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    Storage Sense

    1.0 (1 review)
    Closed 6:00 am - 10:00 pm

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    2 years ago

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    Alyssa Q.

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    National Storage Centers - Livonia - West

    National Storage Centers - Livonia - West

    (21 reviews)

    This is Eight Mile Road Moving & Storage, Inc. WHAT A SCAM!…read moreDO NOT USE THE COMPANY!!!!! I paid this company a large sum of money with a cashier's check as they required. I tried to use a credit card initially but they said they couldn't because it is a large amount. (Don't forget this part) I believe they're used to chargebacks or something. What a joke! It is also the company's policy to hold your belongings until you pay. And I totally understand that. I received a receipt from the delivery guy and they (2 young men) unloaded my belongings. So... Why would the company unload the truck if I didn't pay? I paid. Then... WAIT FOR IT... they lost the check! How convenient. The guy said the check was stolen from the check. Now, they're claiming I refused to pay. Accounting 101: write down the check number and the issuing bank. They charged my debit card for the exact same amount as the cashier's check without my authorization. Here's the sad part: I never gave them my debit card information. They must've gotten it from the broker. That's fraudulent. Next time, don't lose your checks! I will continue to post this until you show me proof that I authorized this transaction!

    I wonder if they care that they have such horrid reviews. The reviews are warranted though, they…read moreare so rude on the phone and lie, lie, lie. They lost a box of mine, damaged an entertainment unit and are really unprofessional. They also nickel and dime you for every last thing. Please don't use them. They are terrible!

    New Day Moving & Storage

    New Day Moving & Storage

    (1 review)

    DO NOT use this company under any circumstances. They lie so much they should all consider running…read morefor public office. Trust these reviews when people say their stuff arrived damaged, late, & the company not answering calls or returning calls. On June 2nd I called this company, the owner of the company, Dennis, told me that he would pick up my stuff on June 16th in Farmington Hills and have it to me in Virginia on June 21st, because they "go out that way all the time." I paid him a deposit, he answered all my questions and was very quick at calling me back. The customer service at this point was superb. On June 15th, the dispatcher, June called me and said that they had overbooked for June 16th and would not be able to pick up my stuff that day. FIRST RED FLAG. He said that they would be able to do it June 19th, I had asked if this would delay my stuff getting there, he said no. Everything went down hill from there. June 19th, Movers come. Mike, gave me the vaguest of answers when I asked about the date of my delivery. He claimed he wasn't sure of the date, but that it would be "pretty quick." I said I was told June 21st, is that not accurate? He said he would call me when he got back to the shop. An hour later they called, I picked up expecting them to tell me of the date, and instead, they were calling to reverify my CC number, I said oh, I thought you were calling to give me my delivery date. They said no, I will personally call you back and tell you what the date is for your delivery by the end of the day. Well, the end of the day came, no call back. June 20th I call after not getting a call back, and guess what happens? No one answers. Shocker right? I finally get a hold of someone, the receptionist, Nicole and she tells me the dispatcher June is at lunch and she will tell him to call me back. Well, he must have been at lunch all day because again, no call back. June 21st, I call again, once again, no answer. I quickly realize they are screening my calls. June 22nd, June calls me (3 days later), says my stuff will leave tomorrow morning the 23rd, and it will be there on June 25, or 26. I give him the third degree about what I was told, and why no one called me back. I asked to speak to the manager, he said he has been in Chicago, I said I just talked to him the other day, but he's in Chicago now? And has supposedly been there. I asked June why it took him 3 days to call me back, and he said, "I'm calling you back now aren't I? And if you want, we'll leave your stuff here and you can arrange for another company to come move it." Gee thanks June.... Just what I want to hear when I'm 1000 miles away. He said the driver would call me when they left. (Never happened). June 25th, the driver calls, their truck broke down (no, im not kidding), and they will be delayed. My stuff never came until June 28th, and when it came, it was damaged, and 3 boxes, 2 bags, and 3 pieces of my daughters crib were missing. They had my husband sign a statement that he wouldn't ask his credit card company for a refund on their services. Have you ever heard of such a thing? I haven't. Our missing stuff, is actually insured at 30 cents a pound as to what was lost So basically, if they lost your $4,000 TV that weighs 20 pounds you'll get 6 bucks for it. Sounds like a deal right? As of today July 18th, I have not ever heard back from them regarding what was lost in my move. Reader, BEWARE. This is what I want you to take away from my awful experience. They store your stuff in their storage units after they pick it up, and move it when it suits them, not on the dates they promised you. So moving your stuff that many times, it is bound to get lost. Your belongings will arrive damaged, if they arrive at all. Getting a hold of them after they have your money, is like trying to find a needle in a haystack. Their customer service is HORRID. But that is to be expected from a company on the border of Detroit who has changed their company name multiple times due to their horrible reputation.

    Storage Sense - selfstorage - Updated May 2026

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