I have only been here once since I received a gift card for a massage for teacher appreciation…read moreweek. The staff was friendly and helpful. The spa seemed clean, but one of the saunas was out of order the day I was in. The massage was great! The attendant asked me for my pressure preference and the aromatherapy was not overwhelming or overpowering. My massage took about an hour but I had access to the facility for the day. I did leave after an hour since there wasn't much to do other than the hot tub and one sauna. Overall, I enjoyed the services but I do wish they offered more, like a pool, salt room, or other amenities.

I like bringing my wife here, normally she's very relaxed and calm when I pick her up…read more Today, apparently they went out of their way to upset her, and in turn make me pretty angry. We've been paying for a membership now for two years, but we are certainly reconsidering that decision. First of all we traveled all the way from Southern California, and we actually went to buy swimwear as so she could enjoy the amenities, beforehand as she has done before. Today she ran into a receptionist who refused to grant her that privilege, I immediately told her I could pick her up, but she told me she'd be done sooner, according to them. She said that they denied her because it was to limit the exposure to heat prior to the injections? Did some recent study just get published that says exposure to a sauna, jacuzzi or a steam room before getting injected 90 minutes prior is dangerous? I just find it hard to believe that this policy is in place when she arrived well over an hour before her appointment for them not to allow her to enter the facility with a day pass is very unpleasant action. Then to tell her that they would see her sooner but subsequently fail to meet that objective and to make her wait the entire time without any word or update is atrocious behavior. Because they did not see her sooner they basically cheated her out of a large portion of her day. How is this acceptable? How do the owners think this is treatment their clients deserve? This is as nasty as the ring at the bottom of a public toilet. You stressed my wife out, and made her far more tense than when I had initially brought her! What exactly is the point of ruining her day? Why is management unable to make good on their word? Why lie to her? Is this how you treat the people who support your business? What she hoped to be a refreshing experience turned into a nightmare. How can we possibly continue to support such an establishment in good faith? Why travel from LA? Why buy swimwear? Why have a membership here? These are the questions my experience from today are leaving me with. It enrages me that you disappointed a loyal customer and she's too sweet and kind to say it herself but the only memorable moments she'll take are that you were mean and you lied to her, and she'll probably blame herself. Not the best wellness in my opinion. This spa clearly has issues that it needs to resolve before I'd recommend anyone bringing themselves or someone they cared about here. Stay away from places like this.

Refuge is truly my happy place and I'm going to miss it so much now that I've moved away. The…read morehospitality is unmatched and Sophia provides the most relaxing facials I have ever received in my life. Every massage I've had has been phenomenal. The ambiance is incredible. They keep the lights nice and dim so you can deeply relax between treatments on one of their many plush and soft couches. They also have an excellent cocktail menu as well as snack offerings. I think you can even order food from the restaurant to be brought up to the spa (I haven't tried this but I believe I've seen others do it). I recently visited the area again and booked some treatments. This time, I got to stay locally at the hotel as well and I highly recommend this if you're visiting from out of town as it elevated the experience even more.

I got a $180 hot stone massage . This was the best massage I've ever gotten in my life. The…read moreattention to detail was unmatched, I left the room instantly relaxed. My only complaint is the amenities you could enjoy after your spa treatment; it's limited to a salt room, sauna, relaxation area and bar (the rooms are very small)

I truly enjoy the staff and the outdoor pool. I came for the special of the month and I love being…read moreable to soak in the colorful rooms. The massage therapist are so intuitive and friendly.

It had been years since the last time I visited this hot springs but recently decided to come back…read moreafter flying into Reno. As a nice way to begin our Reno-Tahoe adventure. I'm happy to report it was great. I booked the outdoor hot tub a couple days before online. That was easy. The water in the pool felt good and we really loved that there were some horses really close by on the other side of the tub area. We were able to watch them frolic and play which was so peaceful and enjoyable. We were provided drinking water and there was complimentary hot tea we could make near the front desk. We did the towel rental since they are not included. Even though it was a warm day in Reno, the hot spring water still felt great and there was shade over the pool, which was good. The cold plunge next to the hot tub didn't work, however there was a cold shower right next to it that was just as nice. I would definitely come back and use the outdoor spring hot tub. Hopefully the horses would be there again, that really added to the ambiance and experience.

I've had massages many times but yesterday I tried a deep tissue massage. The 60 minute deep tissue…read moremassage. I don't know why but I had a preconceived notion that deep tissue meant pain. But it actually was the opposite. I was surprised that I actually loved it.Evelyn melted my stress away. She is fantastic and I look forward to booking with her in the future .

My new favorite spot in South Reno. Everyone here is so relaxed and easygoing, I feel like I am…read morefloating on a cloud right now. And my facial was absolutely perfect for my very tired and dehydrated skin. If you are looking for high-quality service in a beautiful environment, look no further. I signed up for a membership on the spot and look forward to trying all the various services over the next year. A++

My mom and I like to do a spa day around Christmas time and we usually go to Spa Toscana at…read morePeppermill but this time we decided to try the Atlantis Spa and overall it was a good experience but we prefer Spa Toscana more as it is more of a relaxing atmosphere with less screaming children. We both got 60min Swedish massages and a scalp massage add on. The massages were great, no complaints there! We like to go early to enjoy the amenities and we enjoyed the hot tub area which was only for 21+ but the rest of the pool/hot tub areas were extremely loud with children. It was not at all a relaxing atmosphere with the screaming kids and getting splashed by them doing cannonballs into the pool. The locker area, salt and relaxing room were not as nice as Spa Toscana either. They also do not accept Spa Finder gift cards which is what we usually use for our spa trips as well. Not a bad experience and a good second option but we prefer the Peppermill!

I don't know how the spa isn't rated higher, but this was my third visit here and like the other…read moretwo, it did not disappoint! The spa is a very rare treat and when I do have the opportunity to go, I make sure to take advantage of the all day access to the spa amenities. Sauna, steam room, relaxation lounge, pools and spas, and the light refreshments that are available throughout. Trust me, this is a spa worth splurging for and will leave you feeling so pampered! I would highly recommend the lomi lomi massage if you want a super relaxing treatment!

The service was wonderful! I received a maternity massage with an argan oil head massage. My…read moreattendant was so friendly and answered all my questions. The room was relaxing and well decorated giving off the perfect ambiance. The spa itself is very clean and well kept. They do have a co-ed area with a pool. The separated gender specific areas have showers, steam room, sauna, hot tub, lockers and seating. They also provide tea, coffee water and light snacks such as fruit and nuts.

Review from spring 2025. I am super sad they don't have the 35% off for locals again this winter…read more This is my happy place! I've been coming off and on for a decade. You can't beat their locals (and CA residents) get 35% off in Dec-March Sunday through Thursday. For a 25 minute "grand sampler" massage and entrance to their day spa all day I only paid 60$ plus tip and tax. Their day spa is so nice! It's modern and decorated in a tranquil teal color (my fave). It's a 9 hour escape from my kids and normal life and it's never too busy here. They have a co Ed relaxation room, HUGE co Ed spa that's the size of a small swimming pool, separate ladies spa, ladies lounge , ladies eucalyptus steam room and ladies dry sauna. What more could you want?! Feedback for improving- they used to have overhead rain showers now they have wall shower heads. Bring those back! They used to have a mist you can spray while you shower to fill the shower with eucalyptus and lavender. It used to be chained to the shower wall. They don't have those anymore. Bring those back! They used to give you one complimentary mimosa when you arrived. No more. Bring those back! Also, my shower suddenly went extremely cold when someone flushed the toilet. That needs to be worked on for sure. My robe was supposed to be a white or ivory on the inside. I know from experience. But the one I got must have been washed on hot and the dark color bled and made the inside look just grungy. That's an easy fix for them. Even with the above I'll keep coming back and rating it 5 stars for atmosphere and local appreciation.

I had a vibrational raindrop therapy session with Cynthia…read more She carries deep wisdom in her application of the essential oils, the tuning fork placements and the energetics of Reiki and chakra balancing. It was very healing and deep and subtle. Quite amazing, I'll be back for more.

This was also my first visit to SoulSpa for a massage and facial (birthday gift to myself). I had…read moreattempted to call another larger spa in the area (Casino) but no one picked up the phone and I did not want to leave a message - so in searching online I was happily surprised that SoulSpa had openings for both services within three-day's time. Was I ready for a relaxing day - YES! Did SoulSpa deliver - YES! Both services were exceptional. I even added on some time in the sauna in between services! Mel was awesome and I immediately relaxed into my massage which left me feeling super relaxed and invigorated. I haven't had a facial in a very long time and Lisa made this 60 min. facial memorable indeed! I can't recommend this place more - it's not fancy with pools and bars, but I don't like smoke so you can have the casino if you like. Thanks Soul Spa! I'll be back! Laura

I requested the aroma therapy message for 80 minutes and it was not what I expected. When I made…read morethe reservation the man on the phone said to come early to choose my aroma during the massage. Never happened even after I asked. The massage itself was not that great. The lady doing my massage talked the entire time rather than being quiet to allow me the chance to unwind. Very disappointing. I could feel her spitting on me as she spoke words. It was not pleasant. I will not be going back to this spa. I hope for a better experience to those who make a reservation. Update: Ryan messaged me saying he hopes I come back to give them another chance for a 5 star rating. Well I will not be back for another massage. Not after Karissa was spitting on my back and talking the entire time. When someone spends $200 on a massage they don't want to talk. The massage therapist needs to be quiet and do their job which would also prevent the spitting. Very disappointing.

I stayed at the Silver Legacy for the first time last September 2025. My husband was in a golf…read moretournament that was held on a Monday and Tuesday. I was so excited for two amazing spa days. I couldn't find a way to pre-book or find what services they offered. Imagine my surprise when we arrived on Sunday morning and I immediately called the spa to book several services just to be told that they are closed on Monday's and Tuesdays ( I see that they are also closed on Wednesday now) I was so letdown and disappointed. I was told that they had a late afternoon appointment available for a massage that day so I took it. The staff that I came into contact with were are all very nice. The massage was just Ok and I wasn't able to use any of the amenities like sauna etc because they were closing. Friends of ours were staying at the pepper mill and I was able to book two days over there with no problem. Their spa is absolutely amazing. We are coming back at the end of the month ( Sunday - Wednesday) and I'll be going to The Peppermill for my spa days. It's unfortunate that even in peak season the Silver Legacy Spa is closed 3 out of 7 days.