The Laugh Factory in Reno is one of the best intimate comedy venues in the area and a great place…read morefor a fun night out. Also there's a locals discount so if you're from the area, be sure to ask at the box office! It's inside the Silver Legacy and has a small, cozy layout where every seat is close to the stage, which makes the shows more interactive and personal. The comedians are usually very entertaining, with several opening acts followed by a headliner, so you get a full comedy experience in one night. The atmosphere is relaxed and lively, and the small venue really adds to the energy of the show because the crowd is close and engaged. Many people say they've laughed harder there than they expected and recommend it as a fun evening activity in Reno. There's table seating with drink service available only from the bar outside on the casino floor, and since the venue is smaller, there really isn't a bad seat in the house. It's a great option whether you're on a date, out with friends, or just looking for something different to do downtown. My wife and I go a lot as it's a great date night. If you like stand-up comedy, the Laugh Factory Reno is definitely worth checking out for a fun night of laughs.

Went to the Laugh Factory Saturday night in Reno NV. It was so fun! 3 good comedians with the…read morehead liner Ahmed Ahmed. It was a small group so he just talked to all of us spontaneously. He talked to everyone in the audience he said he had material but the people in the club were more interesting. We roared with laughter! We have a second home on Mt. Rose and try and do fun things when we visit. We will definitely go to the laugh factory again.

We bought three tickets online with no issues. We were seated in a comfy booth in the showroom…read more They also offer table seating if desired. The early bird gets the best seats! Seats aren't predetermined. Drinks meaning alcohol and water are available in the showroom. The show was so entertaining! The magic stunts were incredible and left us wondering how did they do that! The costumes were incredibly impressive! Overall, this is a fantastic magic show for everyone!

This show was fantastic! My family and I were in "Aw!" Absolutely amazing! And I would go again!!!!read more

Omgosh! This was an amazing show and @Ben Nemzer really brought great energy and humor, and…read more@Angela did an amazing job by making sure the wardrobes for everyone were top tier!! Do yourself a favor and check them out in Reno or a theater near you! Love, love, love this production!

I made a reservation at El Dorado in Reno back in June 2025 for a three-night stay…read more(Tuesday-Thursday, checking out Friday) in April 2026. After nearly 10 months of planning, I expected the basics to be handled correctly. When we checked in, we were given a double room instead of the King room we reserved. I went back to the front desk and was told that because they were oversold for Thursday night, there was no way to move us into a King room at all during our stay. That explanation didn't make much sense--they confirmed they had King rooms available Tuesday and Wednesday, but because of the Thursday overbooking, they couldn't honor the reservation for any of the nights. So even though I booked months in advance and had already arrived, I was effectively bumped in favor of guests who hadn't even checked in yet. To make matters worse, only 2 out of 5 elevators were working the entire stay, which led to long waits (up to 20 minutes to get down in the morning) and added frustration. After the fact, I looked through other reviews and saw that this seems to be an ongoing issue, not a one-off situation. Between the reservation not being honored and the operational problems, it was a pretty disappointing experience overall. Skip this place.

I have been a fan of Empire Comedy for a number of years and love going to their shows. They do…read more"long form" improv, which means they will take a suggestion and then run with it - creating recurring themes and characters over the course of 20-30 min. It's a brand of comedy out of Chicago and LA that's really fun to watch. You never know what's going to happen and neither do the performers!

From the owner: Empire Improv (Empire Comedy), Reno Nevada's premier resource for improv comedy. Empire teaches…read morethree levels of improv classes. We also perform long form improv every Saturday night.

This place is so cool and not cool at the same time…read more.. Here's the bad stuff... 1. Super construction going on and the parking lots are a mess, you don't know to go right or left and I got lost finding entrances even after 3 days.really dirty too. 2. The dirt doesn't stop there. Our first room we were given was so smokey I mean burning eyes smokey. There was a box fan sitting outside the room so I think they tried to air it out but it was like someone burned a cigar in there and just closed the door. 3. After going thru a room swap we were given another room. Fine but there was a dirty rag left in the bathroom counter with hairs all over it. Not a huge deal but still, come on right? 4. The late check out. Went to the front desk night before to make sure late check out was ok since we were at an event that morning. No problem they said you got until 4 with an additional fee. Great right? Nope since our room was a room that was attached to a suite they needed us out before that. Just come on again! 5. The service is just rude everywhere. I mean everyone you encounter! The Rim restaurant guy host in a suit..., I'm convinced was high as a kite. Don't believe me, go there and talk to him, holy! The security desk, rude and unhelpful. Anyone you call on the phone from the room, rude. I'm not expecting Disney customer service, but come on man! Someone teach these guys some customer service skills. So the good.... The resort is really cool. Bowling video games, nice casino, everything to spend a fun weekend. We may even come back just to do the pool and stuff to do there. To wrap it up... Lower your expectations. Your not going to get the cleanest room. Most certainly you will be treated rudely. It's a place that could be so epic but falls short due to just taking short cuts in the customer service, organization and just plain care about your whole experience factor. P.S. you will receive at least 5 text messages telling you about how great their spa is.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

My friend and I went to go get tickets at the Grand Theatre, inside the Grand Sierra Resort &…read moreCasino...the GSR. We walked up to the counter and Cohen was there to help us choose our Brit Floyd Tickets. This will be my 3rd year, but the music is so great, I bought two nights so I could hear The best of the Wall one night, and my friend and I will see The Dark side of the moon the last night. Wow! I am over the moon. It was so easy and thank you Cohen, you made this a Five Star ticket buying experience with your exceptional customer service. See you on The Dark side of the Moon, in June. Living my Best Life at the GSR. Julie A

The Grand Theatre is nice and it is hard to find a bad seat. It's not extremely disability friendly…read morebecause most seat can only be accessed by climbing stairs. The seats aren't real comfy either. But the shows are amazing and the acoustics are great.

My daughter and I bought tickets online the last minute to The Notebook…read more The seats were about 80$ each. The process to book online was fairly simple and it's convenient to choose the seats too. The Pioneer inside is clean and everyone is friendly. They showed us to our seats and even offered to take our picture in front of the sign! It's nice that they offer a concession stand before and at intermission. This play and performance was magical! We look forward to returning.

We recently saw Paw Patrol live at the Pioneer Center. I had not been here in many, many years so…read morethis was a great opportunity to reacquaint myself with the venue. What a great place for live shows! Given the age of this building, they have done a spectacular job with the upkeep. The building still seems new and the interior is clean and updated. The seats are very comfortable and the traffic patterns are well thought out, even on a busy show day. They have concession stands available on both floors- spreading out traffic and easing the lines/crowds. Prices are reasonable for a live events venue. The show itself was great, and the venue is clearly well designed with great acoustics and great views from every seat in mind. The technical features available at the venue also seem to be pretty high tech and modern- at least they were for the Paw Patrol show. I was especially impressed with the restrooms. Sparkling clean with so many restrooms available. I can't imagine lines for the restroom ever being an issue here. I regret not having been here for any shows in so long. I am already looking forward to my next visit and have found myself already scouring the website for which shows are coming soon that I'd like to see. Would recommend!