I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

I had lunch the other day in the cafeteria. Everything is a fair price. You mostly pay for suff by…read moreweight. However, I got the club sandwich and I think it was just a little over six dollars. I can't find their menu posted anywhere in line, but it changes daily. There's also a really good little coffee cart. Rene makes the best coffee! #lunch #cafeteria #price #staff #sandwich #menu #coffee #cart #rene

As far as gyms go this one is perfect for us. It is very laid back with mostly older people. With 3…read morefloors in total, there's something for everyone. On the 1st floor is the main lobby, a kids center, salt water pool and changing rooms. They also have seperate mens and womens saunas and hot tubs in the changing rooms. The 2nd floor is where you'll find all the free weights, weight lifting machines, all the different cardio machines and a huge running/walking track. All your classes like yoga, spinning, Tai Chi and HIIT training are on the 3rd floor. There's a 7 level parking structure with minimal walking and badge access on the door. Fees vary by type of membership. With our employee discount the monthly fees are around $40 per person. A small eatery with pretty good eats is available and incredible staff awaits you.

Dr Erica Stevens, primary care physician. Great person, great primary physician. Listens, explains,…read morevery thorough. Two thumbs up for Dr Stevens.

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

I had another appointment at Community Health Alliance, located on Wells. This location is always…read morebusy but they clinic sees patients quickly. Dr. Saba, Louie- his assistant and the staff are always so nice and professional.

THIS PLACE MOVES SO SKETCHY AND WILL CHARGE YOU EXTRA AND HIDE IT, AND THEY SOMEHOW "can't see "…read moreWHAT MY CHARGES ARE FOR??? I went in and went to the back room for a broken rib, within 10 minutes of being in the room they come back and give me a referral and i'm on my way, I come to find out they charged me 600$, yea i said that right 600! They refuse to explain my referal WHICH IS FOR A THYROID EXAM, MY THYROIDS FINE, they also refuse let you speak to your doctor without booking another appointment when my first was completely useless and if i do it's another 600$???, i called every number they said for the past 4 days and no one has anything, no one can explain my referral, no one can tell me what my charges for 600$ is, THIS PLACE IS SUCH A SCAM, I ended up going in person to the office for the lady to try and run the same games around me saying she can't pull anything up nor can she find what my charges are for when THEY ISSUES THEM TO MY INSURANCE, DO NOT GO HERE PLEASE,

After entering the program I can honestly say I was entirely skeptical. Nothing about this program…read moremade sense to me. Until it did. I stuck with it, and I did the hard work. My life is far from being where I want it to be, and so incredibly different from where it was when I entered. They have a holistic approach for the most part, focusing on the whole picture, not just bits and pieces...symptoms. They allow me to make payments, interest free and not once have I felt this was money ill spent. I would gladly pay double to get the piece that I have gained from this incredible group of humans, who actually care. This isn't just. Job to them. It's a way of life and my life was forever changed by them.

I didn't even know I had OCD until a little while before starting Thrive 's Anxiety/OCD program…read more Turns out it's an incredibly misunderstood disorder in normal society. I myself a little cocktail of ADHD, GAD, CPTSD, MDD, and ~OCD. I won't lie to you, exposure therapy is the hardest thing I've ever done. However, the differences between when I started and when I graduated? Freaking astounding. I was not even leaving my house anymore. The pressure of conforming to society and worrying and force masking myself to please whoever I was around wore me paper thin. OCD was making my life smaller and smaller every year. But now, after showing up and continuing to try things that specifically made my skin crawl and learned how to sit with it, I am back to living a relatively normal life. I leave my home whenever I have to (sometimes I even WANT TO ) and I'm back to handling whatever life throws at me without compulsing and avoiding for hours every day. Even rehearsing, masking, and people pleasing are at an all time low for me. I'm so much more comfortable being authentic. It's the hardest most confusing work I've ever done, but by gum it does the trick.

I went to Shelley Martin RN at Dr Fong's office for my Botox and lip filler. I have an issue where…read moremy filler likes to roam over to my left side. Shelley was amazing! She evened everything out and gave me that coveted lip flip. My lips looks amazing and the Botox smoothed everything out. She's not only professional but she's personable. Highly recommend!

Great place, Dr. Fong and his staff are great. Making you feel cared for. 100% Thanks David…read moreLee-sang, Reno

Fantastic office experience! Fantastic quality care! Always friendly and super helpful! I have an…read moreamazing orthopedic doctor/surgeon Dr. Fitzpatrick and his amazing and always helpful assistant Jessica! Great team! Friendly, caring and professional! They always remember me and I feel supported and well cared for. Dr. Fitzpatrick is never rushed and spends quality time talking to me and explaining every aspect of procedure's and care. Answers questions too. Highly recommend swift and Dr. Fitzpatrick AND Jessica!

This place is impossible to deal with. You cannot reach a human on the phone. You have to play…read moregames with their computerized phone system. If you press 0 to bypass it, it says "transferring to the operator" and then hangs up on you. If they call you, you still can't get a human. You are called by a computer and have to play more games. If you go to their website to try to schedule an appointment, EVERY attempt ends with, "we have no providers, please call...." so you're stuck once again. I have three referrals from the VA to this place. I'm going to cancel all three and go elsewhere.

It's nice to have a free-standing ER where you may be seen sooner than going to an ER at a larger…read morehospital, however, in our case, it was not. We checked in around 9 pm and left around 5:30 am. I can't get into what brought us to this ER, I can say that it is not the staff's fault we were sitting there all night. Northern Nevada ER, if you are going to offer certain things like X-ray or Ultrasound, then you might want to actually have those things readily available and not leave patient waiting for hours to get them. Apparently getting a report from radiology was part of the problem. Had I known, I would have gone to Renown ER at South Meadows. 8 1\2 hours is very unreasonable. #Emergency #Hospital #Wait #Xray #Ultrasound #Patient #Frustration #Nevada #Radiologist #Problem #Hours #Delay #Service #Disappointment

Excellent care at record speed. The doctor and nurse were professional and attentive. I watched the…read moredoctor and nurses work as a team while my friend was being treated. They naturally collaborated as though this was their habit. I could have flown to Reno from Southern California, been treated, and returned in the same amount of time as it would have taken to be treated in Southern California. And I might, if need be.

I was at Renown South Meadows but actually the review is for their new Conrad Breast Center South…read moreMeadows. It is a large three story building to the left of the existing facility. It is a beautiful and impressive building. Very new, very spacious throughout, lovely decor. The calm vibe there is achieved by the large inviting areas, the soft color schemes, the large appropriate artwork and so much space. Hallways are wider and everything looks fresh and clean. Waiting areas have a small coffee station, a selection of fun, comfortable chairs. Top this off with attentive and pleasant staff. Center addresses cardiology and breast concerns. These are situations that can be stressful but they have achieved the most calm and pleasant environment for these appointments. Kudos to all! Lots of easy and parking close to the building plus a small golf cart style little shuttle is there in the lot to assist as needed. Nice! Staff told me this building of just a year old. I was beyond impressed with every aspect of my visit here today!

Well for starters the nurses are really nice my moms been in the hospital since Saturday and they…read moreare attentive the drs are great no problems I've also have had excellent experience here with the nurses and drs thank you renown for ur services to help my family get better

Great, supportive care. Hard to get first appointment, took a couple of months to get inread more

I am very disappointed with the service today, Friday, August 7. I called the pharmacy before…read morecoming, and the employee told me they closed at 5:00 PM. However, when I arrived, the doors were already locked about 5 minutes early. There were only a couple of people outside waiting to pick up their medications. I spoke with an employee, and he told me they close 5 minutes early. This is unacceptable. I drove 20 minutes to pick up my medication based on the hours provided. If your hours are until 5:00 PM, they should be respected. If you actually close at 4:55 PM, then the posted hours need to be changed. I will be coming in on Monday to discuss this issue because patients should not waste their time and travel based on incorrect information.