I normally am not one to write a review unless I had an outstanding experience, or a terrible one. I am afraid to say that the experience at Reno Axe was one of the worst that I have ever had.
To begin, the staff and management at this establishment are embarrassingly rude, inappropriate, and extremely unprofessional. I have never seen staff behave this awfully. Also, please keep in mind this is not just another "bad review", I'm taking this seriously and I hope you do too. The story below:
I was with a group of 7 and we had arrived at the establishment as walk ins. We had filled out our waivers, PAID for our services, and were ordering drinks and casually hanging around until our time was called for our lane. I was inside with three of the others while the other three were OUTSIDE the establishment in the roped off portion. One of my friends had pulled out a cigar and began smoking. The area was not crowded, he was outside, and there are NO signs saying that you can not smoke. The bouncer had proceeded to approach my friend, and told him that he's too close to the establishment and to smoke outside of the roped off area. My friend had done what the bouncer had asked, but apparently did it in a way that was "rude and smoking like a hard ass", according to said bouncer. The bouncer had then proceeded to become angry with my friend, and it escalated into an issue that shouldn't have been one in the first place. When my friend asked why he couldn't smoke near the area where our other friends were sitting (there was no signs) even though he was outside the ropes, the bouncer became angry with my friend and proceeded to tell him to quote "get the fuck out". My friend was confused and told him he had already paid and everyone was just waiting to be called. My friend then came back inside the building to tell us what had happened. The bouncer had followed him inside and continued to tell him to "get the fuck out", "you need to fucking leave", etc.
We then thought we had eventually resolved the issue once my friend had apologized and even got an, "okay just don't do it again" from the bouncer. However, management then proceeded to come to the whole group and said "you all are getting kicked out". The rest of us had no involvement in the situation, and when we asked why we were getting kicked out, management proceeded to say "we were just told to tell you to get out". They then threatened to call the police on us even though we were being completely civil. At this point we were completely over the situation, and we had geared up to leave. We were then outside waiting for the rest of our group to leave, when a policeman actually came by and told us that we better not go back inside, even though we had no intention on doing so.
Therefore, I'm sad to say that my group and I had an awful experience and the profanity and unprofessionalism of the staff and management was completely uncalled for. I hope that management sees this, and actually takes this into consideration and makes some changes with the staff members, as it was a hostile situation. As a final review, it is in my recommendation that you do not support this business. read more