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    Renn Kirby Superstore

    1.8 (5 reviews)
    Open 9:00 am - 8:00 pm

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    Harney Motors

    Harney Motors

    (5 reviews)

    Back in August 2023 I bought a dodge durango 10,000 with 4k down got an hr into our 3hr trip home…read moreand the brake light began flashing and the brake caliper flew apart car had to be towed the rest of the way got it home got it fixed brake light still wouldn't go away manny reimbursed us the tow fee no biggie not even 4 days later we was in a big city lost complete control of the vechicle shut completely down with 4 kids in the car fuel pump went bad had to have it towed again it went to a garage to be fixed manny paid the bill the vechicle came home still not fixed issues beyond issues one of the fuses kept melting ,ground wires not grounded,exhaust clamps were gone rough idling the cars been sitting for months because it needs a new motor . Manny did everything right but whoever was working on the vechicle did not properly do so putting us in danger multiple times .go to that big dealer get the warranty don't waist your time on these small dealers who pull cars from auction and don't look ober them 100% before selling .

    Manny stands behind his vehicles! We recently decided to spend a little more on a newer, used car…read morein the hopes of avoiding the many potential maintenance issues when buying from a private owner. We found a car we liked here, 2015 VW Tiguan R-Line with relatively low miles, and purchased it. We were impressed with the character Manny and his son "Dre" showed. They're definitely not the stereotypical used car dealer. It's a used vehicle and they're obviously sold "as-is". We did get a basic warranty. We noticed a clunking from the front left suspension when we got home later that day that we did not appreciate on the test drive. We let Manny know about it and he said he'd cover the parts if we covered the labor since we had literally just bought it. This was on Friday. Long story short, Monday the CEL came on & it went downhill from there! It's been in the shop since then for a few different codes and ultimately needs a timing chain. You can imagine what that bill is going to be. It's a chance you take when buying a used vehicle and we understood this. At no time did we feel "ripped off". Let the buyer beware, right? It was just extremely unfortunate timing & not his fault. This repair was unfortunately not covered under the warranty despite my wife's negotiating abilities! Manny has stood by his word and beyond! He is going to split the bill with us. This kind of commitment and accountability to the customer, after the sale, is extremely rare. But you'll find it at Harney Motors. If you're in the market for a used vehicle I can't recommend them enough.

    Final Drive Auto Sales - 2013 Hyundai Sonata

    Final Drive Auto Sales

    (8 reviews)

    Sometimes, despite our best efforts to believe the best in people, we encounter situations where…read moreopportunities for communication and doing the right thing simply aren't embraced. Back in October, I purchased a car at a dealership that came highly recommended. My daughter is friends with the owner's son, and I have a mutual friend with the owner. The initial experience was excellent--I received reassuring messages like "let me know if you need anything" and "call me if you don't think you're getting a good deal." BUT... I drove off the lot in my cute little whip and IMMEDIATELY noticed my gas gauge fluctuating between empty and full. I texted my sales guy right away--I mean, I had JUST pulled off the lot. I stayed in communication over the next several weeks. Around Thanksgiving, I took my car to their recommended shop, which confirmed my fuel pump needed replaced. I double-checked that the dealership would handle the bill, and they ordered the part. December: I'm back in town for Christmas. Wrong fuel pump was sent. January: Trip canceled due to PA winter weather. February: Finally back. Fuel pump replaced, but surprise--I'm told I owe $288 for a "deductible and taxes" I never anticipated. I called my sales guy. No answer. I called the dealership and got Chad, the owner. And this is where it goes downhill fast. I have no idea if someone pissed in his Cheerios that morning or if this is standard behavior. And I rarely play this card, but I genuinely believe had I not been a woman, this conversation would have gone differently. I wish I could accurately convey the condescending tone of this man's voice. He was rude, talked down to me, and was inexplicably angry. Chad claims: "If it was the fuel pump, you wouldn't have been able to drive it off the lot." Reality: This was precisely the diagnosed problem according to THE SHOP HE SENT ME TO. Then he goes: "I don't know what you people expect. It's only a hundred dollars. Some people are never happy." Then he HUNG UP ON ME. Like a child who can't regulate his emotions. My not-so-happy self drove straight to Final Drive to address this in person. Guess who wasn't there? Chad. Guess who was? Justin, who spent the next ten minutes trying to manipulate the conversation by listing everything he'd done for me--fixing the backup camera, calling the warranty company repeatedly. I asked Justin directly: "If we'd noticed the gas gauge wasn't working before I drove off the lot, would you have fixed it?" "Yes," he admitted. "According to Chad, it's 'only $100'--bottom line, are you going to cover that?" "No." LESSONS LEARNED 1. GET EVERYTHING IN WRITING. I should have texted Justin to document his response that there would be no out-of-pocket costs. 2. ASK SPECIFIC QUESTIONS ABOUT COSTS. Even when someone says they'll "handle it," clarify exactly what that means and what potential costs might still fall to you. 3. DEALERSHIP OWNERS AREN'T ALWAYS ACCOUNTABLE. Chad had an opportunity to listen and communicate effectively. Instead, he chose disrespect. Kindness goes a long way in business, but some people only care about the initial sale. Don't let this happen to you. Document everything, ask detailed questions about costs, and research dealership reviews thoroughly--especially regarding their after-sale service. Not that I did any of those things prior to my purchase. I assumed that my second degree of separation through friends who had personally communicated to the owner and his son would have sufficed. It didn't. #ConsumerAlert #CarDealershipWarning #CustomerService

    Had a very smooth, pleasant experience purchasing my new-to-me SUV from Final Drive. Justin was…read morevery helpful, patient and answered all my questions. Had actually gone there to look at one vehicle but found it was just not quite what I wanted and asked to test another I saw in the lot while there and that one did check all my boxes! Would definitely recommend Final Drive to anyone in the market for a good used vehicle!

    Renn Kirby Superstore - usedcardealers - Updated May 2026

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