My wife took here vehicle to isolate an issue with her Yukon and JUST TO LOOK AT IT. Was charged…read moreover $200, in environmental fees and document fees. We will never do business with this dealership.

Awesome service. Haroun helped me out and went above and beyond to make sure I was getting the…read moreappropriate services for my Chevy Colorado. Very clean and comfortable waiting area. Nice clean restrooms. Free refreshments while you wait. Very polite and professional. Highly recommend!

No pressure. Questions answered. The only problem was that there didn't seem to be enough…read moreemployees to finalize my deal. But I like Sheehy a lot and I recommend them.

I've had my Subaru serviced here twice and they are the best car dealership service experiences…read moreI've ever had (in 20 years of car ownership). Both times, my car was serviced in under 1.5 hours. The representatives I worked with (most recently, Evans) were kind, communicative, and transparent. The service area is well taken care of, the WiFi is great, and they provide snacks and sandwiches. I also appreciated that they were able to give me insight into upcoming service and pricing. I will never take my car anywhere else.

I was in for service on my MAZDA, NOT Volkswagon. 2023 CX-5…read more Brandon Martin was my service writer and, as always, he was pleasant and told me exactly how long it would be. I always enjoy working with Brandon - High quality service all the time! I do wish the management would draw a hard line between the Volks/Mazda on their brouchures, etc. They are totally different companys and should be treated as such.

I planned on driving over 90 miles one-way and over 90 miles back to purchase "NEW" vehicle - just…read moreas I'm getting ready to leave, I find out the truth - it's USED! Avoid this dealership at all costs... completely deceptive business practices. Now I know for days why I didn't get answers from my questions.

I have never had such a horrible experience as we did at Hamilton. I wish I would've read reviews…read moreand researched them a little bit more before we decided to purchase from them. My husband and I have bought several vehicles over our life. My son just out of high school had been working on building credit. We decided to co-sign on a loan for him to get the vehicle in hopes of building credit and being able to eventually get the vehicle he wanted. He works a great job, as a responsible kid and deserves everything he works for. From day, one after getting the Nissan it has been nothing but problems with Hamilton. Unable to get a hold of a person. Unable to have somebody explain what they did in the paperwork that they snuck in to even just schedule an oil change. Luckily my son makes enough money to correct their mistake. The things that they did, the things they snuck in that my son had to correct was definitely an eye-opener. I truly hope people research this place before going there. They are very shady and I do not know how they are still in business. I will never recommend them and I am so happy my son found another dealer that helped him get out of the mess they made. I wish I could give it zero stars. Have a nice day

Outstanding Service. I made a purchase of a used Mercedes…read moreBenz today and am very pleased of the service provided from cradle-to-grave. Jeff B. and Nick were very effective in assisting with the entire process in answering my questions. I would definitely make another vehicle purchase from Hamilton Nissan of Hagerstown. Jean P.

They make title and tags just like MVA but we are fast no waiting 4 hours. Great people, great…read morebusiness.

Absolute best experience buying a car. Chris made it so easy, and even gave me a great deal on my…read moreclunkers I had been trying to sell on my own. My payments are low and I couldn't beat the interest rate if I tried. If you want a good deal on a GREAT car, go here. You won't regret it.

This review is for new car sales -- we could not have asked for a better experience working with…read moreBenjamin Kahsay at Younger Toyota! After our initial call to the dealership, we communicated with Ben through mostly text/phone; he was friendly, clear, responsive, knowledgeable, and found us potential vehicles that met our minimum criteria without attempting to pressure or sway us. He found a way to make the deal work for both our sides on a quick timeline. After we agreed to buy the car, he went above and beyond - staying after hours to prepare paperwork the night before, and coming in early to accommodate our inflexible work schedules. A genuine person and a true professional, Ben would be our go-to here should we buy another vehicle! We highly recommend him and his team at Younger Toyota!

While I'm not an attorney but as a seasoned consumer I say this is bait and switch: utilizing their…read morewebsite they show prices "crossed out" with a GREEN lock button that says "unlock instant price" - when you click it you have to proved several points of data, their site then "verifies" that data and you have to enter "the code" once completed your approved to see your price which is "call for your price" so now I don't have a price and they have my data!

Interesting experience at this Dealership. This Dealership offered my husband 19000 for his 2019…read moreSUV a few weeks ago. They offered me 24000 for my 2023 SUV today. Cars depreciate, but they don't depreciate that fast. Offered below KBB, once I decided I wasn't going to take their lame deal, they were rude and unfriendly. Not sure sure if it was a race or gender issue, but I found out it interesting they were willing to give him above kbb for his trade and below kbb for mine. Buyer Beware Posted this review on google and magically 4 five star reviews popped up. lmao

I brought my car in for a routine service check. They did a great job…read moreand did try to 'upsell' me. It's my first time at this dealership. I'm very pleased with their service. Josh was very helpful, professional and helpful. I'll be back.

I've had a great experience with Carmax in Los Angeles, CA and Sterling, VA, but my experience with…read moreCarmax in Hagerstown was horrible. The wife picked out a 2022 Hyundai Sante Fe Limited. The first car they showed us reeked of cigarette smoke. Then the Santa Fe. Every day we'd find something that didn't work. It had 4 USB port, but 3 were for charging only. The one and only USB port that connected the phone to the car was pushed down into it's slot and couldn't be reached. There was no voice for the navigation system and the voice activation didn't work. We took it back twice, they sent us to the Hyundai dealer ship. They just scratched their heads and didn't know what to do. I discovered that next to the cup holder was a slot for your cell phone. It had a charging pad in the bottom through a flap. However, when I shined a flashlight I could see food crumbs, loose change, and various pieces of garbage blocking the pad. All of these should have been fixed before selling it. Most of the employees at this Carmax struck me as lazy and just wanted to do the bare minimum to get paid. When I bought the car I financed through them knowing I'd get a better rate through my own bank on Monday. They said I had 3 days to arrange my bank to overnight them a check. When I returned the lemon they said it would take 10 to 14 days to get a check to my bank. Now that's the BS right there. Carmax Hagerstown. Lazy, can't do their jobs, the place is manned/managed by people who want to get paid for the least amount of work. Don't go here. They suck.

Management was awful!!!! I had the worse experience ever from the moment I go there.. I did…read morecontinue my purchase because I drove over an hour to get there but if I could do it over I would never have Went to that location now I'm stuck trying to figure my situation out and it a problem that was caused by the negligence of them so please don't visit this store in Hagerstown MD ...

Had an excellent experience with Caleb at Hagerstown Kia. Caleb was professional, kind, and very…read morehelpful. He was very responsive as we tried several used cars and patient with us as we considered different options. Once we found the one we wanted, we arrived at a reasonable price. Caleb arranged to help us take the car to our mechanic for a pre-purchase inspection, and stayed late to get the deal finalized. After visiting several dealerships and working with several different sales people, Caleb was definitely our favorite!

What started out as a pleasant experience during a difficult time ended up being a nightmare of…read moreservice provided by this dealership. I was traveling through the area and my recently purchased Kia stopped running while driving. I had my vehicle towed to the nearest Kia dealership which was in Hagerstown. Initially everyone seemed very helpful. I received a call the following Monday saying they'd get to my vehicle as soon as possible, I even got an email informing me of a diagnostic appointment that Wednesday afternoon. By midday Thursday I hadn't heard from anyone so I called and left a message that would not be returned. I called again Friday, spoke to someone different and they had my original contact call me back. The information I received at that time was that the Wednesday appointment was "just so my car was in the system" and my car was "next in line" but likely wouldn't be done until the following Tuesday. At that point they would have had my vehicle for 10 days without even looking at it. Unfortunately I didn't have many options for an alternative other than wait. Tuesday comes and goes, no call. By Wednesday (day 11) I'm overly frustrated. I call back, my car had not been looked at and was not "next". I make the decision to have my vehicle towed from Hagerstown to Morgantown, an extra $1000 expense that should not have been necessary. I experienced nothing but lies hidden behind polite, chippers voices.

I'm going to add a review based on my experience, mind you this is to provide some upside to all of…read morethe older reviews. I purchased a 2023 Chevy Malibu from them base model. This experience was pleasurable as I told them to take off GAP, Warranty, and anything else they could try to add to increase the price of that vehicle. This came with little to no push back from the finance specialist, which is mindful as most places attempt to oversell their vehicle to make money off the interest payments. I didn't feel like I was being forced into a car I didn't want at that instance. I am now buying a newer vehicle 2026 from them again, there again I am negotiating price changes with little pushback which is a pleasant experience being mindful of how car sales are typically predatory. I like their shop mechanics when I have an issue, it gets fixed without having to come back.

If I could give a zero I would. I was selling my car to the dealership and the sales manager John…read moretold me he would buy it for $2100. When I got to the dealership after my very nice sale person Seth finished the paperwork. Another manager Jason said we can only give you $1500. I wasted two hours of my time and this price was decided about 3 days ago. Jason was trying to justice the new price saying the car key didn't work when the sales person and I confirmed it worked correctly. We had no issues with locking and unlocking the door with the key. Then he said the engine lite was on when we notified them and they were aware of this 3 days ago. Bad customer service they should have never verbally committed to $2100.