The staff is always so friendly and welcoming and the care is top notch! They take their time to…read moretalk and discuss what they are doing as well as taking time to answer any questions. Highly recommend!

Went in for infant oral ties. Dr. Baines was very helpful and absolutely amazing through the entire…read moreprocess!

Just got off the phone with the receptionist in regard to a scheduling question. She was completely…read moreand unnecessarily curt and rude. I've never had this experience there so I am extremely disappointed.

Dr. Groesch is awesome! The staff is friendly and caring, the receptionist is superb, and the…read moreoffice is modern and clean. I recommend anyone in central Illinois to go to Dr. Groesch.

We received excellent care today for my daughter's consultation. Dr. Aleman and Andrea were so nice…read moreand informative. Very pleased with our visit and glad we chose Dr. Aleman

This was our first appointment and I was so impressed. As a teacher I loved that they took the time…read moreto explain everything to my kiddo. We didn't feel rushed or pushed through.

My first visit went well. The dentist I saw was caring and had a good bedside manner. He…read morerecommended having all my teeth extracted and an appointment was set. When my appointment rolled around, he was no longer with the practice and I saw someone else. Every time after that first visit, the office was always dirty. There was always trash and used paper towels on the counters and sometimes it was dirtier than that. I had to reschedule a couple times because my blood pressure was too high to do anything but when I was finally able to get them pulled, they were supposed to be all done at once. He decided to only do the top teeth. I believe it was because my appointment was at 5 pm and he had been talking with his assistant about being ready to go home. He was definitely in a hurry considering the way he was yanking my head around pulling my teeth. I got immediate dentures at the time of extraction. It took a couple visits to get my top teeth to fit right but it got done eventually. When it came time to pull my bottom teeth, I felt everything. I told him it hurt but he insisted that all I felt was pressure. I know the difference between pain and pressure. I forgot to bring the bottom dentures and was told to put them in when I got home. I couldn't get them in and hurried back to the office to have him put them in. They didn't go on properly but he assured me they were fine. They came out before I even got back to the house. I went back a week later to get them adjusted so I could wear them. He shaved them down a little bit before he told my gums were still swollen. I was told to come back in a week or two but I could shave them down at home with a file so they would fit. I looked up how to do that online and everything I read said to leave it to the professionals so I did. I waited two weeks to go back to make sure all the swelling was gone. He acted like I was bothering him asking to adjust them. I told them that it wouldn't go over my gums in the back on one side and the first thing he did was try to force them on which really hurt right where I told him it would. He shaved them down but not where I told him they needed to be shaved. Every time he took them back, they would return with sharp edges. I asked him to smooth those out and he would shave down the whole thing to the point that there's now hardly anything left and he once again told me I could file them down myself to make them fit. They are unwearable at this point. I will attach pictures so you can see his handywork. The extraction was done on June 11th and I still haven't been able to use my bottom dentures. That's well over a month. The last time I went in, he told me he would call me in a couple weeks to set up an appointment to have them recast if my insurance would cover it. He messed them up. He should be taking care of this. My insurance should have nothing to do with it. That me makes me believe he kept telling me to file them down myself so that he wouldn't be responsible. I believe that he should replace them at no cost to me or my insurance. I also received a letter from my insurance stating that they denied a claim from him. It was code d7321. Alveoloplasty. I looked up the code and it was for a procedure that he didn't perform. I was there. I remember. I felt everything so I know there was no scalpel, no file, no sutures, and no follow up appointment was made. My appointment was at 5 pm. I was in that chair for a total of 30 minutes including the wait for the dentist to finish up with another patient. I was able to get home, attempt to put my dentures in and get back to the office before they closed at 6. There was no time for him to do anything other than pull my teeth. That's insurance fraud which I will be reporting and putting in my review. I understand that I'm on Medicaid but I still deserve good service just like everyone else.

They're deleting reviews. So here's a recap. Don't go. I originally gave 5 stars because Dr. Narra…read moreseemed to care. However, 1. I have received poor quality work that I will now have to pay out of pocket to fix. 2. Dr. Narra uses women's chests as his tool tray during appointments(as others have stated) 3. They have very blurry x rays that lead Dr. Narra to tell me everything looks great. To which I then have to correct him that I have several broken teeth. His response? "Smile? -- Oh, I can't fix that here. You need to see another dentist. Call your insurance they'll know where to send you." No. They didn't because I was given no codes etc. I then have to fight with them to get a referral. 4. The referral? For a root canal on a tooth that already had one. Not for the crown I'm trying to get. 5. They ignore emails. 6. Staff is rude (not everyone). Specifically Jennifer Puffenberger will talk down to you and say she didn't get your emails, when she got them just fine earlier. 7. They delete bad reviews to up their score. Go look at Yelp for a better idea of what's going on. 8. I had to pay out of pocket at my old dentist for x rays that you could actually see anything on and was told this is THE WORST place in town and she has known people who work here and have "horror stories." 9. They talk down to the children and parents who come in This is a practice that should not be receiving tax payer money. They will ruin your teeth, use your benefits so you can't get help somewhere else, and cost you much more in the long run. And then delete your review, but keep a few bad reviews on their site so it looks less obvious. This is a predatory practice.

Modern dental is absolutely amazing. Dr Morley and the staff…read moreare so nice and you can tell they all love what they do. Any time I've had questions about my ortho treatment they've been more than happy to answer. Thank you Modern Dental

Mike and his team are the best I've been taking my family there for over 17 years we are so happy…read morewith them

I typically don't take to public reviews, but I want other people to be very aware of the negative…read morepractices that take place at this dentist office! The office management staff seem to be very cliquey and give you the impression that they are doing you a favor to be there. I get that Ins can be tricky, but with their staff working in it every day one would hope that they would help you through with 100% transparency! NOT the case!

Best dentist in Springfield! Early morning appointments and can be accommodated very easily if…read moreneeded

Fabulous orthodontists, payment plans and speedy service. Love all techs too…read more Highly recommend!!

I paid for my sons braces in full, up front. When we had to move out of state mid way through his…read moretreatment - I requested to get a refund for the amount of work that had not been performed on my son for his braces. This office was completely unfair and unreasonable in the way they calculated what amount they would refund me. I had amounts and numbers to back up my claim and they would not listen to me and the lady on the phone hung up on me. The office was unfair, rude and very unreasonable in figuring out an amount to refund me for the amount of work that was left to be done on our braces. I would not recommend this office to anyone looking in Springfield, IL.

I initially had a great experience with Dr. Crawford a few years back. Unfortunately, he left a…read morecouple of years ago and since then I have had at least 3 dentists - sometimes not knowing which dentist was going to treat me until I showed up. There was zero communication about the second dentist that resigned until the day I showed up for a crown - but due to convenience I continued being seen at the office until the work was finished. I went in for a cleaning most recently and not only was the dentist different than who I had an appointment with, but so was the hygienist who I specifically asked for. As someone with a lot of anxiety around dental care and weak teeth requiring fillings and crowns - the last couple of years have been a horrible experience. The final straw was offshoring the customer service. I can appreciate cost efficiency, but some things are just not meant to be outsourced. I wouldn't recommend a franchise dental office, and will not be returning to Schon. There is a reason there is so much turnover with their dentists.

All I wanterd was a regular teeth cleaning. So , in order for that to happen you must first get an…read moreexam and Xrays. There was a special so I opted for that for 100 bucks. They told me I needed a deep cleaning and would cost just over $1500.00 which I do not have living off of a pension. I could get it for half that amount if I pay a monthly fee of 35.00, another bill i really cannot afford. By the way, the National average for deep cleaning in the US is between 1000 - 1400 ( they were exceedingly high ). So I asked if I could get a regular cleaning instead and was told NO. So my question, Is some cleaning better than none ? I would think so ........ The Dentist said he cares about my dental health when actually Money is. So now I am OUT 100 bucks to tell me something I already knew and no cleaning. I have to go through all of this mess again now. I do not trust dentists now, Thanks Schon !