The staff at Baines Dental Wellness goes above and beyond to make you feel welcome, nurtured,…read moreinformed and cared for in the best possible way. Dr. Baines keeps you informed through every step of the procedure you're undergoing. She is thorough, efficient and very professional.

Went in for infant oral ties. Dr. Baines was very helpful and absolutely amazing through the entire…read moreprocess!

Just got off the phone with the receptionist in regard to a scheduling question. She was completely…read moreand unnecessarily curt and rude. I've never had this experience there so I am extremely disappointed.

Dr. Groesch is awesome! The staff is friendly and caring, the receptionist is superb, and the…read moreoffice is modern and clean. I recommend anyone in central Illinois to go to Dr. Groesch.

My son had a good initial placement experience of his ortho. The staff explained thoroughly proper…read morehygiene and care.

I have always worked with them and took times that were inconvenient but now that school is…read morestarting they won't even work with me. They are always behind schedule not calling us back 20+ minutes after the appt even though we are always early. I asked for 2pm or after and they refused stating 1:50pm is the latest they will do but they are open until 4pm. I even said I'll take a later date that does have 2pm or later but they refused... Do better Tuthmuvrs! At least with appts bc older kids cannot miss core classes nor can people constantly miss work!

The quality and the type of care that you receive. The compassion and full explanations of a…read moreprocedure they're about to perform or they feel you need. Don't forget that receptionist in office management if they're the first people you see. And Springfield has the best ones at Familia Dental. I don't say that lightly because have never said that before. People are scared because poor people go there. Well I go there, and I'm proud. My name is Linda Babcock

My first visit went well. The dentist I saw was caring and had a good bedside manner. He…read morerecommended having all my teeth extracted and an appointment was set. When my appointment rolled around, he was no longer with the practice and I saw someone else. Every time after that first visit, the office was always dirty. There was always trash and used paper towels on the counters and sometimes it was dirtier than that. I had to reschedule a couple times because my blood pressure was too high to do anything but when I was finally able to get them pulled, they were supposed to be all done at once. He decided to only do the top teeth. I believe it was because my appointment was at 5 pm and he had been talking with his assistant about being ready to go home. He was definitely in a hurry considering the way he was yanking my head around pulling my teeth. I got immediate dentures at the time of extraction. It took a couple visits to get my top teeth to fit right but it got done eventually. When it came time to pull my bottom teeth, I felt everything. I told him it hurt but he insisted that all I felt was pressure. I know the difference between pain and pressure. I forgot to bring the bottom dentures and was told to put them in when I got home. I couldn't get them in and hurried back to the office to have him put them in. They didn't go on properly but he assured me they were fine. They came out before I even got back to the house. I went back a week later to get them adjusted so I could wear them. He shaved them down a little bit before he told my gums were still swollen. I was told to come back in a week or two but I could shave them down at home with a file so they would fit. I looked up how to do that online and everything I read said to leave it to the professionals so I did. I waited two weeks to go back to make sure all the swelling was gone. He acted like I was bothering him asking to adjust them. I told them that it wouldn't go over my gums in the back on one side and the first thing he did was try to force them on which really hurt right where I told him it would. He shaved them down but not where I told him they needed to be shaved. Every time he took them back, they would return with sharp edges. I asked him to smooth those out and he would shave down the whole thing to the point that there's now hardly anything left and he once again told me I could file them down myself to make them fit. They are unwearable at this point. I will attach pictures so you can see his handywork. The extraction was done on June 11th and I still haven't been able to use my bottom dentures. That's well over a month. The last time I went in, he told me he would call me in a couple weeks to set up an appointment to have them recast if my insurance would cover it. He messed them up. He should be taking care of this. My insurance should have nothing to do with it. That me makes me believe he kept telling me to file them down myself so that he wouldn't be responsible. I believe that he should replace them at no cost to me or my insurance. I also received a letter from my insurance stating that they denied a claim from him. It was code d7321. Alveoloplasty. I looked up the code and it was for a procedure that he didn't perform. I was there. I remember. I felt everything so I know there was no scalpel, no file, no sutures, and no follow up appointment was made. My appointment was at 5 pm. I was in that chair for a total of 30 minutes including the wait for the dentist to finish up with another patient. I was able to get home, attempt to put my dentures in and get back to the office before they closed at 6. There was no time for him to do anything other than pull my teeth. That's insurance fraud which I will be reporting and putting in my review. I understand that I'm on Medicaid but I still deserve good service just like everyone else.

Mike and his team are the best I've been taking my family there for over 17 years we are so happy…read morewith them

Modern Dental 3240…read moreHedley Rd suite b, Springfield, IL 62711 Dentist Heather Meow 373 points   4 hours ago THIS PLACE IS A SCAM! Save yourself money and time and go ANYWHERE else. My first appointment, I thought everything went great, everyone was friendly. I paid. I left. When it came time for my next appointment, they told me I had a balance on my account, which was weird because I had already paid the full total at the last appointment. I reluctantly paid another hundred or so dollars at the beginning of that appointment. When the end of my appointment came, I verified THREE TIMES that this was the FULL TOTAL that I was paying and that next time I come, I would not be surprised with a bill. I was assured and reassured (again I specifically asked 3 times) that this was the full and total balance and I would not have a surprise charge later. Well, MONTHS go by and I get a letter in the mail for a bill stating I owe 300 DOLLARS for that same visit. I call to inform them and I have to call numerous time with no answer. Finally, I leave a voicemail and they return my call. That got me nowhere and they threatened to send me to collections. During a global pandemic where my family got hit really hard and I am now unemployed. They would not offer a lower amount or payment plan, so now I have a 300 dollar balance I am supposed to somehow pay to collections, for something I don't feel I owe. So every single day that I cannot come up with the money, my credit is further destroyed. I dont know how anyone can run a business like this. Clearly the only reason they are still open is because they scam people out of hundreds of dollars and threaten them into forking over more money for something that was already paid for in full. Disgusted and disappointed.

This is THE best place to go for dental care in Springfield, and I'm going to tell you why…read more When I came in for an early appointment on Monday after a long weekend, the staff look refreshed, ready, and very professional. They checked me in and while there were some small technical issues, they did not let those issues disrupt the process I waited for very little time before I was taken back to the exam room, and a dental assistant (named Christina) took my x-rays and other required pictures. She made the process fun and easy and everything went smoothly. The Dentist was VERY nice, and very professional. She was honest, and straightforward, which I appreciate. Finally the hygenist who did my cleaning was skilled and efficient. She knew exactly what she was doing. Overall you can tell that the staff are well trained, knowledgeable, and very experienced, they also have a great attitude, and it's very clear that they truly care about their patients. Like I said, this is the BEST place to go for dental care in Springfield.

2 stars because at least the doctor seemed nice? This is essentially just a poorer version of Aspen…read moreDental with a lot of fear mongering and lazy sales tactics. The hygienist gave the least meticulous cleaning I've ever received, and the whole pre-cleaning process (with extensive, unnecessary imaging) took longer than the cleaning itself. I have NO idea who is providing their positive reviews, but there's no way they're legitimate. Coming from someone who worked in dentistry for years, try to find a private practice instead.

Fabulous orthodontists, payment plans and speedy service. Love all techs too…read more Highly recommend!!

I paid for my sons braces in full, up front. When we had to move out of state mid way through his…read moretreatment - I requested to get a refund for the amount of work that had not been performed on my son for his braces. This office was completely unfair and unreasonable in the way they calculated what amount they would refund me. I had amounts and numbers to back up my claim and they would not listen to me and the lady on the phone hung up on me. The office was unfair, rude and very unreasonable in figuring out an amount to refund me for the amount of work that was left to be done on our braces. I would not recommend this office to anyone looking in Springfield, IL.

Been waiting for treatment for months due to dentists quitting constantly. Today was told I need…read moreto see a specialist that will cost thousands of dollars. Last visit I waited over two hours and dentist was not available. Now they cannot do a root canal because the one dentist who can do is booked solid the month of june and is leaving on jun 30. I am paying $85 dollars amount for their insurance. I have paid thousands in treatment and my mouth is not better. Do yourself a favor and to somewhere the dentists are not all quitting and the treatment plan does not drain your wallet.

I initially had a great experience with Dr. Crawford a few years back. Unfortunately, he left a…read morecouple of years ago and since then I have had at least 3 dentists - sometimes not knowing which dentist was going to treat me until I showed up. There was zero communication about the second dentist that resigned until the day I showed up for a crown - but due to convenience I continued being seen at the office until the work was finished. I went in for a cleaning most recently and not only was the dentist different than who I had an appointment with, but so was the hygienist who I specifically asked for. As someone with a lot of anxiety around dental care and weak teeth requiring fillings and crowns - the last couple of years have been a horrible experience. The final straw was offshoring the customer service. I can appreciate cost efficiency, but some things are just not meant to be outsourced. I wouldn't recommend a franchise dental office, and will not be returning to Schon. There is a reason there is so much turnover with their dentists.