I know many of us have different feelings about visits to the dentist. I just want to report that I had an amazing experience at Renken Dentistry - Georgetown West. My old dentist of 4 years, started having issues with my Dental insurance ("Boo" Delta Dental) so we had to find another dentist real quick. Then we remembered that a new dental office was just built about a mile away. We check out the doctors, their educational backgrounds and the client reviews. We were happy with the information we received about Dr. Renken and his dental team. Upon my initial appointment inquiry, I was sent a link to gather extensive information regarding my medical history. I can respect this as your doctor doesn't know anything about you unless you tell them. My Hygienist was very friendly, she gave me a lot of pointers regarding dental maintenance and cleaning tips around my retainer. Dr. Josh Rankin examined me. Very attentive and personal. They asked a lot of questions about me. Which I thought was very important. Like I said, they only know what you tell them. Overall it was a wonderful experience, considering it was a dental office. All of the amenities are there, Tv, headphones and such. They will truly make you feel more comfortable about visiting your dentist. Michael C. - Georgetown, Tx. read more

Used them several years ago for a bad tooth the Dr. said needed to be removed due to a root infection. Tooth was removed and a bone graft was stitched in. I got to the counter to pay and they tell me my insurance won't cover the graft so I'm out $1100. Then I wake up in the middle of the night with the string from the stitches hanging out of my mouth and my mouth filled with what fills like chalk. The bone graft and stitches had came out while I slept. I literally spit out $1100! Never Go To This Place! Also, No one ever called to check up afterwards. read more

No complaints about dental care, BUT if you pay their estimate of what your part that insurance does not cover and it is more than the insurance EOB, it will take FOREVER to get your overpayment back. Had a service on 4/1 that they charged more than the insurance allowed amount and did not receive the refund of the overpayment until 8/24!!! And they had their bank mail a paper check!!! Was told they only issue checks once a month, but I called in late April, so it took 4 check issuances to send a check. May find another practice that cares more about their patients money. BTW, they now charge 3% if you charge to a credit card, so yes they accept credit cards, but with a ding. read more

I have been going to Renken in Georgetown for 6 years with good experiences. When I went I. June 2026 I was told I had multiple cavities and needed 5 crowns This was after a visit 6 months prior that I was told all was great except one tooth to watch. I went to another dentist for a second opinion and was told I had no cavities and just needed one crown. This was just the beginning of my pain. I got a bill in July for $130 as my insurance had declined the charges for the my second visi for thr year. I immediately called the insurance company and they said they made an error and put the claim to be reprocessed. I informed the billing department and told them the insurance company said it may be a few weeks. I keep checking and communicating with the Renken billing department. It was paid on sept 1st by insurance in full. I got collections letter on September 5th. I have never paid late ever and this was the treatment I received read more

DO NOT GO HERE - RIP OFFFFFFF.....We moved here from a different state and this was the Dentist we chose because of the reviews. When I left my previous dentist, I always had full care and it was excellent care. This is not the place to go, first the short haired blond woman was uppity and rude, second they wanted a full set of pics when it was just done about six months ago by my old dentist and insurance would not pay because of that. So I said no, get the records from my Dentist I am not paying for something that is obtainable and was just done. She said they don't do that because it doesn't "download" well and refused to do anything unless I let them do the pictures first. BEWARE OF ANY DENTIST that is unwilling to clean your teeth and do a simple appointment without expensive pics and out of pocket costs. Nasty blond woman, rip off place, horrible... do not go, run away ! ! read more

Avoid I absolutely avoid Renkin Dentistry. They are crooked. They tell you your bill will be one thing you pay it off and then all of a sudden they decide there's another charge. This has been the worst problem ever in my life with dentists. It is horrible DO NOT GO TO RENKEN DENTISTRY!! read more

Billing dept. gave me 2 different bills They first gave me a bill $1211.50 and was told, when i asked if it would change and was told no it would not, but When I came in to be fitted for partials The bill went to $1490.00 and then 8/11/2025 It seems i still owed $117.00 and my partials are still Unable to use to eat or wear all day or talk with. Its a shame to say but regular Dental work may be ok , but their billing tactics are horrible. read more

Stay Away from Renken Dental - Dishonest and Unreliable I'm warning anyone considering Renken Dental: don't do it. What they promise upfront is not what you'll end up paying. They gave us an estimate that seemed clear and reasonable, but after the visit, surprise bills started showing up -- charges we were never told about or agreed to. It's completely dishonest. They're misleading about what insurance covers and what the real costs are. You think you're squared away when you leave, and then weeks later, a big unexpected invoice arrives. When you ask for an explanation, it's either vague or doesn't make any sense at all. This hasn't just happened to us once. It's happened more than once, and we know others who have been through the same thing. People we trusted recommended this place before they had similar experiences and realized how shady the place really is. This place operates in a way that feels more like a money grab than a dental office. Avoid Renken Dental at all costs. read more

I was seen in 1/25 for routine cleaning and X-rays. I have been going to this office for several years. I now have been getting text messages that I have an outstanding balance. I have never received an itemized bill and no one has returned my calls. My cleanings have been covered by insurance in the past and the only charge at my appointment was 20% on X-rays. Last couple of visits included recommendations for sealants and other protective treatment for some teeth. read more

This place over-communicates with you for an appointment But when you contact them, they are an absolute sh*t show. Why is this? Because they are a "chain" dental mill that doesn't communicate internally, they have people who pick up your call and they're literally in another state. My recommendation is finding a good old-fashioned single dentist practice, with an actual office that answers the phone locally, and communicates in a timely manner. I rest my case... Oh, by the way, it is suspicious to see 4 or 5 star reviews for this "mill" dental practice. It appears you pay staff, friends, etc. to enter positive reviews when you don't really earn them. These reviews don't ring genuine. read more

I recently had a very bad experience with this provider. I am a 74 year old man with limited resources and I am new to the area. An acquaintance referred me to Renken Dentistry. I set up and appointment with them for a routine cleaning. That's all I needed. When they got me in the chair they began mapping my mouth with imaging technology and took x-rays. Soon thereafter, the doctor arrives and starts explaining all the problems in my mouth. Two new crowns, two cavities, extraction of a front tooth, installation of a temporary tooth (Flipper), creating a permanent bridge to replace the extracted tooth and a deep cleaning on top of all that. All of this was explained in detail. Next i was presented a document that outlined all the procedures, costs, insurance coverage and discounts. The total was approximately $1700 out of pocket. They asked me if I would like to go with the plan and I was asked to sign the document. I asked if this covered all that we had discussed and was told yes. I left without a cleaning that I wanted and a contract for extensive work. During the next three visits, the front tooth was extracted, cavities were fixed, the crowns were set and the flipper was provided as the agreement provided for. I paid all $1700 for what I thought was for what had been done as well as the other specified work. After the Flipper was installed, I asked the Tech when we would be doing the bridge work to finish the job before the deep cleaning that was scheduled for December. To my astonishment, she informed me that I would have to get estimates from my insurance provider, to determine what they would cover for the remainder of the work. What???? She then showed me on the overhead monitor, the rest of the estimates for the work for the bridge and deep cleaning that would cost me over $3000. At that moment I started to boil. They told me originally that all the work would cost me $1700 and now it was going to be nearly $5000! After I got home, I called their billing office and protested what I considered deceptive practices. Eventually, the Billing Manager spoke with me and told me she understood my concerns and would work. with me. She told me they would submit estimate requests to my insurance company and they would send them to me and when I got them, I was to email them to her. I got the estimate for the deep cleaning and sent it to her and she responded saying I should send the other when I get it. I got it and sent it to her. It has been over a month and I have heard nothing. At this point I am choosing to abandon hope that this will be properly resolved, and I am going to find another provider. I have learned a valuable and expensive lesson. I hope others can learn from this as well. read more

Renken worked with me to make an appointment, verify in Network, discussed using my exist X Rays. Preregistered which is a very invasive faulty process, set a game starter plan and a date. I showed up as scheduled and received no call or heads up of these fac listed herein prior to my visit. They again are in Network with my excellent Zero Copay dental insurance. Shortly after waiting a lady came to the window wanting $208 for X Rays and Exam. I already told them Panoramic was only allowed every five years but other less costly X Rays are covered. Exams or Fully 100% covered. They agreed when becoming in Network to work with the Insurance comapny agreed coverages and allowable billing. They ignored my insurance after setting the appointment, reviewing my X Ray (note the other basic X Rays are covered for so many for every year and none done this year) Exam fully covered. They turned me away due to me saying NO to the charges which were totally bogus. No one offered to discuss. I guess they seek the weak of mind who just pay for horrible service and incorrect charges. Not me and I feel sorry for anyone who gives this operation business. I expect they will even bill me for the cancellation They did when I would not yield to false unexplained demand for payment up front. I I am baffled this happened and will never pay them a dime. I am easy to get along with and expect to pay what I may owe. This is not even on the chart to describe. Can I please get minus 5 stars? BBB complaint is Next. read more

I managed to chip a tooth, and the fine folks at Renken got me in to fix it right up! It's great to walk into an office where the employees & Dr's are happy & upbeat! Brittany took great care of prepping me, and Dr Lira is amazing! I was having a good time & didn't want to leave! Great staff, efficient & low stress! read more

Great staff - they are extremely conscientious about people who are uncomfortable with the whole dental experience. The hygienists are very gentle, explain every step of the appointment...they want their patients to be comfortable and at ease. The dentists are thorough and qnd friendly - never seem rushed to see the next patient. Best dental office I've been to in years. Highly recommend. read more

I have been going to Renken for nearly two years since moving to Georgetown. I am totally satisfied with all services and staff, from the front door to the chair. Highly recommend. read more

I've been here twice and was hit with surprise billing both times. I double checked when I was leaving the last time... "I will owe nothing else after this, correct?" They assured me, I was paid in full. Now they're threatening me, trying to get me to pay for a service I never wanted in the first place. I saw mostly elderly people coming and going while I was there. I really feel for them falling victim to Renkins predatory practices. read more

Was nervous to go back to the dentist after not going in a while and they made me feel very comfortable! The staff were super friendly and inviting and talked through everything they were doing! I highly recommend them! read more

Renken Dentistry is a corporation. As such, they aren't going to do anything that will get them into a malpractice lawsuit. But now, looking back, I see that Renken Dentistry is mainly concerned about their bottom line, not taking care of me. I was a patient there for three or four years, mainly just getting my teeth cleaned every six months. Then, I needed crowns. That experience is why I'm no longer a patient there. If you call them, expect to be on hold for several minutes, then they still don't answer, and then you have to leave a message for someone to call you back. Which can take 5 hours or maybe a day or two. Expect to be nickeled and dimed for every thing (procedure or consultation) that they can think of to charge you and your insurance company, while trying to convince you that you really do NEED everything they want to nickel and dime you for. How much did they care about me as a patient? As much as they had to, legally... Obviously, I don't recommend Renken Dentistry. If you "need" dental care or treatment, and they're the only one that can see you quickly, you will get adequate care, but once that emergency is over, FIND a dentist that is in private practice, and that truly cares about you, not just their bottom line. read more

The hygienist injured my gum while cleaning my lower front teeth. Office was very dismissive when I called to ask the dentist to look at it. I have been in pain for 4 days. read more

Very friendly and efficient staff. I have to keep writing here because Yelp won't let me post less than 85 characters.

Dr. Renken and Hygienist, Amber, "Simply the Best". They are caring and so knowledgeable and appreciate your business. Sheila,SC read more

It may be enough to say that I'm a very satisfied customer. Time, care, and attention went into my treatment today. Renken Dentistry is committed to customer satisfaction. read more

I don't know many people that enjoy a trip to the dentist office, but I can honestly say I do, especially when it is to Renken Dentistry. The staff is amazing. They all make you feel like you're a friend not just a patient. They are funny, kind, caring as well as professionals that are great at what they do. I have and will continue to recommend Renken Dentistry to anyone looking for a dental practice! read more

I had trouble getting my Medicare insurance with this dentist. I was told they would look into it, but I could still come in. When I came in there was no word that my insurance was not okay. Instead I was greeted told where to go to get my exam started, which they then performed. I saw the doctor. She examined me. And there was no further word, and they also showed me to the door as if the whole exam was paid. After all of this, I was told that the insurance was only valid at another office with a different doctor, but still called Renken Dentistry. Then I get a bill for $330 for the exam. What a rip-off. read more

Amber was so great! My teeth feel so clean! She made sure i was comfortable the entire time and was very thorough! Very clean office and loved the turtle relaxation videos. read more

Very thorough and thoughtful staff. Easy check-in, great reminders for appointments. Highly recommend them.

The service was excellent. Great staff. I would recommend your office to anyone looking for a dentist. read more

Fabulous place - people are very friendly - has trouble with my insurance and they took care of it quickly and easily.

Dr Renken and his staff are wonderful! Very professional and pleasant! We moved here from South Texas and loved our Dentist so I really hoped to find one we trusted and loved here as well. We highly recommend Renken Dentistry! L Golden read more

What a great experience I had at this dental office. Switched from another local dentist because I wasn't satisfied. Renken's staff was great, their equipment state of the art and office was very nice. I especially enjoyed Shelly, my dental hygienist. She took the time to explain things to me and gave me some tips to help with sensitivity and recession that I have never been told of before. She even numbed up an area where I told her I was highly sensitive and each time the instrument hit that area it would hurt. It definitely dulled the pain after she numbed that area. Highly recommend this practice. read more

Efficiently run business with very friendly and professional staff. This is a very upbeat office with a positive atmosphere

Excellent service provided by professionals. I feel lucky to have found them, and will continue to use them for my family dentist.

First timer... great staff and great COVID-19 testing in place. I felt very safe with all of the COVID procedures they have added.

I had a very pleasant experience with Genna (hygeinist) and Dr. Lira who both thoroughly explained everything (they even gave me a detailed walk-through on the x-ray photos of my teeth). I really appreciate the patience and gentle treatment I received, in particular the consideration to be gentle around sensitive teeth and gum areas. I've found a new go-to dentist! read more

Today will mark the 3rd separate day that I've called this place to make a new patient appointment and they can't even be bothered to pick up the phone. Once you select the new patient option, the phone just perpetually rings. I wonder why they're dodging people. I just wanted to give them my money. Business must be good... read more

I have been going to this location for 5 years. They are very hard to get an appointment with, even for a cleaning. Too many patients. I had one scheduled 2 months out, they just cancelled and couldn't get me in until Dec and I have a really open calendar. Calls to the office regarding appointments or insurance go unanswered. I recommend you go elsewhere, I just had to find another locations. Shame b/c it is very close to my house. read more

We've (husband and myself) have been going there for almost 3 years. Always a great experience. We've referred several friends there who have also been very pleased. Shelley is a great hygienist and Dr. Lira, a great dentist. Wouldn't think of changing. Highly recommend them!! read more

Dr. Matlock is gentle and my trips to get some dental work have been painless! I'm liking my new dentist; and the office hours can't be beat. Makes life so much easier to get in before or after work. Hygienist is very proactive and totally owns her role, which I lI've! read more

After spending most of my life going from one dentist to another, I feel excellence deserves recognition. From Dr Lira ,My miracle worker on saving my teeth, to Amber in teeth cleaning . Low cost/low dental insurance with great coverage, Ernest Morton read more

Professional Friendly Staff. Hygentest Lissette very caring spent a long time cleaning my teeth. Johnathan the Dentist friendly, down to earth, and professional. Sterile clean enviornment. Going back in October. Recommend. read more