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    Renfros Glass

    2.1 (16 reviews)
    Closed 8:00 am - 5:00 pm
    Updated a few days ago

    Services - Renfros Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    1 More Service

    Auto window replacement

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    DO NOT USE!!! VERY INCOMPETENT & UNPROFESSIONAL....... If I could give "MINUS 5" stars I would! After being referred to "Nacogdoches Auto Glass" by my USAA insurance, I went there to find out they had been bought out by Renfro's and were now at the location on North Street across from Auto Zone. So, I went there. There was one young girl on duty at the time and she said "no problem, she could fix it." I trusted her... BIG MISTAKE!! I had a small round rock chip on my brand new pickup (which happened a couple days ago). It was about 1/16th inch in diameter, but had begun to "spider" out slightly because of the heat. USAA wanted me to get it repaired so it wouldn't expand and ruin the windshield. I've had this repair procedure done 7 times before on several other vehicles (at SAFELITE stores in the Dallas area) in the past, and it's takes them about 5 minutes each time, and the results were always perfect; couldn't tell where the original chip was. HOWEVER... Renfro's took nearly 20 minutes and proceeded to RUIN MY WINDSHIELD, as you can see from the pictures! The original chip (which was barely visible) is all "buggered up" and there's now a 14" crack running up and down the windshield. Now the ENTIRE WINDSHIELD will obviously have to be REPLACED! When I saw rhe results and commented on this, the gal (uncaringly & flippantly) said "well, we'll pay *half* the deductible for windshield replacement." I said, "NO you damaged it and you'll pay it all"... and asked to speak to a manager or owner (who wasn't there at the time). I was told that they would call me, but that ain't happened. Obviously, I WON'T be getting my windshield replacent at Renfro's! And by the way, I have a friend who also recently had trouble there too. So sad, but the founder & original owner of Renfro's (who is deceased) would be turning over in their grave at what their business has become. DO NOT USE THESE PEOPLE!!! -INCOMPETENT -UNPROFESSIONAL -UNCARING & FLIPPANT -NOT AT ALL WHAT THEY USED TO BE

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    5 months ago

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    2 years ago

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    13 years ago

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    9 years ago

    Renfro's is a very professional place and customer service comes first! Thanks Joey Renfro for a great experience! See ya next time!

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    8 years ago

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    10 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (34 reviews)

    Thief's. My car has a sensor/ camera mounted on the inside windshield - as most new vehicles do…read more In addition to the cost of the windshield replacement (approximately $500) they wanted $750 to calibrate/align the camera. I explained my car has a "calibrate" button that you simply push after installing a new windshield and it automatically recalibrates everything. They refused to install the windshield without the additional $750 recalibration fee. I went down the road to Auto Glass Express - they installed the new windshield quickly; I pressed the recalibration button and everything works perfectly. I'll never use SAFELITE again. Crooks.

    Started my windshield replacement order online. Only complaint here is a lack of transparency in…read moretheir quoting program. Most costs are known early in the process but don't show up til later, when scheduling. Finished my order and scheduling thru the chat feature. On the day of my appointment I learned the online discounts did not get added during the chat order completion. The technician, Michael put me in contact with Rhonda who made things right with the order, getting the price even lower than my expectation. The technician, Michael called in the morning to shorten my time window. When he wasn't going to make that window, he called to ensure I was aware. When he arrived, he was pleasant and got right to work. He explained things when I asked and finished in a reasonable amount of time. He explained immediate care instructions and easily handled payment on site. In the end, a good experience. Thank you Michael and Rhonda!!

    Renfros Glass - autoglass - Updated May 2026

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