They came out and gave me the long talk. After 90 minutes, she left. I texted her the next morning asking for the quote and I never got it and she never responded to my text?? How weird. read more

I had a very professional one day installation. The crew was very experienced and I enjoyed meeting them. The windows make a huge difference both in terms of letting light in and also insulating the house. I especially like that the windows were custom made and they did a great job with the metal trim. The new windows are quality and easy to use. They also look great. read more

One of the Worst Customer Support Experiences I've Had We spent a small fortune upgrading our home with premium windows and a front door, expecting industry-leading craftsmanship and reliable support. While the product is excellent, the customer service following installation has been an absolute nightmare. When we tried to get help both for a warranty claim and for a paid repair, getting a response to our request was near-impossible. Most of the time, the Service Assessment Team did not answer our phone calls, and we were directed to leave a phone message which would be returned at "as soon as possible". Most phone messages were not returned. More specifically, it took three calls and four weeks just to get a live person to initiate an evaluation of our warranty repair and get a quote on our paid repair, three more calls and almost 8 weeks to receive an evaluation of our warranty claim, and now we are incurring an 11 week lead time before the repairs can take place. During this last call, which fortunately did not go to voicemail, I was on hold for 2 hours and 42 minutes before a team member was available. Customer service has been virtually unresponsive all summer! There is nowhere to turn, as Anderson has made it structurally near-impossible to get in touch with anyone who can actually authorize a claim, repair or replacement. The company's customer service staff seems to be woefully understaffed. Anderson is quick to take your money, but the second something goes wrong, you are virtually completely on your own. Please check reviews of this and other window installers to make sure your installer has good references. read more

Quoted $27,000+ for 6 windows. For anyone looking to have windows replaced on a tight budget I would recommend not even reaching out to this company. read more

Came across the company through the home and garden show of Pittsburgh. Was able to schedule an estimate at our house which went very well. We ordered replacement windows. Scheduling was easy and windows were installed on time and finished early. Installation team was very professional and did an outstanding job. The trouble began at the end of the installation. We were asked to sign a completion certificate, which I completed before the installer left. No indication of any trouble. A week later received a message that they required my spouse's signature on the completion certificate. We were confused because we had signed it. We logged onto a link provided and resigned. Continue to receive notices that they had not received it, but just figured that the system was behind in updating since just a few days passed. Week and a half later received a very rude phone call from the accounting department staff member. This person threatened to turn us over to collections for payment because we didn't sign the form and Andersen's own finance company would not release the funds to Andersen till it was signed, certifying the job was acceptable. As busy professionals and preparing for a family wedding it was exhausting to try to log on and continue to sign a document you've already signed twice. Threatening a collection company on customers with outstanding credit, just a few days after job completion, with a delay due to confusing circumstances and not lack of trying to pay, is unacceptable professional behavior. Why wasn't this identified at the time the completion document was first signed? Again, the installers, the sales person, everyone else was professional. The accounting department person showed no empathy and needs training or other employment. read more

By far the worst customer experience I've ever had. The company representative was beyond rude and wouldn't let me confirm my appointment, due to me not being the owner of the home,my family owns the home. If Anderson treats their customer base such as this example, I'll gladly give my money to Pella. I was a loyal lifetime Anderson customer, however no more. $100,000 spends anywhere. read more

These windows were expensive . . . not gonna lie. Do we like them? YES. Did the installation go well? YES, pretty much. Are they worth the price? Don't know yet. Are we happy with them overall? So far, so good!! Pros: Environmentally friendly materials. Nice salesperson, although they did use a little pressure tactic to get us to sign up right away. The windows look nice, and seem to be functioning properly, and appear easy to clean. Cons: We had a long delay . . . several delays over several months in fact, from the time we ordered them (Spring) vs. installation (Autumn). Not as noise dampening as we had hoped, and in fact, have a different sound than our old windows of outside noise, maybe even louder? Construction crew was good, on time each day, polite, helpful, knew what they were doing, and cleaned up pretty well, but the second day they were in a real big hurry to leave early. We felt that for the price, they should've stuck around a little longer and made sure each window frame was properly caulked, and any chipped wood, was made white again (they did some, but not all). THREE BIG ISSUES: One, they put tape on the wall for protective plastic, and when it was removed, ripped our wallpaper. Two, they dented our gutter with a ladder. They never said anything to us about the wallpaper or the gutter. Three, They put a hole in one of the screens, and if I wouldn't have pointed it out, I doubt they would have fixed it on their own. Overall, like I said above . . . so far, so good. Let's revisit this in ten or twenty years and see how they hold up. 3.5 stars rounded up to four since they were such a personable crew . . . Cheers! read more

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THIEVES. Stole 2000 dollars of down payment and refused to refund ( reasonable amount of time ) for cancellation. Had an emergency roof replacement and had to hold off window replacements for a year. They kept saying we signed a contract stating that they could keep all the down payment if we cancelled. There was NO such document that was signed at all!!! They were rude on the phone and gruffly stated they were keeping all the money. I told them that they just lost a 10K order for next year. Will never recommend them and will go elsewhere!!! Horrible!!! They stole 2K from elderly people!!! read more

Horrible experience. I decided to write this review to try and help others avoid the hell and hassle I have had with this company. I started getting in-home quotes last summer. Andersen was the most expensive BY FAR, but I went with them because I was sold on the 25 year warranty. I wanted to do our bay window once, get it right, and be done with it. Well, that did NOT happen. The windows were ordered in July and I was given an install date for Oct. the date rolls around, I moved my living room around and took down curtains, etc. The crew that was sent to me arrived around 8:30 am and were clueless as to how to start. They then waited around for a project manager to come. They were also sent with incorrect colors so that was another trip. They worked all day and at 4pm they told me they're done but they didn't know how to do the framing right so I'd need another appointment to figure that out with someone else. What a mess. When you're paying over 10k for windows (yes over 10k for 5 windows!!), this shouldn't happen!!! There were also 2 broken windows that had to be reordered so those will take 4 more months to come in. Had to have my case elevated because of the incomplete job. Took a while to get anyone to my home (and again more of my time and coordinating with work to be home), and at that point, I was told the install was done incorrectly and would have to be completely redone!! What?? Cut to 4 months later, again I'm asking work for WFH, coordinating that, moving around my living room and taking down curtains again, etc. The crew shows up and this time I'm sent a good one. They know what they're doing and they get it done. The framing looks good and it's finally feeling like a professional job. I'm relieved they actually cared to send me a good crew this time, but I think this only happens if you first have problems. They have subcontractors and then they have their good crews. Wish I knew this at the start, but they don't want you to have this information. They definitely don't tell you this, in fact, at the in-home consult, the sales guy specifically told me they don't subcontract. Wrong. They do. Starting off on lies is a huge red flag. So for all my hassle of needing 2 installs, they want to make it right and offer to send me their "painter" complimentary who they use for all their jobs. They tell me he'll color match the Andersen White windows to the rest of my bay window, repair all the worker scrapes, make it look perfect. So again, I figure out with work 2 WFH days so I can get this done. "Painter" shows up, we go over everything. House of course gets paint fumey so ive got windows open, cats put away, kids avoiding the area, etc. The painter takes off the plastic next day and I'm horrified. The paint DOESNT MATCH and there are gobs of messy painted caulking areas, cracking, bubbling, etc. It's a full on disaster. I tell the guy I'm completely shocked how bad it is and to go ahead and leave. Thanks, Andersen, for sending another janky worker. I doubt he even is a painter bc nothing was remotely right. See pictures posted. Now I'm having to spend MORE OF MY TIME meeting with actual real painters to fix this, but no one wants to touch it bc the job will wreck the new window framing with how much caulking has to be scraped up and redone. What a damn nightmare. I don't even know how I'm going to get this fixed at this point. I just know IM done. All my time, energy, coordination of days and times, all for nothing. A house full of paint fumes shivering with all windows open, coordinating work time off, ALL FOR NOTHING. Be smarter than I was and avoid this company like the plague. I have to get my deposit back and START OVER with someone else now. Of course they said they'll pay for my painter of choice to fix the issues, but after giving up my time and schedule for these estimates, it's going badly bc of how much is involved to fix their janky painter's mistakes. I am so done and furious. And I've barely even heard so much as "sorry." See pics of what I'm now left dealing with. Update: I spoke with Mike, the GM in the area, and he was very reassuring and apologetic. He said they can get it right. Again, yes that's more of my time and hassle still, but at least someone in the company is understanding, professional, and empathetic about what I've been through with these windows. We'll see how it pans out. I do feel a bit better after speaking to him on the phone. read more

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I have a home that is built in the 60's and all the windows are single pane. I had the largest window in the house replaced and it is great. I can already feel the temperature difference and we live close to the railroad so the sound dampening is great too. Yes they are expensive but you get what you pay for. Great installers, great product and very fast install. read more

if I could give them a zero I would. I had them come out and give me an estimat. I was told I had 72 hours to decide what I wanted to do. the guy that came out expressed how he was an hour away so I gave the check to him for if we decided to go that route and he wouldn't have to drive the whole way back. I called the next morning and told them I needed to cancel for right now. After talking to four people I was told everything was handled. 2 weeks later they attempted to cash my check 4 times. I purposely didn't put the money in that account and I'm glad I didn't. I highly recommend going with someone else because this company is honestly a joke. read more

Renewal by Andersen did a great job installing new windows and doors on my home back in February. One of the picture windows in the living room had a small crack in the lower righthand corner; so they had the window remade and were to schedule an afternoon to come install it. They were supposed to come install the window Tuesday last week, April 11th. That morning I received a call cancelling the appointment due to someone on the work crew calling off; so we rescheduled for April 19th. I was home all day with my cell phone at the ready should they call. They were a no show, no call. At around 3:00 I called Andy, the guy I spoke with last week and left a message. I had a return call from someone else who said the crew had come, but I wasn't home. I assured them that I was home all day. Then he said they called me, but I didn't answer. I assured him there were no missed calls on my phone and no new voicemail messages. At this point I am annoyed and it seems they are trying to fix blame on me for not being here. We have rescheduled for Wednesday afternoon next week. Now I have to put the living room back into order since I had cleared the work area expecting them today. read more

Unprofessional, disrespectful, and rude. Avoid. There are other options, which are better priced and higher quality. No reason to waste your time on Anderson. read more

They installed a new front door and windows beside it in the fall of 2022. When the workmen finished, there was a wire on the floor. I asked about it and was told that was for the security system. "You're not leaving the security system unattached" I said. The workmen told me that they would have to make a hole in the door to attach it and that would invlalidate the warranty on the door. I insisted that they attach it. The threshold of the door was an inch higher than the step it sat on so that if you put your foot on the step it stopped you before your whole foot was on the step. When you exited, your foot dropped down an inch causing you to fall forward. I called the company and the person who measured the door in the first place came out and tried to convince me that there was nothing wrong with this and that I was the only customer who ever complained about this problem. He finally admitted that the company had a "fix" for this issue that no one else complained about and agreed to have a crew install the fix which cam in either gray or brown. The threshold is black. A storm door was also installed outside the door and each time you tried to lock it, it had to be lifted because it was not aligned correctly with the lock in the frame. The problem was fixed about a month later but for the amount of money this job cots, it was executed in a very sloppy fashion and the man who made the measurements was extremely frustrating to talk with as he constantly told me what a wonderful job they did. I would never have Renewal by Andersen do any more work on my house. read more

High pressure sales pitch 90 minute barrage and at the end you'll be given a price that's only good for that night. I wanted 18 windows replaced they quoted me a price over $34,000 if I sign now. Glad I didn't I got 18 windows, 12 square siding new soffitt and fascia, and new gutters and downspouts for $22,246.00 Look for a Marvin window dealer. Consumer Reports rates it higher. Like others I have to keep reposting this b/c these people fight every negative teview. Tells you something doesn't it. read more

Very overpriced. Not the best window. They asked me to comment on my in house review and I said it was expensive at $2000 per window, size was not important. And, that they did not show any superior quality. I recommend any other window company. Your in home estimate is a waste of time and all there 40 percent off is not going to bring the costs down by much. read more

We needed to replace our windows in our new home in Pittsburgh this past winter. Renewal by Andersen was the first to respond for a quote. The Project Manager and every one of their employees is great, however, for the price of the windows, I really, really wish we had never bought their windows. They are very poorly made and compared to my non-elite/brand name windows in a prior home these are not worth it all. I will not recommend them not only because of their ridiculous prices but because the windows are so poorly made it is unbelievable. In less than a month the window lock broke, then we realized cold air was entering one of the picture windows -so they became foggy and then as it turns hot, insects entering through the wire mesh. Not worth it at all. All the benefits they pitch about is not in the least true! read more

Very bad. Just want to sell me new windows. Just needed the gas in the windows. Last time I called. They were coming to do it and my schedule didn't work. Go to another company. Now they want me to buy new windows. Tried for 1 hour on line. Am done with Anderson. Over prices and not custom made. They fit the hole in your house by making them smaller. read more

Unfortunately, I was never able to get a quote. I was informed that I wasn't the right type of customer for them. This review is based solely on trying to get a quote (that was advertised as hassle-free, amusing). Called for a quote they ask for a bunch for info- how many windows, how old is the house, etc.. Normal questions. Then they throw in- who are all the homeowners? Why do they need to know I ask, do you think I'm going to buy windows for a house I don't own? She says we need all the homeowners to attend our presentation. Yeah right, like we are both going to take off work for this. So I say I am. We agree on a date and time and hang up. Later that day a get a call from Anderson, here's the run down. Anderson- calling to confirm your address for your apt, is xxxx correct? Me-yes Anderson-this home is listed as being owned by Jack & Jill X. (So, they looked up the public records. They pay someone to do this! It must be really important to them, part of a high pressure sales tactic maybe??) Me-yes Anderson-who is Jack? Do you know this person? Me-silence (thinking what is going on here) Anderson-are you still there Me-yes Anderson-we need to have all homeowners present for our presentation. is jack a homeowner? Me-yes, but he will not be attending. Anderson-then we'll have to re-schedule for a time that he is available. Me-no, he isn't interested in attending Anderson-he has to be there. Me-he's not going to be there, you can cancel our apt if that doesn't work for you Anderson-Your not the right customer for us anyway. and she hung up... Wow! That's some awesome customer service and hassle-free just like they advertise (not). I started reading other reviews about them (in other locations) on yelp. So many people complained about how both homeowners had to be there. That they were required to be there. This is a crazy business practice. The only reason to do this is so that they can tell you they will offer you a discount if you sign today (now you can't say I have to talk to my spouse before I make a decision). Beware any company that uses tactic's like this. Try Pella. They have online booking and don't harass you about who is going to attend the meeting. read more

We were quoted over $34,000 for 14 windows!!!!! Who in the world can afford that!!! Nice windows but ridiculously overpriced and way over my budget! Would've been nice to have a ballpark figure before investing almost 3 hours of wasted time on a quote! read more

I do not recommend this company! They did a horrible job, use subcontractors fo everything. When there is an issue they will not call you back, unless it's for them to come again. The windows were way too small that they also had to use mounding to cover up the gaps.. hoping the warranty is what's its supposed to be! read more

I don't like to be pressured, and after I said I wasn't interested, (due to the ridiculous price), I've been getting calls every day from Renewal. They don't like the word NO. It's a great window, just ridiculously priced. They wanted over 26 thousand for 11 windows. Over a $1000 a window? They're good but NOT that good. I can get an equal window at a big box for 1/3 the cost. If you choose to let them into your home, expect a "car salesman" pitch, a "discount" if you buy today, and of course, losing about 2 hours you can't get back. read more

Think long and hard before you buy from this place. I have had almost all of my home windows installed by them. I was told when I bought our windows, that screens could be replaced if they got damaged at no cost to me. Wrong! I asked about this a few months ago - it appears that a bird must have flowin into my bathroom room and left a perfectly round hole in the screen. Now they say it would cost me $90-100 to replace it. They actually told me to take it to a hardware store instead! They also installed a door in my kitchen that goes out onto my deck. That door has been a problem (with the handle) practically since the day I had it installed. I have had to have them come back repeatedly because the door handle keeps breaking. I asked to have a different type of handle installed and they tell me it is not possible. The worst part of all of this is when you call for service, they can't help you for at least a month! You have to work around their schedule! Never buy from them again! read more

My wife and I just had the best experience with this business. We had patio doors installed today by Josh and Luke. Two of the finest young men we've ever dealt with. Professional beyond words and experts at their craft. Their efforts were seamless and they left our home as clean and orderly as it was when they arrived. We couldn't be happier with the results and thank them and their colleagues for a collective effort to meet our expectations. Josh and Luke have bright futures ahead of them so buy Anderson and demand they do the installation. Better hurry before they get hired away. They are that good! read more

Very disappointing experience! I made an appointment over the phone for a consultation and was promised 20% off my entire project. However, during my initial consultation I was informed that I had to spend over $12,000 to get 20% off even though I was only having one slider door replaced. How convenient the quote was over $13,000...... I don't know anybody in this area that has $13,000 that they are willing to part with to replace one 72x80 slider door. I'm sure the product is decent, but it's definitely not the best for the price. Another serious issue was if I'm going to spend $13,000 I definitely want to make sure that this is fully custom and it was anything but custom! There were like four color options to choose from and the interior of the door was going to be a basic pine, which is garbage. We were going to have to have my painter come and custom paint the interior. For $13,000 I should be able to get whatever color I want standard. For me this was a huge waste of time and I'm even more pissed off because I was pressured to take the appointment on a holiday in order to get that 20% of that they didn't even end up offering. read more

I signed up for a 10k giveaway that they were having at a show. They called me later to say I hadn't won but that they wanted to schedule a free home estimate. I told them I was not able to afford several thousand dollars to repair windows right now and thanked them anyway. They now call me several times a day from four different numbers. One from Massachusetts, one from Cleveland and two from Pittsburgh. I have blocked all of their numbers but they just find a new number to call from. This is harassment after explaining I was not interested! read more

Love, Love, Love our new windows and doors by Renewal by Andersen!! After getting quotes from other company's - Renewal by Andersen was by far the best product. It was slightly more expensive, but remember, you get what you pay for, and I felt our 'home' was worth it. The crew that installed our windows were fantastic! Jay, Joe, Randy and Riley were awesome! Friendly, prompt, and knowledgeable craftsmen in every sense of the word! They worked hard, and seemed like they enjoyed what they were doing - thus taking pride in what they were doing. Our new windows and doors are incredible and I couldn't be happier with Renewal by Andersen products, and the employees who work for them! read more

Renewal recently replaced all of my windows and my patio doors. The entire experience from start to finish was exceptional. The rep that came out found many ways to keep cost down on the replacement windows, and compared to other window companies we felt the cost was very reasonable. Financing was offered if needed. No high pressure anything. The installers were on time, worked tirelessly even through the rain, solved problems relating to the previous windows and left my home spotless. They even put up with our 3 dogs.I could not have asked for a better experience. read more

The salesman was knowledgeable and polite. Scheduling was easy and the installers were professional and very considerate. They were very careful to clean up any mess created by the installation of my windows and they took away the old windows and debris. I know they are one of the more expensive window replacement companies, but you get what you pay for. My home is brighter, quieter, and has much greater curb appeal. I would recommend Renewal by Andersen to anyone. read more

I recently got two batches of windows and a patio door replaced with Andersen. Mr. Shawn Z was the design consultant/sales rep. He was very professional and knowledgeable. Shawn took the time to explain everything including the pricing, he did not try to sell me more than I needed and was prompt in responding to email/phone calls. He even followed up on the day the windows were being installed to check that all was going as I expected. I don't mind paying more for quality and outstanding customer service. I highly recommend Renewal by Andersen and Shawn. read more

I chatted with Renewal by Andersen online then spoke to them on the telephone in the early part of November, 2016. Our conversation went well and their wonderful Design Consultant Massimo Lista, paid us a visit one week later. He knew everything about windows; was very presentable; and helped us to decide what we wanted to do. He took some measurements but the actual measurement man came out a week later. Today, after less than 3 hours, we have the most beautiful dining room window that I have ever seen. Scott, John, and Corey were respectful, neat,and moved quickly on this chilly, December day and the whole process was swift and easy. They did a great clean up inside and outside. We love the entire operation and are very happy with the great workmanship and windows! read more