Had a great experience with Miranda today. One of the next hair cuts I ever had. She was so…read morepersonable and easy to talk to. Wish I lived here so I could see her regularly!

The hair cut I got there was fine - a little expensive for the what I got but fine. I scheduled a…read morefollow up. The day of the follow up my stylist texted me and said she had been exposed to covid and cancelled. She said she would text me the next day to reschedule and that was last I ever heard from her. Ghosted!

Had a Brazilian wax with Diane and she was AMAZING! Totally not as bad/painful as I thought it…read morewould be. She communicated with me (so that we were on the same page w/what was going on) the whole time. Diane used great distraction techniques and quick waxing skill to minimize pain and irritation. She was awesome! Highly recommend her!! I also had an eyebrow wax, cleanup while there, and she did a fabulous job. Very professional and made me feel beautiful.

I got a Brazilian wax and can I just say Diane was AMAZING! The environment was clean and I felt…read moresafe and comfortable the entire time. I cannot recommend her enough.

I have been coming here for several years now for various services and I'm so happy to see the…read morebusiness expand. Meg absolutely deserves it. She is so incredibly helpful about my skin concerns and is always kind, friendly, and thorough, even on days when she is stressed or upset. She gets to know your skin better at each appointment, so you can rest assured that she will only use products she knows will not trigger any severe sensitivity. And on top of all this, her prices are reasonable and fair. As a bisexual woman, I can vouch this is an LGBT+ safe space. I always feel welcome and cared for here, which can be hard to come by in Idaho.

I left two messages to make an appointment for a facial. They never got back to me on the phone…read more Bad customer service.

I started with hair color and cuts here (which were great!) but lately it's been all about the…read moremonthly featured facials with Casey. She's super nice and the room is comfortable. I love that the table/bed is heated! Each appointment basically feels like a one hour face massage with products and steam. I might have even fallen asleep once or twice. She also does waxing so I've also gotten my eyebrows waxed by her and once came in for a face wax, just because I've been wanting to see how that's would feel. Those appointments were also lovely but obviously not quite as relaxing as a facial. Scheduling is easy through the Schedulicity app. For hair I sometimes still go the "wait list" route, though, because I tend to enjoy trying to meet everyone instead of always going to the same person. It's all positive, though - sometimes my schedule just aligns with a different person. I also love learning about and trying different businesses, and it's hard to do that if I always go to the same place/person. One of the Poppy stylists recently took over as the new owner of the salon so I'm excited to see what's coming next. They've already mentioned that new nail and lash services are coming soon.

I am crushed. I never go to salons ( I can ruin my hair at home for free) but it's my birthday next…read moreweek and I wanted to do something special and look good. Caitlyn was very nice and lovely to talk to but she destroyed my hair. I have included the before, reference and after pictures. I could tell she knew she had messed up and just kept cutting. After every round of thinning and snipping and thinning and snipping, she kept saying, "now that looks a little better" or "I'm starting to like that more." The bottom layer of my hair is thinned so much it is practically gone, taking away so many options for a redemption haircut that could look anything similar to the reference. She obliterated my bangs, they are so small and the same length as the top layer of hair she cut. Somehow even though I spent the whole appointment telling her "please don't make my hair round", "I hate round hair." "My hair does not look good rounded" it somehow got rounder and rounder with every cut. When she was done she said it "looks like that because it's not styled" and proceeded to hot iron it and try to give it style. It was still awful and she knew that. She tried to put gel in it and it did not help at all. Then she said the issue was that she "blow dried it with a round brush" and that we should wash it again and give it a more natural dry so it "looks more like the picture" the after photos I have attached are with that natural dry. At the very end as I was leaving she told me to wait and that she "missed a part" and went in for at least 5 more snips at the back before I said I had to go. I left crying and went to another salon to see what could be done to salvage it and they audibly gasped when they saw how uneven the hair was and recommended I reach out to the owner because this was "not okay." When I emailed poppy with these pictures asking for a refund, they said the best they could do was Caitlyn offer me a "complementary second cut to fix up some areas I'm unhappy with" and claimed my hair couldn't possibly look like the reference and it would if it was styled. She tried to style it and it only made it worse. She will not be touching my hair again. I have had bobs like that before, I KNOW my hair is not unable to look like that and that this reference picture was very obtainable for my hair type and length. 65$ more poor and I look like a coconut. My birthday is in 5 days and I cannot look in the mirror. UPDATE: When I spoke with the owner of poppy, Rach, she was incredibly accommodating and understanding. She got me in ASAP for an appointment with her and fixed my hair up. I loved that she stopped every step of the way to talk about what I thought. I was also given a conditioning treatment in addition to her fixing my hair up. She worked hard to make everything right. Rach was fantastic and I am MUCH more into my hair now!

I just got my first perm in many years and Sabrena did an amazing job! I am always satisfied and…read morewalk away feel refreshed and renewed! Salon perfect!

I've been going to Eclips for close to 2 years now and feel like I have an extended family there. I…read moresee Sara for my pedicures and massages and Emily for my waxing and hair. The staff is professional, very friendly and I always feel like I matter there. I highly recommend it for anyone looking for a special and uplifting experience where you are heard and appreciated. Claudia

I have never wrote a yelp review but I Was so unhappy after getting my hair done here. I went in…read morefor a partial balayage for my brothers wedding, so my hair turning out good was essential. The place was very lovely and the person who did my hair was very nice the entire time. But... my hair turned out horrible! She masked it in the salon to make it look good but when I got home and took a better look, it was terrible. It was nothing I asked for as well as it was over balayaged which basically meant it fried my hair. Now I have to get my hair redone but I am not going back to this place in fear that they will ruin it again.

My hair has never looked this beautiful! Whitney did my hair and she did amazing. The salon is…read morealso so warm and inviting. If you're looking for a salon in Pullman it has to be LaBella

An awesome place to go for a massage or anything else they do! Rhonda is an amazing massage…read moretherapist and really cares about her clients. She took the time to listen to what I really wanted in a massage and went above and beyond to do it! I left the spa feeling like butter and refreshed! And the purple haired girl (cant remember her name :( :( ) was really knowlegeable about all of the other services they offer. I'm very much looking forward to going back and maby getting one of their fancy facials the next time I go back!

I have been getting my waxing done here with Ruthie for years! The staff are amazing and very…read moreaccommodating. Ruthie is very professional and always takes care of me!

If you're in Pullman and need a spray tan, this is your place to go! The VersaPro is great and the…read morestaff at rockstar body bar is even better. I haven't had much luck with "beauty services" in Pullman until I went to RBB. Definitely recommend!

I had my engagement shoot and she did a wonderful job! I told her I would send her photos but don't…read moreknow which number to send them to so I will upload them here. My hair held decently well for 5 hours for the photos and looked great! Thank you

I showed dusty 2 reference pictures and verbally explained what i wanted. she washed and blow dried…read moremy hair so aggressively that my head and shoulder hurt from where her hand was hitting during the blow dry. the final result was so far from what i was hoping for, and she tried to schedule me for less than a week later to fix it after recommending waiting two weeks to avoid frying my hair. she then refused a refund, had her daughter post a 5 star review, and even fought the dispute with my bank to cancel the refund they gave me. maybe she was having a bad day but I would not recommend that experience to my worst enemy.

Several years ago when I left my job for a better one, I was waiting on my new insurance cards - I…read morehad all the info but did not have a physical card yet. I tried to schedule my annual skin check (multiple family members with melanoma) and was refused care. I offered to pay cash for the visit, knowing that I could submit to insurance after the fact. They treated me like garbage - rude, condescending. I had a short window of time before I returned to a very busy schedule and I wanted to get my exam in before hand. I even tried reaching out to the office manager to no avail. I am a provider myself and have learned that the front office staff is a direct reflection of the providers in the back. This was about seven years ago - for some reason they have decided to add me to their mailing list for their spa and I have asked politely three times now to please be removed. I have clicked on the unsubscribe button each time that I get their spam, but again this morning yet another ad to try to get me to come back in. Nope.

all the staff we interacted with was friendly and care was thorough. we were well taken care of.read more