1. Renew Dental Arts

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Indianapolis, IN

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Renew Dental Arts

4.3 (25 reviews)
Closed • 9:00 am - 5:00 pm

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2 years ago

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17 hours ago

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6 years ago

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7 years ago

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6 years ago

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8 years ago

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8 years ago

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Mark W.

Thanks for sharing your review, Vanessa!

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6 years ago

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3 years ago

I went to see the dentist because of some discomfort in my mouth. Everyone was great! I am returning soon for a dental cleaning.

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8 years ago

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7 years ago

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9 years ago

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6 years ago

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8 years ago

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3 years ago

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7 years ago

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9 years ago

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7 years ago

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10 years ago

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Mark W.

We appreciate you sharing your feedback, Janille!

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9 years ago

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Mark W.

Thank you for your review! So happy that you had a great experience!

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9 years ago

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5 years ago

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7 years ago

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9 years ago

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Ask the Community - Renew Dental Arts

Review Highlights - Renew Dental Arts

“Miller was very thorough and listened to me when I shared what I was looking for as far as procedures.”

Mentioned in 15 reviews

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People searched for Orthodontists 208 times last month within 15 miles of this business.

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Falender Lawrence G - Name of business

Falender Lawrence G

2.8(24 reviews)
7.6 mi

I had the good fortune to be referred to Dr. Falender by my dentist when I had to have a front…read moretooth removed last January - a very emotional experience for me. I knew my decision to get an implant as opposed to a bridge would be a long journey. My first experience through today (my next to last appointment before the final crown) has been exceptional. Both Dr. Falender and his staff have been consistently professional, compassionate and courteous. He and his staff have been exceptional at explaining this process and timeline to me and anytime I had questions, my calls were promptly answered and returned. Contrary to the comments left by "Amy P.", Dr. Falender's staff were very proactive in verifying my insurance benefits before the extraction and throughout the (almost year-long) process. Again, his staff was very clear on what would be covered and what my out of pocket costs would be prior to the extraction, which I greatly appreciated. While I hope to not have future tooth extractions, I know that if I need an oral surgeon in the future, my choice will be Dr. Falender and his team.

I was referred to this office for wisdom tooth removal and had a deeply disappointing experience…read more During my consultation, I provided my insurance information and specifically asked the staff to obtain a pre-authorization from my insurer outlining all costs before I agreed to schedule. I was told my out-of-pocket cost would be $250, so I proceeded based on that assurance. After the surgery was completed, I unexpectedly received an additional bill for about $300. When I called to ask why, the employee I spoke with was abrupt and unprofessional. Instead of helping clarify the charge, she pointed to fine print in a signed form and immediately threatened to send me to collections within 10 days if I didn did not pay. I ultimately paid the collections bill to protect my credit, but the situation could have been avoided with honest communication. When I called again, the office manager admitted they never actually pursued the pre-authorization I had requested. I was then told their standard practice is to estimate or "guesstimate" costs based on prior experience with insurers rather than confirm coverage in advance. That approach is not transparent and directly contradicts what I was told before scheduling. Although the manager apologized and accepted responsibility, the office refused to refund my payment after checking with corporate. I also developed a post-surgical complication. Because of this office's limited hours, I had to return to my original dentist for care. My dentist found broken tooth fragments pushing through my gums that had been missed during surgery, requiring additional treatment. I filed a complaint with the Better Business Bureau to seek resolution. Even after the office manager had taken blame, the practice actively battled the BBB report. Only after the case was closed did they finally acknowledge their error. That resistance to accountability was extremely frustrating. I chose this office solely because I was given clear cost information that turned out to be only an estimate rather than the verified authorization I requested. Accurate communication about billing is essential in healthcare, and that responsibility rests with the provider. Based on misleading pricing, inadequate follow-up care, and poor accountability, I cannot recommend this practice.

Photos
Falender Lawrence G - Lawrence G. Falender, DDS

Lawrence G. Falender, DDS

Falender Lawrence G - Indianapolis Oral Surgery & Dental Implant Center

Indianapolis Oral Surgery & Dental Implant Center

Falender Lawrence G - My $375.00 "quote"

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My $375.00 "quote"

Renew Dental Arts - orthodontists - Updated October 2026

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