Matt, the owner, was willing to come out the very next day and install a new garage door at my home this past February. This is the only positive thing that stands out in my mind about my experience so far, along with the price.
Matt was willing to work late in the day after 6:30 PM which was great. He did his thing and said he had to finish installing some springs but he would be back Sunday. That's fine with me.
Several Sundays go by and no sign of Matt to finish the springs. I had to call him and was told he marked my job as "complete." Okay. An oversight. I get it.
We texted, and he would be coming by on a Friday to finish the job and said he would call to let me know before he came by. Friday rolls around, no call or text. Saturday, no call or text. Sunday, no call or text until I text him first. He said the day was hectic. Can he come by Monday? Sure. At this point, I don't care when he comes by to complete the job. I just want it done. Due to a storm, he can't come Monday and has to come Tuesday. Says he would call before he came Tuesday. Did he call? Nope. Serious communication problem.
Edit: 04/30/18 - My garage door does not open all of the way. The track is all bent and I've been trying to have Matt come by to look at it. Said he would stop by 7:00 PM on a Friday. No show. No call. No text. Finally got a hold on him and he said he would come by 10:00 AM the following Monday. Once AGAIN, no show, no call, no text. He is trying to blow me off. It has to be on purpose now.
Long story short, would I recommend Renegade Overhead Door? NO!
I would have rated a lot higher if the communication wasn't so bad, this guy is terrible and I do not understand why his ratings are so high. read more