Clint is a down to earth, no B.S. fella who was so friendly and helpful, I decided to give him over…read moretwice what he originally quoted on some split rivets, just to make him smile. I highly recommend I.H. For any leather based items you may need.

I left a message (two days before Christmas); when Clint called me back less than an hour later, he…read moreapologized for how long it took him to return the call (wow - I've got two adult boys and if I hear back from them in 48 hrs, I'm shocked!). Regardless, my brother-in-law had a small problem with the belt he purchased (he lost a snap). Clint was so kind; he sent not only a replacement snap, but the set tool for it as well! Five stars for the amazing, friendly customer service Clint!!!

I had a small upholstery job needing to be done. I contacted Buttercup Upholstery and spoke with…read moreJesse. He was great and fit me in the next day. Not only that but when I arrived the next day, he was able to get me fixed up completely while I waited. I definitely will recommend him to anyone needing upholstery help!

I found this business on Yelp for a small repair on fabric on my sofa and Jesse not only was so…read morehelpful but he fixed it while I waited. I am so appreciative of the great work and service. 7/31/18

Brought in a pair of boots where the upper had started to pull away from between the inner and…read moreouter soles, and they fixed them to as good as new. Good pricing, good timing, and they are always very friendly and helpful.

Get a load of this. I paid this establishment good US dollars to put a new sole on my wedge work…read moreboots. They said they would call me when the repair guy got in, as the repair and the boot store are separate. A month passed in silence, and I finally called just to see if any progress had been made. They informed me that they were just about to get started on them. As I was not born yesterday I presume that they had yet to look at them, that or the repair guy was taking some pretty serious time off. But all that's neither here nor there. Because don't worry, its about get worse. After the repair guy was back from what I can only presume was the cobbler convention, he did actually get around to working on them. I picked them up and the sole came off the second time of wearing. Just separated as I took them off. Never even wore them to work and the repair broke. But the real kicker is that when I brought them back in to get more than a ruined pair of boots for 150 dollars, the guy was immediately upset that I would think it was a botched repair job. He raised his voice with a healthy portion of defensive insecurity and informed me that it was just the glues fault, as it was clearly not the store's. He also took the opportunity to educate me further, explaining that I should really be more careful when taking work boots off so they don't break. Work boots, he was kind enough to explain, (and not that many people know this) are supposed to withstand all the abuse of a day at work on a construction site, but are actually not designed for kicking them off at the end of the day, as that is what will really do them in.... But I'm not the expert here, which he was sure to keep reminding me.

Had a button fixed on a pair of boots. Great service!!…read more ...happy customer

Shoes promised on Saturday, went in at 10:30 am on Saturday, not ready. Owner told my husband…read morewould be done in 20 minutes, why not ready now? What are you supposed to do for 15 minutes.

One of the top boot makers in the Pacific Northwest, Knicks will make you a very nice pair of boots…read moreif you're willing to wait for it awesome selection of different letters and very warm customer service. They were kind enough to give us a tour of the factory and was surprised to find out that they're actually 60 people working there much bigger than expected.

ITS BEEN 48 WEEKS SINCE I ORDERED, I STILL DONT HAVE THESE BOOTS…read more Ordered my husband a pair of boots January 3rd 2024. Went MONTHS without update. I reached out, and was told they had a material delay and it would be another 4-6 weeks. 8 weeks come and go, no word from Nicks, so reach out... again to be told there's still material delay and it would be another 3-5 weeks. Once the boots finally arrive, they are made totally wrong and do not include the moc toe i paid for. I had to send the boots back, and now it's December and he still does not have his boots. For the price I paid for these boots, I'd expect customer service to reach out about material delays, and pay a little closer attention to orders, or do more to fix this whole horrible experience.

Been here before for other purse repairs and have always been thrilled with a service and the…read moreworkmanship. Highly recommend

HORRIBLE experience. I learned that $850 only buys you a 365 day warranty. Unbelievable. I took…read moremy shoes to a local cobbler and was informed that the internal layers of the sole had become separated, causing a terrible squeaking sound in my shoes. Jesse White told me it would cost $325.00 to fix, after I had just spent $850 to purchase them directly from their Spokane store where I went in to be fitted and order the shoes. For real, USA made $850 dollar shoes with nly a 365 day warranty. You are a fool if you waste your money at this place.

Only place in Spokane to have shoes repaired. Been going here 20+ years. Great service, value and…read morethe friendliest folks. Highly recommend.

Excellent service by John. He loves his work and chatting with customers. I highly recommend.read more

These guys tried to refurbish my Mothers dining table They…read moredid not give her a direct quote until he thought the work was done They over charged and job still looks terrible

They did a great job on our buffet. Repaired and refinished to like new 150 yrs ago. Spending, but…read moreworth it!