I posted a review a year ago that was not flattering to Remodelmate. The destruction they caused to my home in the process of "renovating" it was pretty catastrophic. And it was expensive. I see that today, Chad Hall, the owner responded to my review with blatant lies. I was not refunded. I sued and won my case (Fairfax County General District Court case number GV18005396-00). Then my attorneys spent months trying to collect on my judgement. In the meantime, I had to find another contractor to completely demolish what Remodelmate did and start anew. I even had to replace my carpet on the upper floor due to paint spills and the floor on the main level due to a flood caused by the contractor. Less than zero stars would be appropriate. Buyer beware. read more

Remodelmate - Please see the case resolved for the plaintiff -Fairfax County District Court case number GV18005396-00. - General Contractors Near Me

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My wife and I were very disappointed by our experience attempting to work with Remodelmate. The only positive thing I can say is that we didn't have to sign a contract for the whole project up front, and that allowed us to back out after it became clear that they were not being upfront about how much they were going to charge us for the work when all was said and done. We first contacted Remodelmate in March 2022 after realizing that there was significant damage to the sewer drain pipe connecting to the toilet in the bathroom of our fixer-upper. Because we knew this was going to be a big issue, we jumped on a call with Chad early-on to confirm that repairing/replacing this was included in the estimate (list of "Milestones") they provided so that we could fairly compare it against other estimates that also included it. Chad assured us that it was included and noted that they remodel bathrooms in various conditions with all sorts of problems, and this isn't really that big of a deal. We made the mistake of taking his word for it. Relying on the list of Milestones and their corresponding prices, and our conversation with Chad, we decided to work with Remodelmate. We paid them a $250 deposit, an additional $500 for professional design, and purchased thousands of dollars in materials in anticipation of the start date they assigned us. Much to our surprise, when the contractor showed up on our start date they almost immediately informed us that the sewer drain was not included and would add approximately $4,500 to the cost. The contractor also informed us that a number of other charges had been omitted from the List of Milestones, and there would be significant additional charges to complete the job they helped us design. On the day the work was supposed to start, the total cost for the job went from just over $12,000 to more than $21,000. We immediately contacted Remodelmate expecting that they would honor what Chad told us with regard to the sewer drain. This time we were put in touch with Logan, who initially agreed to talk with Chad to determine whether there was a misunderstanding, but he never gave us an explanation despite repeated requests. He matter-of-factly explained that we would have to pay the full additional charge if we wanted to proceed with the work, and we never heard from Chad again. It was infuriating. We did not understand how Remodelmate could provide us with a design, and what we understood was a complete estimate, only to then say they left out almost half of the steps needed to complete the project as designed. To their credit, Remodelmate ultimately acknowledged mistakes were made and offered a couple of small freebies, but nothing that came close to making up for grossly underestimating the cost of the work, which caused us to choose them in the first place. We were fortunate that at the time we realized who we were dealing with we were only out the $750 + materials, and still had the option to walk away. I'm thankful that we were able to find another reputable company to do the work that was honest and up front with us about the true cost of the work. At first, I worried that may be this is just how the remodeling business works, but we didn't have any of these problems with the company who ultimately did the work on our bathroom. If you decide to go with Remodelmate I would suggest recording any phone conversations with them and if you intend to rely on a commitment from them be sure that every word of it is in writing. read more

I've had four jobs done with remodelmate. All were done expertly and professionally, and Chad has been a faithful consultant over the years in recommending great contractors. I heartily recommend remodelmate!! read more

I am excited to have found a remodelmate for my townhome. Their service was quick and easy to use, and was the best price compared to other estimates I received on my own. I am happy to be a remodelmate customer and will continue to keep them in mind for future projects. read more

I wanted to remodel my shower and kitchen backsplash for over a year, but I regularly became discouraged by choosing the right tile, figuring out the pricing, finding quality contractors in my budget, general red tape, and my lack of understanding about the renovation process. Remodelmate provided me with the support, structure, and reliability I needed to get moving on my project. I absolutely loved the concierge service they provided to help me select materials - I was able to save a lot of money compared to the quotes I received from other vendors! I respected how their contractors did a top-job and were certified. Remodelmate was extremely responsive and up-front about project logistics and costs, so there were no surprises. I highly recommend Remodelmate! read more

As a real estate investor, I have used Remodelmate for several projects. Given their online platform, the process from start to finish is so seamless. They were able to take measurements, give me fair pricing, do the work, and provide a warranty all online. What sets this company apart is the service. They have great communication and are always willing to resolve any issues that may arise. I would recommend Remodelmate (and have recommended them) to anyone who would like to do a remodeling project without the traditional headache. read more

Thank you Remodelmate for your quick and quality service. We were connected with a reliable contractor who helped get our renovations done flawlessly. I cannot recommend Remodelmate enough!!! read more

Remodelmate markets themselves as a provider of bathroom remodels. In practice, their business model is to match you with a design firm and local contractors to perform the work, while they provide the platform for accepting payments for tasks completed. Their terms of service are adamant that they are not accountable for their choice of contractors or the end result. From a review standpoint, I don't agree with this distinction and my one-star review reflects my entire experience using Remodelmate. The good: The design firm they picked (Deazly) was great. They were friendly and easy to work with. They had a decent repertoire of products and gave me a result that I was happy with. I did not get an Instagram bathroom, by any stretch, but I also didn't push them for one. I might use them for my next project. The drywall/paint guy they chose was also awesome, I appreciated his work and would have loved to have hired him separately for future projects. Honorable mention: The individual people I worked with at Remodelmate were also mostly good. I think they understood my frustration with the contractors and seemed to genuinely try to work within the constraints of their business relationships to drive to an equitable outcome. In the end they compensated me fairly for the disaster I'm about to describe, so in that sense I appreciate my interactions with everyone I worked with at Remodelmate. But my remodel was still a disaster and I regret doing it. The entire process took about 3 months (originally estimated 2.5 weeks), during which I had no use of my dining room (for ~4 months due to having to store all of the materials, tub, vanity, etc.) or shower. All of the problems appear to have been caused by a single sub-contractor to Fix It Please LLC that they used to do the bulk of the installation work, electrical, and plumbing. This contractor appeared to be working alone and unsupervised, and seemed to speak no English. Problems included: - Modified the tub filler to make it fit plumbing instead of fixing the plumbing, which resulted in flooding my downstairs neighbor the first time I tried to use it - Took my nice brass plumbing kit, but installed cheap custom PVC plumbing instead, didn't tell me, and didn't return the brass plumbing kit - The ill-fitting plumbing caused a SEPARATE leak of the overflow drain - Damaged the finish on multiple parts of the shower (such as seemingly using a wrench to tighten a finished part). "My guys wouldn't have done that" except I have photos of them doing it. - Shower head and tub filler were crooked - They stored tools and materials in the (fiberglass) bathtub during the project, without adequately protecting it, requiring $400 in repairs to the surface finish from partial punctures and gouges - The shower door was not installed straight, and the door was loose enough to be scary. They said the door was cheap and couldn't be fixed. The manufacturer identified steps that were missed during the installation which I had to fix myself. The door works fine now, but it's still not straight and I notice it every day. - One end of the tub was not installed flat and level, so water pools against the edge of the tub instead of draining into it. Lots of little things like this. - Chipped the mirror during installation - Hid an electrical junction behind drywall in violation of electrical code - Communication was poor and infrequent. I typically had no idea if anyone was going to show up on a given day, or at what time, or what they would be there to do. - Trash was accumulated in my living room for the entire duration of the project. - They ignored several pieces of already-purchased expensive trim, baseboards, etc., and installed their own cheap Home Depot trim instead, noticed too late to fix - And much more! My goal was to end up with a little oasis in my home, a bathroom that would relax me. Instead I have a room with a bunch of crooked, off-center fixtures, spray-paint "repairs" to damaged finish, a cracked mirror, and reminders everywhere of how awful this experience was. The Remodelmate business model doesn't allow for accountability. They match you with what appears to be the lowest bidder and then tell you it's not their problem when the lowest bidder gives you low-budget results. I've never been able to solve the problem of finding a good general contractor that will deliver high quality results, but this is not a solution to that problem. If you do decide to go with this company, I recommend asking to be a part of the contractor selection process, do your own research, and expect to be the one project managing the work and holding them accountable. It's likely that the business model here makes margins very thin for the contractors, so be open to working side deals directly with them to keep things moving. Make sure everyone's on the same page about materials, since the contractor may not want to use the things the designers told you to buy. read more

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Work was completed on time, within my budget, and without fuss. Will continue to work with you guys.

The trade craftsman were truly professionals as they walked me thru what work was to be performed, how it was going to be addressed, and asked for my visual inspection as well as operating performance and approval of the job. In addition, they asked that I contact them at once should I experience any trouble. read more

We purchased a downtown DC condo that required significant alterations to a previously-installed IKEA kitchen. As part of the project, we also wanted to replace the tile, toilets, and vanities in our three bathrooms. Remodelmate didn't offer the absolute lowest price that we considered. Still, they brought a level of support, communication, and professionalism during the bidding process that made it clear they would outperform the lower-cost handymen and single-purpose vendors we had considered. They were also unafraid of the parking, insurance, and noise concerns that come with a project in a large downtown building. Since Remodelmate would coordinate the work, I did not need to coordinate multiple vendors or organize their schedules. Selecting and securing materials was my responsibility, but they also provided assistance and guidance as I shopped for the tiles, cabinetry, and toilets we would need, allowing us to select the perfect design options at significant savings. Remodemlate selected G&D Construction to handle most of the tasks on our project. They immediately started a group text message allowing me to communicate with Remodelmate and the contractor in real-time to address questions as they arose. They also offered a milestone-based billing system that required payment only after I verified each task was complete. They even accepted credit cards, so I picked up a fair number of Amex points. Remodeling a property will always come with some surprises, but having Remodelmate involved helped avoid those surprises becoming a hassle or added expense. In addition to carefully scoping the work, they stepped in and helped find solutions. When we encountered concerns with the renovation, such as unexpected lippage with the kitchen tile installation (which we overlooked until after G&D installed the cabinets), Remodelmate made sure the tiles were removed and replaced without impacting our cost or completion schedule. When we encountered a minor overcharge for a few of the tasks, Remodelmate's CEO personally reached out to me and immediately issued a refund. I do not doubt that, had I been working directly with the contractor, my project would have experienced additional costs and unnecessary delays. Perfection is often an unattainable goal, especially in renovations. Not everything about our project was perfect, but we're thrilled with the result. The key to having a successful project is addressing issues as they occur and keeping the project on track. Remodelmate did a fantastic job ensuring our renovation was a success. I highly recommend them. read more

Overall project was done well and on schedule. The workmanship could have been a little neater in a couple of small areas. However, we were pleased with the process, level of communication, and management of the project by remodelmate. read more

Truly a nightmare experience. This company's motto should be overpromise and underdeliver. After materials were ordered, my "concierge" gave radio silence. What started as a 3-week $10k project became 10-weeks and $30k, with us having to pull teeth just to get someone to reply to our messages. Months after completion we had to tear the whole room apart because of their shotty work and total lack of supervision. Please do not use. read more

I'd like to write a review about the quality of the work they did, but I couldn't get that far with these guys, after two attempts. I first engaged RemodelMate in March, 2020. I answered their online questionnaire, which took about a minute, and scheduled the initial telephone interview after their online tool quoted me $8,920.00 to do my bath. During that interview, Andrew Burke reassured me that the price would actually go down because, according to him, their online pricing was based on Washington DC materials and labor sourcing, and they could source materials and labor more affordably in my area. Great. When they sent me the final proposal though, it actually went UP by about $1,200.00. The reason was a $1,200.00 charge for the "concierge" fee, which was not included in the quote from the online tool, despite Burke being aware of it, discussing it with me, and that it was also featured prominently on their website. The whole thing seemed a little bait-and-switch to me, so I stepped away. My bath remodel then got put on a back burner for several months. Flash forward several months and I decided to re-engage Remodelmate when I was ready to move forward. This time I spoke with CEO Chad Hall. After getting the 60-second online quote, we had an hour-long discussion and I was 100% ready to begin. Reviewing the results of the online quote tool though, I noticed many of the details of the work that we discussed on the phone were missing in the "quote," so I got some clarification via email and requested the detailed contract that I expected I'd need to sign. I was told that the online quote result *was* the contract, despite it being a vague, cookie cutter, one-size-fits-all, online form tool result. That's fine. I got the clarification I needed on my particular project via email, and was still comfortable with moving ahead with Remodelmate. Eight days after receiving my quote, however--which stated that it was valid for 30 days--Malaika, with RemodelMate, emailed me on a Monday to advise that I'd need to pay my booking fee that Friday or face a price increase. Once again, RemodelMate was back to talking out of both sides of their mouth. I advised Chad that I expected them honor my quote for the promised thirty days. He responded and said they would. I followed up with a few additional questions about the project and Chad simply did not respond again. At the end of the day, I was unable to do business with them because they demonstrated a pattern of talking out of both sides of their mouth, and they eschew standard business practices like actual, detailed contracts in favor of gimmicky, simplistic online form tools. Ymmv, but I found them to be somewhat sketchy. read more