Tyler was friendly, knowledgable, and very helpful. He patiently listened to and answered my litany…read moreof questions. He didn't try to upsell me but was more focused on educating me about how to best take care of my AC and furnace. I would definitely call him again!

We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!

These guys are great. Tanner and Jordan showed up on time. They worked hard to get the job done…read more Work included a new pantry light with a switch outside, a new ceiling fan install, and a new outlet in our bathroom. As an owner of a few rental homes in Arizona I know the value of finding a reliable company. They will be our Utah Electricians heating and Air company from now forward. I highly recommend them.

Haupt Electrical has exceeded our expectations! Bodey was our technician and has skillfully…read morecompleted the projects we needed done. He installed outdoor lighting, indoor lighting, several new outlets, upgraded our electrical panel and meter. Their quote was very reasonable for the work and completed with professionalism and skill. The communication with the company has been awesome and we will use this company again.

They are a life saver! First time we called them was about a year ago when we called to find out…read moreabout adding A/C to the back addition to my house. It's only 2 rooms and one is rarely ever used. He gave us upfront pricing and information about each unit. In the end he suggested we use mini splits which saves us over a thousand dollars upfront as well as utilities cost as we only need cool one room when it's being used. One of the units had issues after a week and when we called him back, he came right out no questions asked and fixed it. He didn't charge us a dime and it's been working great since! The second time we called was when our heater went out. He came out and first looked to see if he could fix it. When he couldn't, he didn't just say yup it's broken, he showed me the problem and explained in detail what's wrong and why it needs to be replaced. Again the process was the same as last time. Gave me options and up front pricing. Explained each unit never steering me toward one product. It was a cold week and he squeezed us in 2 days and offered to let us use space heaters until it was installed. Lastly he cleans up his mess. We had actually called someone else when looking to add A/C and had them clean out our vents and they left a huge mess and lost 2 big jobs. Barwick wont do that to you. They are very professional and love their work!

We had three different companies come out and give us bids for a new air conditioning unit and we…read morechose Barwick for their professionalism, cost, and timeliness. They were our lowest bid, but I felt like they were the only ones who really listened to what we wanted. Call them out and see for yourself! Thanks guys!

Our AC went out Sunday night. I called Monday morning and was immediately added to the line up…read more Thankfully the weather was cooler than it's been all summer and someone was able to come out the next day. Jeffrey was so friendly and efficient. Got us up and running in less than 30 minutes. Such a great experience and value!!

My brother had Skylake heating and air put in a geothermal heating and air. What a disaster-…read moredoesn't even really cool the house in summer and heat the basement in winter. No wonder they are outta business

I don't think I could say enough good things about Sinjun at Raven Ridge HVAC…read more He is professional, kind and a great communicator. The first time he came, my son (he was 12) followed him everywhere and asked a jillion questions. Sinjun answered every question and treated him with patience, respect and kindness. Sinjun recently replaced our furnace and AC unit and did a stellar job. He is reasonably priced, clean, and left our home better than he found it. Highly recommend!

Fast and Best Price!…read more Called in Raven Ridge for a second opinion after getting quotes from a 4.9 star HVAC company. Raven Ridge repaired my unit at 25% of the cost the other company quoted. Raven Ridge was quick and to the point, literally saving us over a thousand dollars. Raven Ridge will be the only HVAC company I call. Not to mention, a new system installation was quoted at half the price.

Last night my water heater decided to start leaking, so I reached out to some friends and asked…read morethem if they knew any good plumbers. I received several recommendations. One guy stopped by and let me know the job would take a minimum of three hours and cost me $550. I called Robert Carter, and he drove up to my house from Spanish Fork (I live in Draper) within an hour. Stopped by, took a look at the issues, went to buy supplies, and within an hour and a half, he was completely done. Super friendly guy. He's a master plumber, licensed and bonded, and the quality of his work was really impressive. Oh, and did I mention cost yet? Well, let's just say he saved me HUNDREDS of dollars. Several times he mentioned that he "couldn't sleep at night" if he charged people what the larger companies charge. If you are in need of an honest plumber who does high-quality work, but at a fraction of the price, this is your guy.

Last week we came to Provo Utah to visit Grandma and her 20 year old water heater broke. After…read morehaving another company come several times to fix the unit. We decided to replace it. Robert was fast and efficient. Talk about honest and hard working. I really appreciate that he showed up on time and did exactly as he promised. Great Guy! I would highly recommend him from my experience. I wish Robert and his team the very best!

I am the founder of BLENDTEC and discovered The Heating and Cooling Guys 15 years ago when I was…read morebuilding my 27,000 ft.² guesthouse in Orem. Mike orchestrated the Project in the least amount of time and at the most reasonable price. His installs on my other properties have been flawless. When I was in Salt Lake and needed parts for my daughters HVAC, I called Mike and he allowed me to use his account at the supply house for a big discount. The Heating and Cooling Guys are my "Go To" HVAC people! Tom Dickson, the Will it Blend" guy on YouTube.

Technician wants to charge me 1800$ for a schrader valve replacement.. claiming the whole system…read moreneeds to be vacuumed out and then new refrigerant needs to go back in & $200 per pound. Any decent technician knows that you can fully replace a shrader valve with a simple tool and no lost refrigerant. It's a $50 fix that Google describes as a fix an average home owner could do. Glad they got there $79 dollars out of me for useless information. Wouldn't trust these guys without doing your own research.