Parker came and installed a new furnace and A/C in our home. He was great! Fast service and it…read morewas great to have Air Conditioning for the first time in our home. I would highly recommend Remarkable Heating and Air. His prices beat the big companies.

We had been using Platinum Air since 2012 and have spent over $36,000 with them, including $24,750…read morein July 2021 for two new heat pump systems. What has followed has been four years of frustration, misdiagnoses, leaks, water damage, safety issues -- and ultimately, being dropped as a customer when I let them know I felt it was important to inform the community about what we had gone through. July 2021 - New System Installed, Immediate Problems Two heat pump systems were installed. Britain was helpful in recommending them for our solar setup. However, they didn't cool from the start. After multiple sweaty nights, a tech finally returned July 29 and said the issue was missed settings from install. August 2022 - Freon Leak and Ongoing Cooling Issues The main floor unit again wasn't cooling. They diagnosed a Freon leak but didn't locate it. We paid $300 for sealant and more Freon. The upstairs unit--previously fine--also stopped cooling. The issue? The same install settings had again been missed. July 2023 - Freon Again & Water Damage The downstairs unit again wasn't cooling due to the leak. No charge that time, as they were also repairing a roof leak from a garage heater vent they'd installed. That vent continued leaking until this year, though they told me to call a roofer--despite it being their install. June 2024 - Freon Again Same unit, same problem. They offered to waive charges if we signed up for their maintenance plan. We did. June 2025 - Same Freon Leak, New Tech, Finally an Answer Again, no cooling. A new tech identified a manufacturer defect in the outdoor unit. They said they'd contact Goodman. A week later, they called on the way to the appointment to tell me I'd need to pay $750 for the replacement. I was stunned. They said their warranty only lasted 12 months, and since our first Freon problem was reported at 13 months, it wasn't covered (my new HVAC company has a 10-year parts and labor warranty). We had been out of town that summer. Plus, a manufacturer defect means it was faulty before it was installed. Serious Safety Issues with the Attic Unit: We'd get a random terrible smell from the upstairs returns for the last few years. I assumed it was a dead animal but then it would quickly go away. I paid $1,000 for a commercial duct cleaner due to our high ceilings. They found no animals--but sparks shot from the wiring when they turned the unit back on and there was a code on the unit they weren't familiar with. The cleaning company sent an HVAC tech who: -Identified the code as normal -Said the wiring was NOT up to code and we were lucky it hadn't started a fire -Noted it was missing a condensate trap, which explained the smells He kindly fixed the wiring. In March, Platinum installed the missing trap. No smells since. Water Damage & Denied Responsibility: Two weeks ago, the upstairs unit began leaking through our ceiling and wall. Platinum said the unit was tilted and not draining. They fixed the platform, but denied responsibility, blaming other contractors. No one else had been in our attic this year except their tech in March--who worked on the DRAIN and said nothing about tipping. Rental Property Issue: They also replaced the HVAC system in our Draper rental in 2021. A duct cleaning company later found the filter housing wasn't sealed, so dirt bypasses the filter entirely. They had to brace it with a five-gallon bucket to try to keep the panel closed. I didn't even call Platinum about this because I didn't have time to deal with it. False Claim of Verbal Abuse: I expressed frustration to the tech on the phone (I was crying) about the $750 charge to replace the defective unit. They later claimed I was verbally abusive. That is absolutely NOT true. Yes, I was frustrated--after 4 years of continual issues and another recent water leak. I had told him my frustration was not with him, but the $750 on top of everything else we had dealt with. He was very kind and professional. Frustration isn't abuse. Final Thoughts They claimed they'd "bent over backwards" for me, which floored me. I've rearranged my schedule again and again for their service calls, dealt with constant issues and temporary fixes, and stayed loyal. I never wanted them to have to come out repeatedly. Since all this, I've spoken with two HVAC companies. One (in business 38 years) was shocked and offered to testify if I take legal action. Another company said the charge for replacing a defective unit was completely unreasonable. After all of this--and nearly $40,000 paid--I feel disrespected, betrayed, and beyond frustrated. When I told them I would pay the $750 to replace the unit but planned to leave an honest review, they dropped us as customers after 12 years, said I'd need to find someone else to replace the defective unit they installed, claimed they weren't responsible for any of the drywall damage, and threatened legal action if I damaged their reputation. That says everything.

They have helped us several times. And every time they are very skilled, professional and honest in…read morewhat they do. They are very efficient in solving problems and their isn't a HVAC company that has more knowledge or expertise in this field. I highly recommend them to everyone and will continue to use them whenever I have a need!

Jimmy is awesome. He came recommend from someone that did the framing in our basement and I…read morecouldn't be happier with the service I received. Jimmy is prompt to respond, timely to arrive, and works incredibly fast. He did my entire basement and ran multiple lines throughout my backyard to a sport court and a patio in less than a couple of days. He is very honest and reasonably priced. I would highly recommend Jimmy to anyone looking for electrical work.

We use Matt for our property management company and cannot say enough good about him! He is very…read moreresponsive, affordable, honest and efficient! It's hard to find someone like that in the industry, and we appreciate him so much!

Matt was an amazing help!!! He professionally explained to me what he was doing to my sink while he…read morewas doing it & showed me his work every step of the way! He was professional, courteous, friendly, and outstanding to say the least!!! I would highly recommend using him! Thank you Matt!!!!

Best customer service out there. There are honest and did a great job, I asked for a 120 and a 220…read moreout lets and came that day to work and get the job done. There was a hick up but they worked with me and I worked with them and the job is done! I am going to use them again just because they are really nice guys and got the job done and were very professional! Super cool to have work on my project!

We had a really great experience with this company. They do really good work, they respond quickly,…read moreand they back up their work. We will be using them again.

These guys are great. Tanner and Jordan showed up on time. They worked hard to get the job done…read more Work included a new pantry light with a switch outside, a new ceiling fan install, and a new outlet in our bathroom. As an owner of a few rental homes in Arizona I know the value of finding a reliable company. They will be our Utah Electricians heating and Air company from now forward. I highly recommend them.

Haupt Electrical has exceeded our expectations! Bodey was our technician and has skillfully…read morecompleted the projects we needed done. He installed outdoor lighting, indoor lighting, several new outlets, upgraded our electrical panel and meter. Their quote was very reasonable for the work and completed with professionalism and skill. The communication with the company has been awesome and we will use this company again.

I've used Bernie's several times. I can always get someone on the phone, they come quickly, are…read moreextremely knowledgeable, approachable and, most importantly, honest. Last week I had an outdoor faucet that wouldn't turn on. Glen was able to fix it very quickly. When he finished, he willingly looked at another faucet I was worried about. I recommend Bernie's to anyone who needs a good, honest plumber.

Had another plumber tell me the situation would be impossible to resolve without cutting several…read morelarge holes in walls. Called Glenn at Bernie's and he was not only able to come quickly, but he was able to fix the problem without causing any destruction. We have been long time clients of a Bernie's and we have always been satisfied with their work. Would highly recommend, don't waste time with anyone else.

Fantastic service on my hot water tank. David is exceptional and knowledgeable. I have other…read moreplumbing projects and am looking forward to having Thomas Plumbing & Affordable to work with me. Teresa

Working with thomas plumbing was great. Great staff and communication. Trustworthy companyread more