My son wanted money towards a new gaming system he actually plays, so we called this store to see…read morehow much Video Palace would buy his Oculus Quest 2. This system currently sells new for 400.00 at Walmart. Verbally over the phone the guy said, "I could give you 145.00 for it." Already a bad offer, we drive there and the guy inspects it then proceeds to tell us, "Okay 125.00." Upon telling him that he stated over the phone 145.00 and not 125.00 (which was absolutely true), he continued to lie and insist he stated 125.00. On eBay, a used Oculus Quest 2 sells for a little more than 200.00. It was a complete rip-off and he knew it but that's how he operates -- He tells the customer a price offer over the phone, the customer drives and wastes gas to get there, then while you're there, he lowers the price and says, "I didn't say that," with a bright red face flushing full of dishonesty. Really? Let's get real here. This isn't Neiman Marcus. Never again. Avoid the game playing and incompetency of people who think you're naive because your son is selling his gaming system he never plays and just wants his own money for Christmas. I draft long thesis arguments in Biomedical Ethics and graduated from Indiana University with a master's degree and a 4.0 GPA. I am no imbecile.

Buyers beware! Very off putting experience in this store. The owner was more concerned with being…read morein his office working on his eBay sales then helping my fiancée and I who are physically in the store. So much is behind glass or in the back and had to ask him for help from his office EVERY time we wanted to look at something. POOR customer service! If I want this kind of service id go on Amazon! This gives gaming store poor reputation. And another game store even recommended us to stop there. Never again! Calling that other store to let them know what happened.

Went here to open pokemon packs. Got the new set Destined Rivals for 5 dollars. The packs were…read moreresealed. The energy card was in the back when it is supposed to be in the front. Got no hits. Makes sense why they were selling for so cheap.

Love this store! Went there all the time as a kid and now get to take my kids there and they…read moreabsolutely love it! Great friendly staff!

Great store, so glad places like this still exist! They have everything from old consoles and games…read moreto modern accessories designed for old consoles (hdmi video cable converters, controllers, etc.). Everything is priced fairly and competitive with other similar retro stores.

I loved the service that I got from here, every time I asked a question over the phone they were…read morereally nice and actually gave a crap what I was looking for!

This is one of my favorite retro gaming stores! I often make a trip from the city since it is…read morefairly close by. The owner is so nice and they are always getting new stock. Definitely check them out!

To start on a good note I bought an Xbox One from this store about 2 years ago and was satisfied…read morewith my purchase but unfortunately, my later purchases and experiences have been very disappointing. About a month ago the second system I bought was a PS2 and had previous repairs that were not disclosed to me upon my purchase of the PS2. Yesterday I went to play said PS2 and removed what i thought was built up dust and gunk from a previous owner but the system stopped working entirely. While i understand I bought a used system i should be made aware of repairs or fixes made that have been done with the system that im purchasing and should not be paying the same price of a system in good working order without repairs. Me being me I let that go but over this past weekend I also went back and bought 2 games from this store only to discover that one case was missing the disc. I understand that mistakes can happen, but undisclosed repairs and selling an empty game case shows a serious lack of quality control and lack or care to your customer. Customers should be able to trust that used systems and games have been properly inspected, that repairs are disclosed, and that games actually include the disc. With my experiences in mind I would not recommend this store unless you want to take the risk or they improve their inspection process and disclosing repairs on theirs systems. I will say the employee that was working when I came to replace the missing disc did his best to mend the situation of the missing disc but I'm highly disappointed with the quality of systems and games ive purchased from this store be weary of what you purchase from these guys

a spacious, well-maintained shop with tables for playing games, shelves of bulk cards, and display…read morecases. kind owners, a rental booth is in the corner for guest card sellers. cards are reasonably priced, and they provide a point-reward system based on your purchases!

From the owner: Family owned TCG shop located in Valparaiso, specializing in Pokemon, Magic, One Piece, Lorcana,…read moreSports Cards, Trading Card Supplies and more!

Scott and Marty are amazing dudes! Their service is great, treat you like an actual human and are…read morereally nice! Come here for all video game needs and I mean ALL they literally have everything tech wise! Today I stopped by and sold my old PS Vita and used my trade in value to buy a PS2! they gave me a free memory card and 5 bucks off some games I wanted! Can't brag enough about this place! Great value for everything there and quality! Thank you guys!

They have great service, great prices, and a good variety of games and consoles. I bought a game…read moreboy and games to go with it is it worked flawlessly. They even have classics NES games with there boxes. It is also a good place to get your hands on rare Pokémon games. 5 stars Would definitely recommend. But I wonder what it use to be like 10 years ago because the reviews saying it's bad was from a long time ago and are now obsolete.

This place is exactly what's wrong with many collecting hobbies. Yea, the selection here is pretty…read moregood. That's mostly because the prices are terrible--worse than eBay and Facebook marketplace scalpers. Case in point: there's a pokemon illustrated set that just came out. It's $17. You can still get lucky at retailers and it'll be restocked. Here, just 2 days after launch, they're selling for $50. Just nuts. I guess it's clear this isn't a "card shop," it's a scalpers storefront. Don't go here looking for Lorcana--guessing the margins are too low. Except for their singles, which they sell for $2-4....crazy pricing for Lorcana. Anyways, i won't be back. Will have to continue my search for a card shop that's ethical and somewhat reasonable. --------- Edit in response to business reply: 1) i agree conversation could go a long way. But when your pricing on a brand new Pokémon set (which doesn't have a set market yet) is already 3x MSRP, what productive conversation can happen? It's just a straight up gouge. I'm not naive to expect to get everything at MSRP, but i think 3x markup 2 days post launch is unreasonable. 2) i did ask about Lorcana. I was told you "don't carry much" and "didn't have any right now." 3) you seem to be implying that you're aware prices are high and can then be negotiated lower. If that's how you want to do it that's your prerogative, just understand that's offputting for new customers. It's hard to want to establish a relationship and have a conversation when the first impression is being taken advantage of. And when your response to pricing questions is "well the hobby is thriving!" I don't think that's off base.

Places like this are why people are now looking to buy digital media only, the need to price gauge…read moreand bad customer service. It turns what for many is a great hobby into a greedy money scheme. There was not one game at this place that was priced competitively, even the least desirable games are over $5 what you could get them for at other shops. Their workers are immature and when this is communicated have a bad attitude.

This store is an absolute goldmine if you are a vintage video game enthusiast! The owner (Oddie and…read moreCandy) are exceptionally nice people willing to "wheel and deal" because you can even trade in your old stuff for shop credit. In addition to video games, you will find CDs, DVDs, comics, action figures, assorted toys knives, trinkets and a slew of other odds and ends. Do yourself a solid and check this place out to support small businesses and save yourself some cash in the process!

The kind of selection you normally wouldn't see for 30+ miles. Local businesses rarely have this…read moremuch passion put into them. If you don't stop by, you're missing out.