I was suggested this place for pain management. I called and made an appointment for my local, Toms River NJ, location. We set up an appointment, ran my insurance card and discussed them sending me paperwork and their procedure. My appointment was set for 9 days from when I called. They mailed me the paperwork and told me what I needed to fill out. Fast forward to the day of my 10am appointment. They call me at 8am saying they don't accept my insurance (although they already ran it and said they did) I asked them how much it would be to just come in anyway. For me, I drive an hour and 15 once a month to see my current pain management doctor. Relievus gave me a price then proceeded to tell me they would only be able to help me with 3 visits. I'm not even sure why only 3. The guy then called me back and told me "she" (I don't know who she is) said they could not help me at all. I would not recommend this place as it is unreliable and they don't let you know until a couple hours before your appointment. The number you call is a hotline and they send you to other locations. So if the hotline can pull this.. no doubt in my mind that they would do this to someone else for another location. You cannot mess with peoples medication. read more

I have been a patient of Dr. Jalali's since he was at Hanneman. I followed him from Philadelphia to New Jersey and I am currently a patient in the Sewell, NJ location. For years, I would sit in his waiting room and wait sometimes over an hour to see Dr. Jalali, he was worth the wait. His friendly front desk staff always made the time pass by including the patients in to their conversations, or by picking up conversations right where we left off from the month before. The summer of 2017 is when everything about this office changed. South Jersey Spine and Pain was bought by Relievus, and suddenly the friendly upbeat professional environment became cold, extremely unprofessional and unknowledgeable. I needed to know the new NPI number so that I could obtain a new referral under Relievus, and the new front desk staff had no idea what the NPI number was. They gave me a phone number for the billing department, who did not answer the phone and I could not leave a message because the voicemail was full (this NEVER happened with South Jersey Spine and Pain's billing company) When I informed the girl at the front desk that the voice mailbox was full, she threw her hands in the air and said "what would you like for me to do?" If the old staff from South Jersey Spine and Pain were still there, they would have gone out of their way to be sure that I had the NPI number so that I could have my referral put through. When I was unable to get the NPI number in order to get my new referral, I was told that I had to reschedule my appointment until I had a referral. They agreed to give me a script for one month, and then refused to give me back my co-pay. The medical assistant that came out to give me my script, is one of the only staff members from South Jersey Spine and Pain that is with Relievus. Her name is Kelly, but I've overheard her on multiple occasions tell patients that her name is Pam (not sure what that is about). I was so relieved to see her when she gave me my scripts, and I had a few questions for her about the script. It immediately became very clear that Kelly adapted very quickly to the Relievus way of doing things. She was very rude to me (as she had been with other patients) she kept telling me that she did not know the answers to my questions, and when I was in mid-sentence, she walked away from me and slammed the heavy wood door right in my face. I walked out of that building feeling so lost. Dr. Jalali sold his business to Relievus, but with that he also sold his dignity, and his care for his patients. Relievus claims that patient care is their priority, yet the physicians are triple booked and they are only in the room with you for 5 minutes. How are you focusing on patient care when you are just writing them a script or trying to force marijuana down their throat? By giving them a T-shirt? The office that I once spoke so highly of has now become a clinic with a Keurig. Shame on you Dr. Jalali and Dr. Park, for letting such a wonderful practice and staff be the victim of your greed. read more

My doctor has been very professional & helpful. I don't have concerns there and perhaps that's most important..but, the mistakes that the staff makes could be as important. They gave me info regarding my procedure/prep that was inaccurate causing me to go off of my normal medications for 6 days unnecessarily (therefore causing me to go through days of being very uncomfortable for no reason.) Ironic that their mission is to deal with pain. The main office seems to be pretty together but dealing with the local office was horrible. Each time I called, they called back with the wrong information, info that had nothing to do with my original question. It wasn't just once, many times, regarding my prescription. They're moving currently to a new facility, I want to offer some understanding for that but I just don't get the attitude when they were the ones who messed up. When I brought these things up I got a blank look like it was me. I was inches from going elsewhere but I did have my treatment and it seems to be working so I'll stick with a good Dr. and hope things get better on the admin portion. read more

At Relievus, we are a team of doctors and professionals devoted to the art of pain management: diagnosing, managing, and treating chronic pain conditions and neurological disorders. We also aim to go beyond treatment of pain, to improve your quality of life and productivity. read more

Before I start I had to call and leave three messages before someone was able to call me back for an appointment .Now this was My first time ever having to go to pain management and what a horrible experience it was ...I have never in my lifetime seen a doctors office so dirty the bathroom in the waiting area reeked of very strong urine while waiting in the examination room I could not help but to notice how dirty the floors walls and woodwork's were, The desk and the computer area were filled with dust as if no one had been in that room for months which is absolutely hard to believe because I had to wait a few weeks for an appointment as they were all booked up and when I got there the waiting room was full no excuse as to why exam rooms and bathrooms are not being cleaned on a daily basis considering the heavy flow of patients ... The doctor was so rude he told me my only option was epidural like injections for my neck when I asked about recovery time and more details he told me grab a card from the front desk and look on our website as he was unwilling to explain... after my research I realize this procedure will be done in an operating room setting I could not find myself to trust this doctor in such typesetting when office standards were below average all I can think about is without this office having good habits the risk for infection would be higher and higher for me the health department should probably pay a visit here... as I have it somewhere else for a second opinion I was given three different treatment options as this doctor told me the epidural was my only option ...I encourage anyone attempting to make an appointment here to run run as fast as you can run away from this place it was the absolute worst experience.The only reason I have given one star I'd because they had parking on site read more

I've been a patient of Dr Jalali's for many years I started with him in the Philadelphia office. Dr. Jalali discussed the benefits of a neurostimulator implant and the risks (which I was well aware from prior fusion performed elsewhere) I then I went to the Sewell, New Jersey office about five years ago and have been seen by both Dr Jalali and his PA. I received wonderful care all the staff is been pleasant from the front desk back to the nurses and the aids and the PA. Dr was kind and cheerful & always wore a smile. I never had to wait long in the office & they were always very good if I got lost and got that was tied up in traffic and I might be late they were always very kind to me. THEN, I opened the doors to a new office with a stack of papers to fill out. The faces at the front desk were unfamiliar except for one. I think there must have been a company rule or maybe 2, not to make eye contact with the patients and never, ever, let your lips turn upward...that's fine. I just smiled at them and made cheerful conversation -even if it was just one way..sometimes smiles are contagious. I wasn't there to see the front desk anyway. My visit was with Dr J or Lauren. Their smiles I could count on. Nothing Relieve Us did affected the personalities nor the patient care. That's what really matters. My complaint is now when I call to make an appt I am put on a musical holdore than 20 minutes - one time after 18 minutes of music and a recording advising my call was important thank you for holding, don't hang up .... a busy signal started beeping. I tried calling again and was told my wait was approx 18 minutes. I never got through since ... I need an appt. I do have another issue - the front door - as lovely as it is, it is much too heavy. I am in a wheelchair and come to my appts alone - when I get to the top of the ramp I hold my breath and just hope I make it through. I want to stay loyal to Dr Jalali, however, the heavy fog at the front desk needs to be addressed. If the girls are not happy with their jobs, they should find another, not take their discontent out on complete strangers.... Thank you read more

I have worked at Relievus since 2014. Relievus offers a lot of growth opportunity coupled with the fun, hard working environment, and the opportunity to work one on one with Providers and patients is like no other job I have ever had. Relievus treats their employees like family. Everyone has one mission and that is to provide the best care possible for our patients. Relievus offers many options to our patients that aren't available at other practices. read more

The doctors here are great but the people who work at the front desk are very rude. They give you a lot of attitude when they should be kind and attentive to your needs. I've never had such terrible customer service. They could care less what you need and have an excuse for everything. Oh, and they laugh at your face too. Save yourself the heartache and just go to another location, the people at Linwood are so nice and kind. read more

I had my 1st procedure for my neck 2 weeks ago. And I am feeling much better. Dr Lee walked me through the entire procedure And answered all my questions. The staff was friendly and helpful. I would go back for continued care. read more

I met with Dr. Pendino in Cherry Hil, NJ and was thrilled with him and his service. The new facility was also very impressive.

If I could give a negative star value for the Cherry Hill office I would. I have been a patient for less than a year and am looking for another pain management doctor. Three times I have had appointments, gone to the office, only to find out that either the doctor isn't there or there had been a scheduling error. Never a phone call to cancel or reschedule. Instead I have to waste my time going there so the girl at the front desk can tell me that there is a problem. Today I had an appointment with the doctor to discuss a surgical procedure. The doctor "suddenly" couldn't make it in that day. (Fine, everyone gets sick etc.) Instead of calling me to inform me that the doctor wouldn't be there they just let me come to the office and tell me that I'll be seeing a nurse practitioner whom I've never even met. Like they have the right to make choices like this for me?! I wasn't going to discuss a surgical procedure with someone who isn't qualified to perform said procedure! What would be the point of that? Oh, yeah, they get paid. This place isn't concerned with anything other than money. It's a cash grab scheme. My advice is to find someone else. read more

This practice is wonderful all the providers take time listening to your problems. the staff is also very nice.

Only giving one star because there's no option for zero. I came into the office for new patient appointment. After waiting for almost an hour I asked how much longer until I'm seen. The receptionist then informed me that there were two people ahead of me and one of them was also a new patient so it would be awhile before I'm seen. I told her I can't wait that long so I would have to reschedule. I am now here for my rescheduled appointment and the same receptionist calls me up after waiting for over 30 minutes and says that there is a note that I was told to go to another practice and that I can't be seen. I asked why and she said that the Dr. put he note in the system. I asked why again and she said she's not sure. I asked to find out why and see who can find out why because I've never been seen at this practice and I've never seen any Drs here so I don't understand why the note is there. Someone who says she's a supervisor came to me and said she spoke with Dr. Rinnier (spelling) and he said that I was rude to the staff as well as to him and he personally told me i couldn't come back. One, I've never seen this man before and two, if this was the case why did they reschedule me? The "supervisor" said the Dr had just walked out and said he did speak to me but I never saw anyone come out. Either the Dr is lying or the front office staff is. Honestly, I don't believe the staff ever talked to the Dr and just as someone else complained on here about being discharged because they complained, I'm experiencing the same thing. I would never recommend this place to anyone. read more

just started with this Dr.'s office . First appointment was September, 2017, all was good. Had a fall in October, went & explain what happen. been having NEW pain in shoulders & neck. ok lets do a MIR & ct scan. I couldn't do the MIR for I am not good with close spaces. well all hell came out from this place of pain. went to hospital In Toms river , n.j. they called this office for over 2 hours to get info for my CT. test, NO ONE answer the phone. before this I tried calling 2 days & again I couldn't get thru. When I went to my appointment I was very upset , ( for I am in pain) from my fall. they explain to me that this is the way it is. WHY !!! I understand that this is a business , If I work like this in my day of working I would have been fired. WHY does the company don't see this. If they are in business for PAIN , why would they want to get people upset more . Does any body care or work anymore. I have to say the girls at the office in Tom's River , are great they show respect , & understanding .I hope this company fixes this, but what I heard it has been on going . some one get this company help. read more

My husband and I had a terrible experience at the Cherry Hill office. He had an appt there with Dr Purewal at 12 pm. We got there at 12 pm, and I signed in for my husband at 12 pm. No one greeted us so we turned to look for a seat. My husband is a chronic pain patient and is in excruciating pain 24/7. The office was crowded and my husband was using a walker. We could barely navigate to a seat because the chairs are packed together tight, and the aisles are tight. We finally sat down and literally sat and waited for over 2.5 hours! This was our first time ever dealing with them so we had no idea how long is the usual waiting time. As we sat there, we saw people being called back and then leaving, but we kept and eye on the couple that came in at the same time we did. They were called back after sitting across from us for about 1.5 hrs. So now were thinking we're next. During this time of waiting, my husband was in so much pain that he fell out of his chair twice(this was witnessed by other patients sitting near us)! After, that couple left, we sat there another half hour waiting. I looked at my husband and told him I think they passed over him. Lo and behold, I was right! I went up to the counter and told the lady that my husband had an appt at 12 pm and we've been sitting here, and was never called(it was now almost 3 pm). I was then asked did we sign in. I told her that I had signed in my husband. Two ladies behind the desk started looking at the sign in sheets and then one of them told me blatantly that I never signed in! I told her that I did sign in and that there were other names on the list. She finally pulled a folder and looked through the pages of sign in sheets. As she looked over one particular page, she looked up with a shocked look on her face, so I then knew she found where I signed in at. My husband then barely made it up to the counter. He asked to speak to the supervisor. The supervisor looked at us like we were crazy and then asked us why did we sit there for 2 hours! I should have asked her who crossed my husband's name out as if he was called back! I told her it was our 1st time being there and we didn't know how things were there or the usual waiting time. They asked did we fill out the paperwork? I asked them what paperwork? She said we were supposed to have received paperwork in the mail as a result of making a appt as a 1st time patient. I told her that we never received the paperwork. She said online it stated that the paperwork was sent out. Again, I told her that we never got it. She then asked me to confirm our address. She then gave me a pack of papers, and told me to fill them out, and that I would have to make another appt for my husband because the doctor left at 2pm for a conference and was no longer in the office! I really felt like crying, but I refuse to break down in this office in front of this staff that was acting like they could care less. One was even smirking. I took my husband out to the car. As we were going to the car we were approached by several patients who said they witnessed when we came in that morning and wanted to know why we were refused service after sitting there all that time. I was there another 20-25 mins completing this pack of paperwork(I filled them out in the car). I took the paperwork back in and was given another appt. We came back for the next appt. This time we waited over an hour to be seen. Once we had been there for an hour, I went up to the desk and asked the supervisor was my husband still being seen(she knew what I was talking about). When we were finally called back, we were told that Dr. Purewal had too many patients to see so Dr Lee was seeing my husband. A nice lady working there saw my husband struggling and offered us the use of a wheelchair(I would include her name but she might come under scrutiny, because the others acted very noncaring/ nonchalant). After all of this, Dr. Lee briefly examined my husband's neck, and then sat down and told us that my husband couldn't be treated there because of the meds he's on!! We asked him could he still work with us to get my husband to the place where he could then be treated by them, and he basically said no. We were both in a state of shock then. All of this, only to be turned away. I now believe that we probably should have never gone there, it was not meant for us to be there. We're not going to give up, and I will never recommend this place to no one. Look before you leap! read more