Update: Less than 2 hours for Dr. Cohen to personally call back and explain the situation. Totally truthful and believable. Mom and I will be seeing the doctor forthwith. I hope we will have a long relationship with Dr. Cohen. Now That is the way things should be handled. Dr Joseph Richard's of Rehab Assoc. Should take note. read more

I've been a patient at Relievus for some time now, and I want to start by saying my physician is excellent--attentive, knowledgeable, and genuinely caring. Unfortunately, the experience at the scheduling desk is consistently the opposite. The two staff members there are often dismissive and lack basic courtesy. At my most recent visit, my doctor walked me to the desk to schedule a follow-up. One staff member was on the phone, and the other appeared available, so I waited at the counter as directed. She struggled with the computer without acknowledging me or communicating what was happening, leaving me standing there without any guidance. When the second staff member got off the phone and took over, the first thing she said--abruptly--was: "Ma'am, respectfully, don't be at the counter when we are on the phone." The tone made the "respectfully" feel anything but respectful. To be clear, I am familiar with HIPPA. I was there because I had been directed to the counter by my physician, I thought the first staff member was going to take care of me and I was also trying to steady myself due to significant pain. When I suggested that patients may need something to support themselves if they're expected to wait away from the counter, I was told to stand against the wall, with a dismissive mention that wheelchairs were available--offered more as a remark than as actual assistance. This is not an isolated incident. The pattern of behavior at the front desk stands in stark contrast to the quality of care provided by the physicians. Patients in pain deserve clear communication and basic respect. read more

Dr. Mahoney and his team are great over at the Cherry Hill, NJ Office. Customer service is great just the over all welcoming when you walk in. read more

Relievus - RelieveUs office - Neurologist Near Me - Cherry Hill, New Jersey

Dr Salvage is an intelligent and talented pain physician He is very personable and has excellent hands.

I made an appointment at the iselin office because the one close to me closed. I get there at 3:45pm for my appointment and the doors locked. No note, nothing, mind you it took me 45 minutes to get there. I call their number and after all the computer crap, I finally get a live person who tells me the doctor had an emergency, ok but where's front desk staff, gone too. I asked why didn't I get a call or text to reschedule. Her response, o we don't have time to call everyone. What a dysfunctional company. To allow a patient who is in pain to drive 45 minutes in traffic and be so nonchalant about it. They claim to care, but that is not care. This place you are just a number to them, I had 3 epidural with them and allthough they were OK, but treating you like your a human in pain is not this place. Its like an assembly line. Find a place that actually cares about you and not the money they get. BTW, took me an hour to get home in bumper to bumper traffic in pain.​​ read more

Dr Manabat is wonderful, She is very caring and will work with you on easy scheduling and treatment. Just had oblation today. She is awesome Thank you read more

This is a surgery mill. You ask for a quality of life with chronic intractable pain and they ONLY want to run wires up and down you as a "might work" first option. REGARDLESS if you are diabetic and want surgery last. NOPE. IN ADDITION, it's been over a week waiting for a topical! F read more

I only met with Dr Reyes briefly. He seemed nice. I treat with Dr Lee. He is very nice. He listens. And his staff, Aracely's is great.

be careful there quality of care is so poor that the office manager told me if I wanted help I had to sue the doc over the medications he gave me he knew I was allergic too I almost died from dr purwal so make sure you stay far away from him I asked for the meds to counter act it said it is agents there policy read more

Disappointing from beginning to end. Doctor arrived 1/2 hour late for appointment. Gave my history and Dr didn't even exam me other than to use his reflex hammer. That was literally it! read more

Horrible company to deal with and product does not work. Charged for a membership I did not want and have spent a week calling to cancel it and get the charge refunded. read more

DR Lee and Aracely are the best I would not trade them in for the world. This is my 2nd auto accident and they have helped me from day 1. They are very very caring and on to the point in helping and managing pain and getting to the problem . If I ever get into another accident I will be back to them again and again . I am truly Happy with my results read more

Avoid at all costs, they care about money and not patient care. The front desk is horrible and always someone new, the office manager is rude. Billing changed and was never informed. Injection after Injection that never worked and they just wanted to keep doing more. They definitely do not listen to what my questions or issues were and trying to get a call back from the Cherry Hill office is a joke. read more

Relievus merged with Clearway Pain Solutions about 3 years ago. Relievus continued to do business under their name, continuing to use their own software until Clearway could merge the data, and maintained their processes and procedures until Clearway implemented their own. The billing I received for $30 co-pays, that was for DocuVitals, occurred when Clearway took over Relievus's billing. That's why Dr Purewal was puzzled about the billing when I asked him. For the last 6 months I did my best to get the 4 months of charges, or $120, credited. Whether the billing is a co-pay for seeing a healthcare professional (did not), use of durable medical equipment (did not), or a fee for the software (never charged before), it is erroneous. After billing switched to Clearway I have been unable to speak to anyone who understands the billing. Dr Purewal did give me Clearway's Head of Billing, but I was told "he doesn't deal directly with patients". Really?!! Apparently billing is now outsourced so when I did get someone on the phone I found myself talking to someone at a call center. I explained my situation, adding when I was recording info through the Relievis softtware (Neuroflow) I didn't have a co-pay. I also pointed out that I never signed an agreement relating to DocuVitals. His response was: "I don't care what was done before (with Relievus), we do things our way and you owe us". Nah, I don't believe so. read more

Relievus - Screen I get logging on to DocuVitals. - Neurologist Near Me - Cherry Hill, New Jersey

Office experience and office management is horrible. 10 people were ahead of me crammed in a tiny room. Smelled of perfume and body odor, bathroom was dirty , facilities appeared unsanitary , whole experience was truly horrible. I had to leave I couldn't wait for hours in escrutiating under these gross conditions. read more

Incompetent and ignorant staff that are very hard to understand and did not know the location of the Cherry Hill office. I spoke to six different people who gave me the wrong directions. By the way this is this office is not approved by the Better Business Bureau. It's not accredited worst experience ever these guys suck. read more

I have been dealing with a number of medical issues and back, neck and knee pain that can't be cured so I began seeing Dr Rennier and my quality of life is so improved thanks to him. read more

This place is horrible to reach. They refuse to send me my bills so that I can use my HSB card to pay them. Now I have moved and am trying for over a week to get my records sent with no success. I need a refill but my new doctor needs my records. They also are expensive, time consuming and do added expenses like lab stuff. Here my GP is going to write my prescriptions as soon as I can get my medical records. read more

AmZing service by Dr. Rinnier. They call to remind about appointment and when I called they answer immediately. read more

I've been a patient @ Relievus for several years now (since 2017). Prior to Relievus, my quality of life was suffering and I didn't want to live anymore. I was tired of being in chronic pain with zero relief, while that effected my activity levels, causing me to feel like a burden to my household. Although I'm not 100% pain free (I have several incurable issues that cause chronic pain), my doctors @ Relievus have undeniably & successfully managed my pain in ways that gave me back a quality of life that I find worth living again. I found their doctors & support staff to be some of the most ethical & compassionate around. Relievus offers a wide variety of services (too many to mention), but I highly recommend their injections (be it PRP, trigger point, ablations, Ketamine infusions, etc.). Note: having been with Relievus for several years, I want to note that EVERY business experiences "growing pains" from time to time, but any issues I've noticed ALWAYS pass, relatively quickly at that. If non-vital errors (that only happen here & there) are going to be a deal breaker for you, it's unlikely that you will be happy at any chronically evolving medical practice that you wish to frequent. Don't let the negative reviews about temporary issues stop you from seeking the quality & ethical care that this practice provides. read more

Front desk is rude and condescending. I was told I was at the wrong location and needed to reschedule in Cherry hill. I was made to feel like an idiot. The appointment card clearly had Sewell on it. When I asked if I could use massage chair for a moment I was told We are closed. Seriously read more

Relievus - Neurologist Near Me - Cherry Hill, New Jersey

This place is horrendous. If you're in pain they'll do nothing for it. They don't listen and Dr Rhinier is a LIAR!!!! I asked for my wife's medical records because she was discharged for failing her drug tests. No appeal no argument no look at her GI issues which as it turns out may have been causing absorption issues with medication. When I asked for their records they told me they couldn't give them to me and my wife did not wish to go into their office. So I asked if I needed to get a lawyer just to get her medical records and Rhinier overheard me. About a week later I got a notice in the mail that I was discharged as a patient and when I called to get the reason why I was told it was because I cursed out the staff. The care over the almost 3 years I was with them was a joke and their billing department kept popping up phantom charges on my statement. Every other month when I go in there I would be told I owed them money from a copay I didn't make. To the point that I had to bring in bank statements every month to show them that my copays were all paid. I urge anyone in pain, DO NOT GO HERE YOU WILL REGRET IT!!!!!!!!!!!!! Additionally the office manager Nina is about as unprofessional as it comes. When I called to get my explanation for discharge she was cheying into the phone. If you go to this place you will regret it they do not have patient care in mind. It is a business and they're only in the business to collect money. You would find better care from a witch doctor in a jungle of a 3rd world country. read more

I've been a patient at RelievUS Rt 70 Cherry Hill for a few months now. I have only great things to say about the care I've received. My doctor, Dr. Oakes, has been the only doctor who actually understood the complex issues of my chronic severe pain. After a complete assessment, Dr. Oakes prescribed the medication we discussed, and I'm happy to report that I no longer have to endure the agony I have been suffering with for decades. Everyone I've met at this office goes out of their way to be helpful and approachable. I would recommend this practice to anyone who is searching for help with chronic pain. read more

The trigger point injection I received did the trick. I'm free of pain and have all mobility back in my neck. I highly suggest you give them a shot (no pun intended). read more

DO NOT GO HERE!!! I have had the most disorganized unresponsive experience! My initial appointment I waited an hour past my appointment time. It has now been 3 weeks since my initial appointment where the doctor requested an MRI of my spine. They have yet to submit information to my health insurance to get the MRI authorized. Forget getting someone live on the phone. No one answers their phone not to mention they outsource their pre authorizations to India so you can't contact anyone in the business office that handles the paperwork/preauthorizations. And if you ask the people that work in the Cherry hill office they will say there isn't anything they can do about contacting the Bus office in India. I was suppose to have my follow up next week to review the MRI that I still haven't gotten done because they haven't done the proper paperwork so now I have to push off my follow up appointment while I am still waiting for the authorization! All while I am in horrible pain..such a complete disappointment! read more

Relivus used to be a great place to go however since merging with clearway it has gone down hill! The latest issue was the medication dept not calling my Dr for my refill and making me wait 4 days for my pain medication and I SUFFERED! The worst is there is NO ONE TO COMPLAIN TO! I placed 6 calls to speak to medication dept manager who refuses to speak to me or answer the 4 messages that I have left. This is unacceptable I just want a phone call and a reassurance that this won't happen again PATHETIC read more

I'm especially grateful for Dr. P and the staff at RELIEVUS for getting me some much needed help with my pain due too a complex spinal vertebrae fracture. They have been so very compassionate and extremely positive throughout this entire experience. read more

Relievus - Thanks RELIEVUS! - Neurologist Near Me - Cherry Hill, New Jersey

Not happy! I was sent to pain mgmt because I suffer from debilitating autoimmune diseases including CRPS and suffer immense amounts of pain all day, every day due to a car accident almost a decade ago of which I was not at fault! Instead of helping me, they treated me like I was an addict off the street looking for a hand out for medication. I went to the Northeast Philadelphia office twice and both times left with no help....at all! It was a complete waste of time! If they didn't want to help, they should've pointed me in the direction of someone who would! Totally dissatisfied and would not recommend to anyone!!! read more

Amazing customer service very clean office the staff and doctors are extremely nice and professional.

This rating isn't because of the actual staff, however the billing department is the absolute worst.. they never get the bill correct.. I was have to contact the billing department and then email another department for complaints. Even then it takes months for the to type the correct code.. This is a poorly operated healthcare system with a huge lack of communication. To be honest if you live in a area that has options as far as pain management I would choose another. read more

This office needs to become more respectful of the time of their patients. Three out of four visits, we have waited in the lobby more than an hour past our appointment time. Today we visited and were still sitting in the lobby at the 90 minute mark. When I asked if everything was OK, I was told the doctor was with a new patient and that my husband was next. A few minutes later, someone came out and told everyone that the doctor was running behind schedule and started asking if we wanted to see a nurse practitioner instead - and she specifically asked us first in addition to the rest of the people in the waiting room. We wondered if something had happened with the patient ahead of us and agreed. But only a minute later, the doctor himself came out and called his next patient --- someone who had come in after us --- while we waited another 15 minutes to see the nurse practitioner. In addition, the nurse practitioner we saw today was different from the nurse practitioner we saw last time (because we weren't told the doctor was still not in the office himself). So in 4 appointments, he's also seen 3 different practitioners. There's no opportunity for continuity of care in that type of setting, and it's incredibly frustrating for a patient to be treated as a "new" patient by every practitioner because they've never met him before. This type of scheduling and behavior is incredibly unprofessional. We were very upset after sitting for so long and being shuffled around --- and yes, we were vocal about it. The correct thing to do would have been to take the next patient in line back, or check before shuffling people around, or not moving the person who was actually next in line. Perhaps this office needs to take a closer look at their scheduling procedures. This doctor is obviously in demand and is overworked. Another patient in the lobby expressed disgust at having not seen the doctor in person in SEVEN MONTHS, despite being scheduled with him at every appointment. You need to correct your scheduling practices, give the doctor more time with his patients, and absolutely, without a doubt, stop overbooking. I'd love to know what you bill the insurance for 15 minutes of time so that I could bill you accordingly for our lost time. Oh, and by the way? You're a PAIN MANAGEMENT clinic. Maybe you should consider that when leaving people with limited mobility and nerve pain sitting in wheelchairs in your lobby for almost 2 hours. I'm disgusted, and the empty apologies made with a lack of eye contact are just not enough. read more

Dr. Abrams was very professional, pleasant and helpful. The try staff was pleasant and helpful.y

Doctors today are under a lot of pressure to comply with state and federal laws when it comes to prescribing controlled substances but the folks at Relievus have taken this to a whole new level. Unfortunately, I'm poor and I'm paying for my visits out-of-pocket. I told the staff at Relievus this when the first saw me and every time since. Nevertheless, the fine folks decided told me they were going to take a urine sample at every visit but just send them in randomly. Lies. All lies. They have sent every single urine sample for testing at a price of $185 per month and they have never found anything suspicious. I'm poor and I can't afford the cost of the visit, the lab test and my medication totaling close to $400/month. I have a chronic birth defect to my spine and am 60 years old. I have no history of drug abuse and have been taking the same medication for over 30 years. The doctors at Relievus are heartless. They don't care about the patient and lie about their procedures. I'm without medication while I look for a new practice. I DO NOT recommend Relievus and their unethical patient treatment. read more

This Relievus is the alternate best..I truly love going to this pain management doctors office the staff is amazing, friendly & very polite I will recommend this business anytime all the time....I love it there read more

Waited on hold to refer a new patient for over 10 minutes and then they just hung up. I'll send the patient elsewhere.

1 star because I can't give negative stars, my wife was a patient and the only thing they were interested in was relieving her was of her money. read more

Very good quick team. I Got my injection today. Very accurate and smart Doctors. They even offered me snacks.

Doctor seemed nice enough, but no follow up. Then, wants me to believe that hip dislocating is from fluid, rather than the fluid being a sign of a problem. Took months to get referral for films. Left messages that went to black holes. They mistakenly started billing me for a copay I already paid. I called and cleared it up. Now, months later, they are billing me for it again! Find another practice. Not worth the aggravation. And, not even helpful. read more

This place is a pill farm end of story . Doctors ask you what type of drugs you want on first day

They were very helpful after they took over for Dr. Magaziner. They are trying the best they can but with the fact that I have to do kidney dialysis it is difficult for them to choose a diagnosis that can help read more