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    Reliable Moving Services

    1.0 (1 review)
    Closed 8:00 am - 3:00 pm

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    8 years ago

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    Rene S.

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    Down The Road Movers - This is the size of the U-Haul they brought to move everything and they got through it all very efficiently

    Down The Road Movers

    (30 reviews)

    DownCity

    I needed a few heavy things moved from Providence to Plainfield CT, and as you know, moving houses…read moreis always miserable. But the guys from DTRM made this move SO enjoyable. They were sweet, professional, and so, so kind. They even made friends with my dog so she wouldn't be as anxious. Everything was wrapped and packed very carefully, even things that I said could be just tossed in the truck. Absolutely nothing was damaged even a little and they went above and beyond when we got to my new house and helped me unload the POD I had gotten (aka they spent an hour unloading something that had taken me 2 weeks to pack by myself). I didn't get any other moving quotes because I love DTRM's mission so much, but I ended up paying way less than I had expected to. Absolutely amazing value and experience. 10/10

    This was the most horrible moving experience I've ever had, and the company's owner's (Trent)…read moreresponse afterward made an already awful experience even worse. The two movers arrived late, with one wearing crocs (he wore crocs for the entirety of the move). The first part of the move involved bringing belongings down from an air-conditioned storage building using an elevator and dollies, yet they still took numerous breaks, including a smoke break. I also saw them break one of my pieces of furniture, and when I pointed it out, they completely ignored me. Throughout the move, I repeatedly had to remind them to handle boxes carefully, including boxes clearly marked as fragile in bright red stickers. The situation became even worse when unloading my belongings into my apartment. What was estimated to be a three-hour job was now in its fifth hour, and the movers appeared so physically exhausted that they seemed unable to safely carry my belongings up the stairs. Instead, they were pushing and dragging items (including the fragile boxes) up the stairs. They continued taking multiple breaks, including another smoke break. One mover asked to use my bathroom twice, and after he used it, I found urine on the toilet seat and floor. The same mover was visibly hobbling and struggling physically, to the point that I was genuinely concerned about his safety on the stairs. A third person eventually came intermittently to help, and I ultimately had to help move my own belongings because otherwise I believe the job would have taken even longer. The next morning, while unpacking, I discovered that two of the boxes clearly labeled fragile, containing carefully and individually wrapped handmade ceramic artwork had been dropped or handled so roughly that approximately a dozen pieces were completely shattered. I also documented the furniture damage I had personally witnessed during the move. I estimate that the total damage amounted to around $1,000 dollars. I immediately contacted the owner, Trent, and provided detailed information about the damage. Initially, he told me that the matter was handled through U-Haul and that his company was not responsible. When I pointed out the Moving Help terms indicating that the moving company was responsible for damage caused during the move, he rejected my claims anyway, essentially arguing that his crew was trained to handle items carefully, despite my providing photos and videos showing the contrary. After weeks of emailing Trent, I have received no meaningful resolution, no offer of compensation, and, notably, not even an apology for the loss of belongings that were damaged through negligent handling. I was particularly disappointed because I had been excited to support this company because of its stated social mission. Instead, this experience left me questioning whether that mission is reflected in how workers and customers are actually treated. I was genuinely concerned for the movers' own safety and well-being given how physically exhausted and unprepared they appeared, and I was really disappointed that there has been no transparent or meaningful mechanism for addressing the resulting damage. I would strongly recommend considering these issues before hiring this company. For me, the damage to sentimental belongings was painful enough, the company's refusal to acknowledge what happened or offer a solution made the experience substantially worse.

    Reliable Moving Services - movers - Updated September 2026

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