Got a lot done today at Ace: kitchen knife sharpening, make backup copies of house keys, and picked…read moreup an online order for mason jars on sale. Ailien was so helpful and so sweet. She seems to be more senior (experienced) on the team because she definitely knew all the answers, like setting up the knife machine and finding my missing order and making it right. Ace has sooo much you can get here. I forgot you can buy grills, meat seasoning, picture hanging, gardening tools and so much more here. Next time I ought to budget way more time to meander and check out everything I need for my home and yard.

Location 4 stars: In the Porter Ranch Town Center's West end, in the former Toys R Us building…read more Plenty of free self parking on premises. Venue 4 stars: Large and modern. Well structured and offering a full selection of DIY and home and garden goods. They are not as builder/contractor oriented as say Home Depot or Lowes, but great for everyday needs. One great thing is that they are never busy. It is easy to get in and out quickly. Main reasons that I could see for the lack of crowds compared to other hardware superstores is the low turnout of contractors and the higher prices (discussed further down). Service 3 stars: I have always found this aspect of Ace Hardware hard to rate. Sometimes you walk in and there are smiling faces everywhere, greeting you and asking you if you need any help. Other times you will not find anyone to assist you and keep wandering the aisles. Overall service is better than Home Depot or Lowes but it could also be much better! Merchandise 3.5 stars: Again not as elaborate as Home Depot or Lowes, but good enough for a neighborhood hardware superstore when you need something quick. Convenience 4.5 stars: For me, they are the closest hardware superstore, about a mile away. Next closest are Lowes in Northridge (4.5 miles) and Home Depot in Canoga Park (7.5 miles). Not having to fight traffic, compete for parking spots, parking next to huge work trucks and getting dinged by them or the lumber carts, and not paying extra for gas is worth it, especially when I need something in a jiffy. Prices 2 stars: Generally much higher than Home Depot or Lowes. In one instance, a part that was $10.99 at Lowes, Home Depot AND Amazon, was $13.99 at Ace. This is 27% higher! Now every price may not be this much higher but as a general rule always expect to pay more for the convenience. The Bottom Line 4 stars: Convenience and lack of crowds wins it for me!

I always come to this Lowe's because it's convenient. However, I never really get exceptional…read moreservice here. They just tell you where to go and look on your own. This is why I had to do a return because I really didn't have enough help and the item the person told me to get was too big. They do have a huge selection with quality, but they are very expensive in my opinion. I do like how they run the return line because it goes quick. Just note that you do need your receipt though!! It's plenty of parking here!

Large self park parking lot located on the corner of Corbin and Nordhoff St…read more This location has easy to find items since everything is located at its designed areas. The staff is helpful and friendly. I was just looking for an extension cord and found it. Overall, I will come back to this location.

Frank Sanchez did an awesome job coaching us thru or screen door selection and installation tipsread more

Service is atrocious at this store! I saw a patio table that I am interested in buying earlier…read moretoday while in the area. There is a similar table on Amazon, but I prefer to buy locally when I can, so I phoned the store to speak with an associate to see if the table was in stock and whether I could pick it up this afternoon. 40 minutes on the phone later, bouncing between automated and very unhelpful robots and equally unhelpful store associates, I'm giving up. Amazon it is. If stores like Lowe's hope to compete and survive then they need to distinguish themselves with superior customer service. However their associates don't seem to care one bit, even when a customer is asking to spend money at their store. Sad and embarrassing for them.

Mongo like tools. Mongo like tools a lot. And Mongo like good prices. And this place has good tools…read morefor good prices. Mongo no see a harbor...Mongo no see a freight...Mongo only see tools. Many, many, MANY tools for Mongo! Yay! Mongo like tools because Mongo has opposable thumbs. So Mongo wrote "Opposable Thumb Song" when he shop in Harbor Freight today: Opposable thumb Opposable thumb Mongo like his opposable thumbs There's one on his left hand And one on his right Mongo loves His opposable thumbs! Opposable thumb Opposable thumb Mongo not stupid Mongo not dumb Tools are fun With opposable thumbs!

I am looking for a pump, and clicked on an ad for Harbor Freight's a Drummond 3/4 HP Submersible…read moreUtility Pump, Stainless Steel Construction, 4400 GPH-so I called the store and got an absolute run around for 15 minutes. First person who I spoke with told me the item was not in stock and when I asked her if any other stores had it in stock she immediately said no, it only shows one available. I asked her where that one was and she said "what do you mean?"....I said-you told me that it shows there is one available-I want to buy it, where is it? She said oh you can't buy it, it is a display. Ok.... So I then ask her how long it would take to get one if I order it? her reply was "What do you mean" Me - I am not sure how to rephrase that-your item is out of stock, I want to order one. She told me that they do not take orders... So I ask-so your company is advertising a product that is not in stock in your store, or any other store and I cannot order it-she said yes. So I asked to speam with a supervisor-perhaps that person can help me figure out how to purchase the item they are advertising. After 5 minutes on hold, another person comes on line, and after going through all the same information, he also tells me there are "not any available within at least a 100 mile radius", I ask if he can perhaps suggest a comparable pump? While still on the phone with him, I go back to the website hoping he will offer a suggestion, and the link for the pump I called about shows that it is in stock 5 miles away and ask him why it is showing they have them if there aren't any in a "100 mile radius" he says "let me check....uhhh oh...yes they show that there are 3 in stock". Are you kidding me?? So apparently BOTH of these people were too lazy to actually check and see if there any in stock anywhere else? They need to do some serious customer service training here-these associates do NOT care about customers or sales.

Went in just wanting to buy some wire but ended up buying our whole supplies needed to upgrade an…read moreelectrical panel because Jon was so helpful! He was so helpful in getting all the supplies we needed and helped us consider parts we would need that we didnt think of. Will definitely be coming back if we need anymore electrical supplies. Thank you Jon for being so helpful!!

I spoke with David Suruy by telephone and found him to be knowledgeable and professional. Upon…read morearriving the next day to purchase the supplies, everything was prepared as discussed. David and the staff at Main Electric made the process efficient and comfortable. Thank you for the outstanding service.

Caroline helped me with my pickup order even when she could've made me wait 2 hours to pick up my…read moreorder. She went to the back herself to find the items to bring it up to me so I would not have to wait. Would definitely come back here again.

Ricky was fantastic with helping us with the Christmas tree and loading on to the car. he was quick…read moreand efficient and very hard-working. We really appreciate him!!

Very poor website I tried to order just a catalog and the account opening process was NOT user…read morefriendly. So there full i will never be ordering from ANY GRAINGER. You all need to change this put Customers first

I've never come to a parts store with employees that work this slowly. If you are in any kind of…read morerush, or expect to do anything quickly, avoid this place at all costs.

In some ways it's kind of a blend of a nursery & general store in addition to being a hardware…read morestore. They are extraordinarily well stocked. I even picked up birthday cards here. I love that they're a catch all! At check out I found dog treats, cbd, cards, soaps, etc. lots and lots of variety! I bought some of the most gorgeous coordinating large pots a few years back. They were so different, geometric. When we've come they've always had helpful staff. Their paint mixing guy is knowledgeable. Their staff in the garden section is as well. It's a very convenient store right off Ventura. And the size makes it much more navigable than Home Depot!

The best hardware store in the area, hands down. In an era of "big box" stores a gem like…read moreFranklin's is an oasis. Sometimes I'll go to one of the more "convenient" home improvement chains, but 80% of the time after looking through aisles and aisles of cookie-cutter boxes of hardware designed for contractors I will come up empty handed and head over to Franklin's wondering why I didn't just start here. I have always, ALWAYS, found the hardware I need, no matter how obscure the screw, nut, or fitting, at Franklin. Tiny brass screws to fix an antique clock? They'll have it. "Euro" style screws that came with your cheap Ikea cabinet? They'll have it. A bushing for a kitchen appliance that is an odd size... they will have it. Additionally the folks who work here are super friendly and helpful! Another reason why anyone looking for anything a hardware store carries should start here. There is a small parking lot in the back, and metered parking on the street. They are an "Ace" hardware franchise so if you need to pick up an order from the Ace website this is a location that you can select (I've done this several times). They also do re-screening, and knife sharpening. It's truly one of the last remaining neighborhood hardware stores and I can't recommend it highly enough.

ive been looking for a cone washer for weeks they spent time reserching and found the right part…read moreand the price was great service above and beyond expectations

This place continues to provide great service to me every time I go into the store. Staff is…read moreextremely friendly and knowledgeable. They are very well stocked with a little bit of everything for the homeowner or contractor. Prices are very good compared to all the other hardware stores. I will be coming back to shop here when I am in need of more things for my home projects.

My Dad and I went to this location recently for the first time and I wanted to comment on how nice…read moreand helpful the staff is. Chuck was really attentive and very kind. He provided all of the details to our questions and also provided extra information that we didn't event think of. We could tell that he genuinely cared to help us and make sure that we got everything we needed. Raul was also helpful. We spoke with Nery to share our positive experience and he was pleasant to speak with. It seems like the leadership team really values their employees. Based on this experience, I would definitely come back to this location!

I called Hirsch for my first time 2/24 and got pricing on a pipe end cap 4 each......when I tried…read moreto order it they raised the price $100 for each items and said they made a mistake but would not honor there pricing -- this is after I had re-sold it to a US Military customer. When I called and spoke with the manager he was a total jerk and tried to blame me and say "why should we take a loss" .....I told him because you made a mistake........I will NEVER use these JERKS