Excellent service, great people, clean hotel. Breakfast is standard continental breakfast but the…read moreservers are very sweet and accommodating. One day I was late to breakfast and they brought extra food. Decent gym. I didn't go in the pool but they had one.

Stopped in for one night on a road trip. This hotel is modern and very clean, almost looks new…read more Lobby is very pretty, and the staff were friendly at check-in. Stayed in a double queen room. The room was exceptionally clean, beds comfortable and the bathroom was spacious. The shower was stocked with nice, full-sized products. Room included microwave and fridge. Hotel had decent breakfast. The food staff were friendly and helpful. There were dairy and gluten free options as well. There were even hot breakfast options like eggs, sausage and bacon. Lots of nicer brand-name options as well. Hotel is in a safe area, parking lot was secure at night. A great spot for a road trip layover if you want something clean, safe, and affordable. Sonya at the front desk is very nice!

This hotel had a nice room and convenient location, but the staff was so unfriendly and almost…read morehostile I was glad to get out of there. Not sure what their problem was but we'll choose somewhere else to stay next time. There are more than enough similarly priced options in the area where I'm sure customers are valued.

This is a very bad hotel. It's filthy and does not deserve your business. The employees are rude,…read morebadgering and unconcerned for your safety, health or cleanliness. The room carpet was crunchy, the bed shamed smelled like old gum socks, the furniture was covered in dust the bathroom was filled with stains and the Peking pot was littered with drinks passed out all I've ether place. I told the piece is crap that runs this place about my concerns and he yelled at me for being it up and demanded $15. I hope he has to stay at this hell hole for the rest of his life.

This is my second time staying here when visiting family and will be my last. If you plan on…read morestaying here, you have two options, either ask for a room with no neighbors or bring ear plugs. The sound barrier between the walls is non-existent. I might as well have been in the room with my neighbors. Each visit I heard every noise that my neighbors made from snoring, flushing the toilet, closing doors, dancing, singing etc. This last night I was up until 3 am due to my neighbors and back up at 8am due to them again. I really like this hotel as it's clean and the staff are friendly; however, I cannot stay hear again due to the thin walls.

Traveling through with a dog. Booked online and They were helpful. Easy access. Nice breakfast.read more

DO NOT COME HERE My…read morewife and I got in around 12:30am. My mom was staying at the same hotel in her own room, and she reserved a room for my wife and I as well. The person behind the desk said that the only room that my Mom reserved was the was that she was in. We had to call a Hilton rep to get a reservation number to bring down to the front desk person, which helped her find the second room. Once we got in the room, we were pretty grossed out. The sink was dirty, the bed sheet had pilling on it and a stain on the side showing that the sheets weren't even changed, and more as shown in the pictures. They have you sign a paper stating that you won't have any parties, but even at 1:00am in the morning we heard tons of people talking loudly in their rooms and walking up and down the halls from within our room. You couldn't pay us to stay here again.

This hotel appears on the surface to be fine, but the staff definitely let it down…read more The general manager in duty upon check-in literally stopped paying attention to the person checkin in in front of me, to watch basketball on the TV. Now he did not turn back to her until the play was finished. He was a pleasant guy but after a long day of travel, you just want to get to your room. The room was not as clean as it should be. Looks like the room is cleaned after each guest but deep cleaning is omitted. My shower had dark mound like stains under the shelves where water drops regularly. Muck along the edges of the walls and fingernail clippings on the floor in the bathroom. The body wash dispenser had nothing in it and there was no conditioner for those of us who need conditioner. A sign saying that the hotel was out of body wash would have helped me yo understand I needed to take soap into the shower with me. Breakfast was the same. There was a lady behind the breakfast counter, but not paying full attention to the guest experience. The coffee was empty and glasses for juice were so far back on the top shelf only someone over 6 foot could reach them. Both of these things were things that moving from behind the counter would have revealed. There was absolutely no fruit out for guests either. I'm deadly allergic to red meat and dairy products, so fruit is my go to item. Walmart not far away has lots of fruit in their shelves, so there is no National shortage. I called for a late check out and was only given 1/2 hour, with out being given a chance to explain my issue. As I said the staff on the surface are nice, but truly don't understand the customers experience.

Decent enough hotel that is convenient enough to restaurants and shopping. There is also a Kroger…read moresupermarket close enough to the hotel. The staff was friendly enough and overall it was a decent enough experience.

Upon checking in, I was assigned a room that was clearly not ready for a guest. The room was dirty…read moreand the bathroom lacked basic necessities, including toilet paper and soap. I immediately brought this to the attention of the front desk and was advised that no other rooms were available. The following morning, before leaving for work, I again reminded the front desk staff that my room needed to be properly cleaned. Due to the condition of the bathroom, I did not shower that morning as it was filthy and unsanitary. When I returned to the hotel after work, I was extremely disappointed to find hair in the shower that did not belong to me, indicating the room had still not been properly cleaned. Once again, I was told that there was no staff available and that the hotel was sold out. At this point, the situation had gone well beyond an inconvenience. A clean and sanitary room is a basic expectation, and unfortunately, that standard was not met at any point during my stay. I do have photos as well should you need them. Given these circumstances, I believe it is reasonable to request a full refund for my one-night stay. I hope this matter can be resolved promptly and professionally.

Ok, our stay at the hotel was on our trip home. The facilities were clean and the parking lot was…read morecleared after the city got 10" of snow. First off as a warning-no quick bites to eat. All the restaurants were closed (as of 1pm, we later found out--due to a water/frozen pipes issue.) Town of Germantown ordered them to close-every restaurant--except for Waffle House!! Where we chose to get take out food & eat it back at our hotel room. If you are coming off I-40 and are just wanting a place to stay, you can purchase a microwave meal in the hotel lobby & eat it here. There are microwave ovens and mini-refrigerators in the hotel rooms. There is a limited amount of microwave food available in the lobby. The city was under a boil water notice due to a brutal winter ice & snowstorm. After an easy & quick check-in at the front desk, our clerk brought us up, two bottled waters to the room. Very friendly & efficient staff. Lobby provided hot coffee in the morning. They provided "Grab & Go" breakfast bags from 7am-9am on the weekends. Typically contained: a granola bar, a Pop Tart/ Pillsbury Bagel treat, a bottle of water, & fresh fruit, usually an apple or orange. All the basics in one convenient take away bag. COVID mitigation's fully in place. Including plenty of hand sanitizer stations. The room was spotless, pillows comfortable and the beds were great. Only slight negative was that the Heating/AC unit was a tad noisy. But it acted like white noise to me, so all in all, a pretty comfortable stay. Sure did the "trick" for my wife & I. Great front desk clerk, comfortable beds, good sized television, warm shower, great location, equal an easy five stars!

Room stank of smoke, bedbugs, mold in the bathroom, unsanitary in that sink is located outside the…read morebathroom, unsanitary breakfast buffet area which did not have an attendant, sticky coffee stains on elevator floor, extremely loud heating/cooling wall unit, uncomfortable beds, front desk receptionist Haley was unfriendly/rude. I would never stay here again.

Front desk clerk with the glasses and ponytail was extremely rude because I needed to change my…read moreroom due to the air conditioning not working. Attitude was nasty and the Navy should hire someone else that appreciates their job. All other staff were polite and very helpful. Ok stay but I would recommend getting a hotel off base if you can.

While passing through we decided to stay at the Navy Gateway Inn (it's old barracks converted)…read morerather Navy Lodge based on the reviews. It's easy getting here just passed the main gate to first crosswalk and it's on left, first building. Has plenty of parking and for those pulling a cargo/utility trailer etc. The main lobby area is nice and updated, check-in was quick and lady was extremely friendly. It has elevators as well, vending area and patio area outside in between the buildings and apparently a Samual Adams pub, hot continental breakfast in the mornings...Sundays Grab & Go, fruits, Jimmy Dean egg & sausage biscuits or ham and drinks. The beds are comfy, pillows fluffy, has dresser, tv with lots of channels, desk w/chair, shower was clean and water stayed hot, towels are thick. The AC unit could use some cleaning as it was loud kicking on but overall a pleasant stay

Please never stay at this hotel. I've traveled all over the world and this is my far the second…read moreworse hotel I've stayed in. Wasted $500 for two nights in this dump. Absolutely disgusting.

As I went to write this, I noticed that I am not the only person who has had this issue... they do…read moreNOT CLEAN the PET DANDER from rooms... Then on top of it, they are unhelpful in resolving this. WHY is the entire hotel "pet friendly" (and as such all the rooms have pet dander)??? I totally understand wanting to accommodate people who travel with pets, but to have this happen in EVERY room is crazy. I had a horrible experience where I couldn't sleep (due to difficulty breathing from severe pet allergies) and couldn't leave because my kids were sleeping soundly. I tried to get a refund and was told to contact the manager. I left him a voicemail and never heard back. I am currently waiting to get this fixed by Hilton.com people. STAY AWAY IF YOU HAVE ANY PET ALLERGIES... apparently the beds are full of cat and/or dog dander and the staff won't do anything to help you out.

Rate was 70 something. Room would be worth it if that price was reduced by 20 or 30 dollars. Wifi…read morewas surprisingly good though.

AWFUL! STAY AWAY! Needed a place to stay for one night. Our…read morefirst room had cig burns and moths everywhere! We were transferred to a different room and the toilet was broken and the floors were greasy. Cracks and holes in the walls everywhere. The mattress was as a rock, honestly could have slept better on the floor. Couldn't even sleep under the covers for fear of bed bugs. One of the worst nights of sleep I've had. Not to mention the amount of trash! The place reeked like the county dump. A bunch of sketchy people were wandering around and I felt very uncomfortable. The lobby was even missing an entire window. I have never left a hotel so fast. Got up at 6:30am and left ASAP. Just threw on clothes and got the heck outta there. This place needs to get shut down.

No a great experience. Room service never showed up the second day. I had to report a broken tv…read moretwice before maintenance came to fix it. I found a huge roach on the floor when I first walked in the room. When housekeeping did finally come to clean the room, they didn't bother to clean the bathroom, and the sheets looked they just threw everything on the bed and called it good. I guess Hampton just doesn't need my business anymore. I won't darken their doorstep again.

Horrible service. Disrespectful employees. Dirty rooms. A bug in the orange juice and pools.read more