What an amazing stay!! Called ahead to let them know we were…read moregoing to be late coming in and the gentleman who helped us was great. Even requested a high level room to be a bit quieter which was on point. Hotel was clean and very well kept. Room was clean although I would recommend bed protected mattress There were a few stains on sofa sleeper cushions but we took off. Sleeper sofa my daughter said was ok which she is 16 but making the bed there were some stains on bottom side. Breakfast was outstanding and the sweet elderly lady was so nice. Never used the amenities. But we for sure would stay again!!! Thank you for making a great pit stop!!

Travel to visit family in Memphis and stayed 4 nights. Property was well maintained and clean and…read morestaff was both helpful and courteous. Property was pretty full the whole weekend and everything went well. There is also a bar!

Rate was 70 something. Room would be worth it if that price was reduced by 20 or 30 dollars. Wifi…read morewas surprisingly good though.

AWFUL! STAY AWAY! Needed a place to stay for one night. Our…read morefirst room had cig burns and moths everywhere! We were transferred to a different room and the toilet was broken and the floors were greasy. Cracks and holes in the walls everywhere. The mattress was as a rock, honestly could have slept better on the floor. Couldn't even sleep under the covers for fear of bed bugs. One of the worst nights of sleep I've had. Not to mention the amount of trash! The place reeked like the county dump. A bunch of sketchy people were wandering around and I felt very uncomfortable. The lobby was even missing an entire window. I have never left a hotel so fast. Got up at 6:30am and left ASAP. Just threw on clothes and got the heck outta there. This place needs to get shut down.

I stopped here overnight, and other that a $50 deposit (in case room is trashed or smoked in), this…read moreplace is more than I expected! The front desk made every effort to accommodate my needs. Rooms are clean and comfortable. I felt safe. The breakfast includes eggs, waffles, breads, juices, coffee and yogurts. I enjoyed the people on staff so much, I came back on my way home. Great spot to rest up!

staff was very nice. The shower had plenty of hot water. The breakfast good, sausage, scrambled…read moreeggs, waffles, oatmeal, biscuits & gravy, but no nondairy creamer for coffee. my room, i heard a dog (or two barking), so they allow pets. My room, odd number - second floor faced the street, i could hear the traffic passing enough for me to check to see if a window was open, they dont open lol. i turned on the HVAC fan on high for background noise

Arrival: arrive by car on a very slow Saturday evening. Greeted by friendly front desk clerk named…read moreKelli. Very prompt check in and very good service at check in. Room: room 314 was spacious with a sofa, king bed, desk, wet bar, a nice sized mini refrigerator.... Overall the room was stained and worn. Sofa was stained. Walls were stained. Tub had chips. But overall the room was OK. Bathroom: tub shower combo is showing some edge but overall clean. Bed: mediocre king size bed. Overall sleep quality: much better than average. The hotel had low occupancy and was very quiet. No road noise although fairly close to the highway. Parking: ample parking Internet: upgraded to the high speed internet. According to NPERF.com test, 41 Mb/sec down, 43 Mb/sec up. Good for working remotely and streaming. Tips: decent Mexican restaurant within walking distance across the street called cocina Mexicana. Huge portions!

Insaneee amounts of mold. Most things are broken. Cleaning service doesn't come around often at…read moreall. I would spend 40-50$ a night her max. Motel vibes. Go to the La Quinta down the street or something. It feels luxury compared to here and that's saying something considering it ain't all that. Grimy and some rooms have had bed bugs. The female staff are sweet and caring but the male staff don't seem to care at all. And I've had to get my key card fixed 7 times in 3 days

This is a very clean and well-located hotel. Rooms are nice and spacious, and there is night time…read moresecurity in the parking lot. The breakfast is simple but has a couple of choices. I had a hard time finding a decent place to stay off of 40 in this area - this property and location is great.

This is my second time staying here when visiting family and will be my last. If you plan on…read morestaying here, you have two options, either ask for a room with no neighbors or bring ear plugs. The sound barrier between the walls is non-existent. I might as well have been in the room with my neighbors. Each visit I heard every noise that my neighbors made from snoring, flushing the toilet, closing doors, dancing, singing etc. This last night I was up until 3 am due to my neighbors and back up at 8am due to them again. I really like this hotel as it's clean and the staff are friendly; however, I cannot stay hear again due to the thin walls.

The staff at the Best Western Plus galleria is amazing. So kind and patient. When we got to our…read moreroom it was hot and I didn't like the view. And when I say view, I'm talking about the crack between the window unit and the wall which opened directly to the outside. The room was hot and smelled like urine. There was a ugly stain on one of the chairs. I hoped that if I stuffed a wash cloth in that crack and went out for a while when I came back it would be cool. No -so I went down to the desk and told him that was unacceptable and they put me in a room that was nice and cold and nice and clean. So avoid room 319 and ask for room 206. Did I mention the staff was very very nice? Oh! And the reception area was lovely.

Room stank of smoke, bedbugs, mold in the bathroom, unsanitary in that sink is located outside the…read morebathroom, unsanitary breakfast buffet area which did not have an attendant, sticky coffee stains on elevator floor, extremely loud heating/cooling wall unit, uncomfortable beds, front desk receptionist Haley was unfriendly/rude. I would never stay here again.

Very basic hotel. Reasonably priced with clean beds and hot shower. Some housekeeping issues but…read morenothing too daunting. Breakfast was minimal- cereal, mini doughnuts, muffins and coffee. It served its purpose- got us off the road and dry.

We stayed at this hotel this weekend as soon as we stepped in the hallway this awful musty stinky…read moresmell and bug traps at doorway entering hallway as soon as we entered our room it smelled stinky and musty and moldy the carpet didn't look clean stains in the carpet there was red and brown spots on walls even in bathroom there was dead bugs in the bathroom the bathroom door wouldn't shut the keep opening up every time you used the bathroom it stinked worse in there walls were scuffed up bad halfway hole covered by putting table in front of it won't be using this hotel again or recommend this hotel to anyone

Pulled in at 9PM and no reservations. Front desk was super friendly and fast. They reviewed the…read moredifferent ways we could book the room and helped us to find the one that would save us the most money. Turns out my rewards drive a better rate than mom's AARP. The rooms were clean, comfortable, and well appointed. At breakfast, our waitress had great energy, which is exactly what we needed to start our day. The food was cooked to order. Everything for my entire family was made with perfect flavor, color, and temperature. No hours old eggs under a heat lamp here. We are traveling from Houston to Columbus to see our son for a few days, and this was the half way point. We will be targeting this destination for our return trip next week.

We stayed Friday to Monday and they never cleaned our room once. We called ahead and asked if we…read morecould check in early and they said, "Yes, be here at 2:30". When we got there our room was not ready and we had to wait until 4 to get it. When our room was not cleaned we asked why and they said they were under staffed and didn't clean any of the "stay over" rooms. And, was not even apologetic about it. Did not care at all. I will not stay here again. There was no bathroom floor mat in the room and only two towels. I called for more and they said there weren't any because the hotel was full from a conference. It was not a good stay.

Hello! Hello!! How can this Homewood Suites have 3 stars??…read more#1 front desk, the ladies in front desk gave us such a warm welcome w/beautiful smiles. #2 the suite was fresh n clean. Amazing job Gurls! #3 breakfast was on point, great variety for all visitors. He (yes He) even had the lemon poppy seed cake warmed up! Tasted as if it just came out of the oven. Yum!!! The man in charge, made sure we had everything we needed. I asked for a tray, he said yes ma'am and he placed it on my table. Any questions anywhere they are happy to direct us. The manager was proud n happy to hear me compliment about how I felt. I couldn't help it. Now again I ask; 3 Stars?? What else do we need for any better than 5 stars? Keep in mind, they all took care of what's expected. To require more than this, I say just stay at home. We Definitely will return here! Remember; we're either passing through or staying a bit. Why not appreciate the kindness n fine work, rather than expect perfection n be crabby? We are not perfect why expect it from these great folks. Or anyone for that matter. My only regret? That I didn't ask for their names to give them personal credit. But they are all on the right track! What made me upset? Yes, there was one. That the 'guest' (man) seeing i was so close to the elevator closed the doors before I got there. Yup he did! I was able to see his evil smile as the door closed. His hands on his hips, so proud of himself. Shame on you! And you know who you are!!! You get 0 stars for kindness n compassion. Have a great day folks!! And don't forget to smile, be kind to everyone, it doesn't cost you a thing! The result you will get is: you make someone's day n it will give you a good feeling inside.

I booked my reservation through HotelTonight for the Homewood Suites and from start to finish my…read moreentire experience was less than "just ok". Ive been driving across country, so unfortunately my arrival was later than ideal (about 10:30PM). My navigation brought me to what was labeled as Homewood Suites on my phone, but the physical sign for the building was Poplar Inn. There is a "security buzzer" for guests to utilize after hours (10PM until 6AM). I buzzed the door and on the intercom a woman said "its open". Upon entering the lobby, I had asked the front desk if she knew where Homewood Suites was. She looked confused and unsure what I was asking. A few minutes of her typing on her keyboard (Im assuming she was trying to Google where Homewood was), I had asked if my name was in her system, since this was the specific address provided by HotelTonight. She found my name and looked as if she had a lightbulb moment. She hit me with an "oh yeah" then explained how the current conoany took over thr Homewood. I asked what time breakfast was, and she pointed to a closed sliding door and said they arent offering breakfast. Really disappointed with my check in process from waiting till the end of our conversation to explain the company change and the breakfast thing... I picked this hotel for the suite rooms and the breakfast so I can "grab and go" the next morning to head out of my next stretch of driving. I was provided my room keys and given a map to show where my room was. I was in room 318. Plenty of parking infront of my building and the hallways were inside (not exposed to the weather) which was really nice, and had a functioning elevator, also nice so I didnt have to lug my stuff up 3 flights of stairs. When I got to my room (now about 11PM) I saw the Homewood Suites bird logo thing above the room number, but it was spray painted over. Just a little irritating this was literally the Homewood Suites I had booked but the front desk pretended to not know what I was talking about. Anyways... I got into my room with some of my food. Wanted to "eat in" cause Ive had enough of eating on the road. I searched the drawers for the silverware in the kitchen along with plates and cups. The cabinets and drawers were bare. I opened the dishwasher and found an entire load of dishes. Maybe the housecleaning team ran the washer but didnt put them away? Fine, as long as they were clean! I pulled a cup out and it was visibly dirty. I tried to search the cabinets again and under the sink in hopes there was just a sponge so I can clean the dishes myself so I can cook dinner, and there was nothing. I was exhausted and decided to give up, and just get ready for bed. I put my stuff down in the bedroom (bedroom is separated from the living room with two doors). The bed was comfortable and pillows were so soft! Probably the only saving grace this entire experience because the bathroom was TERRIBLE! There was legit blood smeared on the door, the bathroom tub looked like there was mold. Bathroom was disgusting to say the least. I quickly went to bed because I had just been driving for 10 hours, and had an early morning the next day. When I woke up, I packed my stuff and headed to the front desk. This was now after 6AM, when the security buzzer should be disabled. Both doors were locked, my key card wouldnt work (there is a slot to use your room key to open the door - for hotel guests only), and nobody answered my buzzer (I hit the button maybe 4 times?). I wanted to speak with someone regarding the filthy status my room was given to me, but didnt have the opportunity. I would stay away from this property. Homewood Suites/Poplar Inn/Whatever its new name is, stay away. The rooms are disgusting and customer service is nonexistent. Im SOL because I booked through a 3rd Party

*6 month late post*…read more Overall an all right, down the middle 3-3.5 star experience. Typically I check in the day before on the app and generally get access to my room around 1 p.m. I was able to check in and select my room, however, it wasnt ready upon arrival. I had arrived at 2 p.m. and my digital key wasn't ready. The front desk checked and my pre selected room wasn't ready. I was offered another room but decided to wait. I left and returned just after 3pm. I ended up waiting in the Lobby until just after 4 p.m. before getting my room. I was in the room maybe 10 min and the Front Desk called to confirm if everything was satisfactory. It was. I noticed that most of the time there was no one at the front desk, they had run out of bottle waters that they gave out to guests, perhaps it was just me but the lobby coffee tasted off - not good at all. I resorted to the nearby Starbucks. The self serve breakfasts seems to be subpar even for a continental style menu. The Fitness area was not stocked with towels but a few times I was able to get towels from the front desk. They seemed to have an issue with being understaffed. That said, whenever I did interact with some one they were all cordial, friendly and helpful. At check in, the did manage to have the "treat bags" ready for Hilton Honors members, which was nice. Perhaps, things were better on the adjoining hotel's side, however, I didn't spend any time over there so I don't know. There is on-site laundry available in both hotels. The location seems pretty good. It's not far from the highway, shopping, grocery stores (e.g. Whole Foods, Kroger), restaurants and gas stations. The area was fairly quiet during my time there. The amount of parking seemed reasonable - only a few Diamond Member spaces on the side that I frequented. I believe there was also a parking garage, however, I didn't use it so I don't know if it is free to use. I guess it wasn't bad. Whether I'd stay here again would depend on why I was in the area

Started the first morning with nothing but a few coffee cups that looked like they were seconds and…read moreno lids at the coffee station. One the second evening I decided to grab a bite from the lobby restaurant. Sign said seat yourself which I did and waited....and waited and waited. The waitress was too busy shoving beers to the guys at the bar to even bother. Left and went to a local place to get some food. As a Hilton Diamond member, I will be marking this one off my list. To be honest seems like I am marking more and more Hilton's off my list the more I travel.