Working with Blake Kercher and Rejuvenate Flooring has been a complete nightmare.
We found Blake through his great reviews online and felt that he was best equipped to do a marbled epoxy floor after meeting him and seeing sample photos of work he has previously done.
Despite showing Blake photos of the floors we would like and him agreeing to be able to do the work, we ran into the following issues:
- The floor looked NOTHING like what we discussed. It turned out that Blake does not know how to do marbled epoxy floors.
- Accused us of not wanting to pay him after pointing out that the floor never cured and that shoes, socks, and furniture were getting stuck to it
- Constantly unresponsive to phone calls and text messages before and during the work
- Delayed in sending contract and was NEVER on time to meet or do any of the work
- Kept our house keys overnight and never returned our permanent parking pass which made us extremely uncomfortable and requires us to now change the locks
- Complained about other customers not paying him and affecting his ability to do work in our unit
- Harassed us via repeated text messages for payment before the floors were complete during the weekend. Blake previously refused to work or respond to us on the weekend because it was "family time", however he expected us to respond back to him on a weekend.
After showing Blake the errors in his work, he became irate and aggressive in our home. In addition, he...
- Became verbally abusive
- Left belongings in Uhaul truck (that he initially crashed) and had us move it back in on our own
- Continuously complained about being out of money since other customers have not paid him
- Yelled and became irate when we showed errors in the work, including fish eyes, dirt in the epoxy, tacky spots that would never dry, etc.
- Refusal to finish the terms of his contract or speak to us in a common place regarding next steps
- Refusal to pay for $200 decor and refrigerator broken during moving furniture to re-do floor
- Refusal to re-paint baseboards that he splashed epoxy on
- Refusal to continue paying for a hotel since furniture cannot be moved back into the unit by telling me that "i'm on my own"
- Backed Uhaul against fence requiring me to squeeze my furniture and household appliances through limited space and move on my own
In the end, Blake has refused to communicate with us or complete the terms of the contract. He is still accusing us of non-payment, however we have paid everything outlined in the contract. I have notified the appropriate authorities of his unprofessional actions and have informed our building manager to prohibit him from doing work in the building. read more