Key Features: Nice clothes, suits of armour on the wall…read more
O.K. So that's the good thing - the clothing is great. It is. There is nothing wrong with it. When you walk in, you'll probably feel comfortable. There are suits of armour on the wall. It's fantastic.
I'm not one for hip, and with it, clothing stores - but, I tell you, I kind of wanted to after walking into this location. Although, I'm not sure I'll ever understand the allure of a $60.00 trucker hat.
Now, that's where the good ends. My story may not be typical. It hinges on two factors - I'm a big guy, and I don't like being lied to. If you're there to just pick something up off the shelves, then - by all means - get your gear, buy it, and love it.
My tale begins as my friend's wedding approached. I was to be one of his Groom's men. I needed a vest. A lovely vest that can only be purchased at GotStyle. I didn't even mind the $150.00 price tag, because it was a beautiful vest. There was nothing not to love about it.
My friend had left our sizes with the good people of GotStyle, and I called ahead, and said I'd be coming to check it out. The wedding was 4 weeks away.
I took the bus down to the store, and when I got in, I told the girl I'd e-mailed that I was here for the vest. She smiled, nodded, and then kept me waiting 10 minutes while she chatted it up with some guy at the front who, apparently, shops there often. They talked about their clothing addictions. I appreciate that. You need to strive off of return customers when you sell $120.00 t-shirts. But, as a new - potential - customer, this was not ideal.
As for the ten minutes - that's accurate. I time stamped the event. It was probably more like 11:37 but who's counting?
The vest comes. Unfortunately it doesn't fit me. It's too small, by an inch. This is not ideal. A vest needs to be done up - especially for $150.00. I cried inside a little, but she said - "Don't worry! We can get a bigger one!" I was elated! I went home, and thought nothing of it.
One week passes. I e-mail, wondering about the vest. Nothing.
Two weeks pass. (The wedding is now 2 weeks away.)
I am told that there is nothing they can do. They can not get a vest that will fit me.
Now let me tell you something about tailors - tailors can make vests. Tailors can get them done, in a similar style. In fact I was quoted that I could get the same vest, cheaper, if I needed it by... TWO DAYS AFTER THE WEDDING.
This was not ideal. The next week and a half of my life was spent in a frantic hell trying to find a matching vest, that I could wear, to not stand out. I tried 8 places, 2 countries, and discovered all number of places in Toronto.
Had GotStyle been up front on the day I went in, none of this would have been an issue. I would have got a vest made from a different place, but they strung me along for 2 weeks saying it would be no problem, until the finally left me in a terrible place. And they knew when the wedding would be.
Long story shorter, I ended up getting a similar (too small) vest at another store. The rain was pouring that day. I remember it well, as it was near the end of the vest-adventure. Three days to the wedding. The groom found some fabric that matched the vest. Two days to the wedding. The night before - THE NIGHT BEFORE the wedding, my girlfriend's mom was able to tear the vest apart, that was too small, sew in the fabric, and create a passable copy.
It was a good adventure, when it finally ended in success - but it was terrible, stressful, and awful up until that moment.
And all of it could have been avoided if I wasn't lied to by the staff at GotStyle.
So - you make your own decisions. Maybe you fit, "off the rack," clothes, and have the money. If so - head there. If customer service is an issue for you? Maybe this isn't the place.
This is just my story. It seems other people love it. And - remember - I, too, really wanted to love this place, as well.
