Our experience at Keller & George was exactly what every customer service experience should be. We…read morejust happened to be out for a walk with our pups in the area and decided to stop in. At first, my husband stood outside with the dogs while I browsed. Everyone greeted me upon entry and Linda came over to see if she could assist. I explained what I was looking for and she showed me some items in the store. We talked about pros and cons of a few options, then Linda presented an alternative, which she showed me online since it was at one of their other stores. I immediately loved the alternative, so I was going to go out and hold the dogs so my husband could look. Linda had us bring our pups in so both of us could look and talk. Folks in the store were very welcoming to the dogs and even keep dog treats on hand. But anyway, my husband liked Linda's suggestion as well. We went with the idea and she assured us that the jeweler would make everything fit perfectly. In essence, we had a three stone setting put onto a different band so that the ring would set flush against my wedding band. Richard did a fantastic job. I absolutely love my three stone ring. It turned out better than I could have imagined. It was also completed as promised, within a week. I couldn't be happier. Overall, it was the perfect experience. If you are in the market for jewelry or in need of a jewelry repair, you should visit Keller & George. Thanks again, Linda and Richard.

Update: After posting my review, the store manager called to offer a re-repair of my engagement…read morering. However, I have already had the repairs done elsewhere (as stated in my review) due to valid concerns over work quality. During the call, it was made clear that because the mistakes were fixed elsewhere, they would not be taking any further steps to make the situation right. This was a problem they created as what should have been a straightforward repair turned into significant damage that forced me to take matters into my own hands and seek repairs with another jeweler. While I appreciated the follow-up, it is clear that the situation will not be made right. Original review: I'm extremely disappointed in my recent experience with Schwarzschild Keller & George Jewelers. I brought in my engagement ring on June 20 for what should have been a simple and routine prong re-tipping, quoted at $100. When I finally picked it up on July 11 (after delays), the ring looked nothing like the one I had entrusted to them: the prongs were uneven, the center stone was crooked, there were visible solder marks, and the craftsmanship was shockingly poor. I was told the work would be redone at no charge, but the damage to my ring and the quality of the first repair made me uncomfortable entrusting it to them again. A second jeweler has since confirmed that the entire head of the ring now needs to be rebuilt, at a cost of $375, damage that would not have occurred had the original work been done properly. I first contacted Keith directly on July 16 to try and resolve this, and then submitted a message via the "Contact Us" form on their website on July 21 (which states someone will respond within 48 hours). As of today, I have received no response at all. The lack of accountability and total silence from the store is unacceptable. I now have to spend nearly four times the original estimate to fix damage caused by their own poor workmanship. I would not recommend this jeweler based on my experience.

This young man knew just what he was doing and I trusted him completely to fix 2 broken watches. If…read moreever I need another watch repaired, I'll head right over to Charley's Watch & Clock repair. The price was reasonable and he moved fairly quickly. 5 Stars in my book.

Joon took a lot of time to try to find a new movement for my beloved 24 year old Seiko watch…read more Unfortunately, Seiko had discontinued the movement and did not have one that would fit. I wanted to pay him for all the time he spent communicating with Seiko but he would not accept any money from me. He has helped us in the past with a ship's bell clock that we love and I know he is a very honest man. I would trust him with your precious items.

I can't say enough about Chris and his staff. I originally got my fiancée's engagement ring here a…read moreyear ago and was stressed beyond belief about the entire process. The staff went out of their way to get to know my fiancée's taste and help me find the perfect ring for her. Better yet, I got the custom ring I ordered in less than two weeks! Fast forward a year and I receive a text message from Carol inviting us to come in to look for wedding rings. We both picked out wedding bands that following weekend and my fiancée ended up getting mine for half off! We are both very picky, so the fact that we were in and out (with a free engagement ring cleaning) in under an hour was impressive to say the least. COVID-19 caused them to close their locations before we picked up her ring. I was extremely worried about getting it with the impending stay-in-place order, but Chris (yes, the owner) actually went out of his way and met us at the closest store to hand deliver us her ring without hesitation! I highly recommend Christopher William Jewelers!!!

I have purchased several items from Christopher Williams at Weyers Cave location and have been very…read morepleased with the service. The first set of rings I bought I decided I didn't like after all and they were happy to let me trade them in for a whole different set. Recently I had them remove and re-attach all the charms on my bracelet which turned out great. For Christmas I received a new charm, when I went to have it attached, they did it within a few hours so when I returned it was completed. I also left my rings to be cleaned, I had other rings I hadn't purchased from Christopher Williams, but where I had them cleaned did a terrible job. I mentioned it to Tess, and she kindly took them and cleaned them for me. I appreciate the extra mile Tess does and the customer service I receive. Thank you.

All the reviews were correct! The people were great, chatty, funny & incredibly helpful. Beautiful…read morejewelry- antique, original, costume. They had it all in every price range. Also other small antiques. They buy coins , gold & silver . Their appraiser takes her time with each offering & then quotes a very fair price. I will absolutely be returning!

Walking into this shop is delightful in itself, as you enter you are immediately swept up by its…read morecharm and elegance. It was just minutes before closing and I was still given a gracious reception. I was a little embarrassed as I explained that I had brought a piece of costume jewelry that needed a repair in the chain, that it wasn't valuable except to me because a beloved friend had given it to me. The young woman that greeted me was reassuring and asked to see the necklace. She put it under her jeweler's light and magnifying glass and was able to repair it as I waited. If you have ever had a sentimental piece that you thought was ruined, and someone was able to repair it you will have an idea of the joy I felt when she handed the necklace back to me and I slipped it around my neck. This is what I know, from now on I will be stopping in at this lovely shop for any gifts I need. In this past year, I have made a personal commitment to avoid shopping online and instead I want to support local shop owners. They are the ones that invest in our community and I want to honor that. My reception and service that I experienced at "The Velvet Case" has increased my commitment to stop there first and I will be back often to celebrate birthdays, graduations, weddings, and new babies.

The employees were helpful, they set the time and date on my watch and re-calibrated it and replace…read morethe battery within 10 minutes very fast. No

From the owner: We provide on-site watch battery and band replacements. Come on in for free estimates on any watch…read moreservice or repair!

I wanted to give a shout-out to Paul Mazhar for his help in finding a special gift for my wife to…read morecommemorate the birth of our first child. Paul showed me Lenkersdorfer's wide selection of women's watches and helped me settle on a Cartier Panthère. My wife absolutely loves the watch. Paul was also there to help size it once I gave it to her, providing a great experience from start to finish. We have made purchases from Lenkersdorfer's in the past and look forward to continuing to mark life's milestones with them--and, hopefully, many more special purchases in the future. Thank you, Paul, for making such a meaningful purchase an easy and memorable experience! Dan C.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

The sales staff were very attentive , courteous and knowledgeable . They have a wide selection of…read morejewelry and gifts to meet various price points. I was there to have a clasp replaced on a bracelet and a safety catch added to another bracelet. Justin and David took care of fixing my bracelets. About a week later I went back to get this beautiful ring I liked and David helped me with that. The store is just the right size with something for everyone. Ronda , Nancy Justin and David were all incredibly friendly. I will definitely be going back to Crown for any of my jewelry needs! Stephanie

If you're in the market for watches, jewelry, or something truly unique and special, Crown Jewelers…read moreis the place to go. Located in historic Fredericksburg, this shop offers a great mix of quality pieces and a welcoming experience. Justin is personable, professional, and very knowledgeable nothing like the typical pushy salesperson. He takes the time to listen and makes thoughtful recommendations based on what you're actually looking for. The service is top-notch. While they are no longer an authorized Rolex dealer, they do carry Longines watches, along with a beautiful selection of estate jewelry. They regularly host estate jewelry events, which are definitely worth attending if you're looking for one-of-a-kind pieces rather than mass-produced items. I also love that they support local talent, they carry a great selection of jewelry from local designers. Everyone who works there is incredibly kind, and their gift-wrapping is excellent. Make a day of visiting Crown Jewelers and exploring other local businesses in historic Fredericksburg. Highly recommend!