We have been dealing with Regal for around twenty years now. They reset the diamond in my wife's…read moreengagement ring, resized my wedding ring, among other things. They are super competent and professional, also very pleasant and easy to deal with. Dave Campbell Afton, Va.

I recently had my beautiful ring worked on that was badly damaged by wear and tear. The staff is…read morelovely to do with. the cost estimate was provided and they came in exactly right when the ring was finished. Jeremy did an outstanding job rebuilding the ring. I have had bad experiences with both Rockys and Zales and did not receive the same product back that I had relinquished to them. I highly recommend Regal!

Upon discovering this store I fell in love with the collection of this jewelry shop. Wonderful…read moreowner and staff welcomed me and helped me look and find something to take home. Recommend to check out and find your one of a kind piece! Two thumbs up!

We were in need of a local full service on site Jewelry store in Staunton. Started to look and…read moremany of the other local stores closed or were part of a chain that did not listen to our needs. The first time I called the store I was impressed along with the first I visited the store in Staunton. Repairs are simple, very priced, timing today is long for no other available jewelry stores who do on site repairs. We were able to openly discuss the challenge and reach the best possible solution! Highly recommend Crown Jewelers

Mia and Josefine: I am thrilled with the work you did on our family "heirlooms". The girls'…read morenecklaces are beautiful - so happy with the way they turned out. I am so excited to wear my rings again - they fit! I have to admit that my wedding ring is my favorite; I had tears in my eyes when I saw that it looked like it did 50 years ago when my husband first put it on my finger! Thank you! Thank you! You are truly gifted. Hope 2026 is your best year yet. I am sure I can find some more work for you - so, we will be seeing you!

Amazing shop- went in to get our rings buffed and clean due to them being dull and Mia made them…read morelook brand new! Would definitely recommend 10 out of 10!

Talley Jewry is the best! Always professional, trustworthy, helpful and kind! Beautiful jewelry!read more

Great service and caring for their customer and their needs. Amber is and has been been…read moreprofessional, always friendly, and accommodating to answering any questions

I absolutely love that this punk cowgirl and western boutique has made its way to this side of the…read moreValley. The quality of the products and thought the owner (Janine) put into this super cute place is amazing!! She has an array of products including clothing, accessories, jewelry, houseware (drinking cups, and many more things. From the moment you walk in and see the boutique and speak with her, there's passion written all over this place!! She also has a website that you can visit and request stuff to be made - please include new order in subject line. The prices are beyond great for the quality of the material she uses and the fact she makes everything!! I will be a repeat customer for sure!! I felt like I made a friend, as soon as I walked in :) If you decide to visit there is plenty of parking directly in front of business.

Excellent service, large eclectic selection, great value and low prices!! I can do all my gift…read moreshopping here.

We just visited this past Saturday 5/31/25, and they had no power due to high winds, but they…read moredidn't shut down. Instead, they rolled with it and provided lanterns for a unique shopping experience. We have stopped in many times, but this was by far the most fun! Kudos for putting customers first! We had a blast!

If you are considering working with this business after the death of a loved one, please carefully…read moreconsider other options. I had a very difficult time with this business on a number of levels. I would never entrust them with anything again. Consider the amount of time you have to deal with your family home and the level of emotions you attach to family belongings. Don't make a quick decision if there is no need. Remember that businesses set up around death leverage your sentimentality. If a vendor is going to take ~half of what your possessions yield, you might be better off giving your items to family, donating to non-profits, or consigning. Do not believe anyone who pretends to be doing you a big favor; you're handing over valued possessions for far less than what they are worth; he wouldn't be doing the work if it didn't yield large profit. Look at the online history of different auctions the vendor has held. Really check out the details. Don't assume an estate sale person has a big reach amongst collectors; I actually ended up meeting a few people who purchased items from our estate sale and I was told that the people they routinely see at Gates sales are people who purchase for quick resale, including those who buy jewelry and sell it by the gram to "melters"; not collectors. They also told me that the home of a widowed woman who kept a nice home is a "dream" scenario for this business. We'd hope most things would go to people who would love them, and we definitely did not think that items would be removed from our home and sold without our permission. Toward the end of the auction timeline when not much had happened in the way of marketing or outreach from what I could tell, nor were the bids very high, I contacted Gates and he told me that only the last three hours of the online auction matter, so remember that. Protect yourself contractually, do not put up with a nebulous contract. Ask for exact start and end dates. Do not let the vendor know you are running out of time and would really like him to handle the job. Beyond the insulting percentage he will take from the proceeds, he might also add a staging fee late in the conversation. Have attorney review the contract prior to signing (obviously). Our sale dragged on and the owner and his employees had 3+ months access to our home. I was in on the West Coast and the neighbors and cameras kept me posted, Gates did not. I do not feel that the owner adhered to agreed upon start dates, and then we were stuck in the SIP situation. I did notice he got another gig during that time, so he prioritized that, but he should have let me know. Between the start of the agreement and the end date of the sale more than 3.5 months elapsed. I also feel that there was some disorganization on the part of the vendor; he listed the incorrect county for the online estate sale; probably causing some people not to bid. When Gates finally posted the items online he did not tell me; I found it via search. He had a number of items listed that I specifically asked him to exclude from the sale. My real estate agent and I also had several emails and texts go unanswered over the course of this time. When responding Gates was snide and rude, including sad attempts at condescending. He unnecessarily told me that one of the purchasers had thrown away some of my Mom's things when he brought the items home. When you've lost a parent you don't need that pettiness. Some items were inaccurately described; e.g, inaccurate artist name, some items were not added to the online auction. Crystal glasses were broken and he said "they were that way in the cabinet" which is highly unlikely given that everything was photographed for insurance purposes on the last day we were in the house and there were no broken glasses in our china cabinet. Other negatives: they allowed our verizon equipment to be taken by the person who purchased the tv. Gates brought in a number of broken down furniture items into our home without telling me first and put them in the auction (he used those items as leading items in the auction, and then listed a second time on the last page of items; in our opinion, working harder for the consignor's items than our own). When I asked the vendor about this he said that the consignor of those items was an attorney, which, I suppose was a clumsy attempt at intimidation. I was going to just try to forget this awful experience, but then I discovered that a woman who worked for Gates was selling some of our belongings on her social media (without my permission) prior to our estate sale and at 100% profit for herself. This is the worst vendor experience I have ever had; and definitely the worst business aspect of dealing with my Mother's estate. The level of disrespect was stunning to me. I have no doubt Gates will attempt to vilify me as he has with others who left poor reviews. Have at it. My documentation is solid.

Completely unorganized, unprofessional, and rude. I will never do business with this company again…read more I had a terrible experience with Gates Estates. I purchased a sofa from an estate sale that they ran, and hired the movers they recommended to move the sofa from Woodlake to my home in Henrico. When the movers dropped off the sofa we discovered that one of the cushions didn't fit the sofa and actually belonged to a matching chair (that I did not purchase). The movers said that an employee of Gates Estates had confirmed with them all the items that were loaded onto their truck. Since this was no fault of the movers, I had to drive from my home in Henrico to Woodlake in order to exchange the cushions (1 hour round trip). Upon arrival at the estate sale I received no apology (or thank you for returning the cushion). I asked for a refund of the bid premium (which was $29.06) in order to partially cover for their mistake which resulted in an hour missed from work and the cost of gas. Mr. Gates refused to admit his employee had made a mistake. He condescendingly offered $15 "out of his own pocket" to make things right. I think the full $29.06 refund was not unreasonable as he had still made over $200 on this sale. The money isn't even what I'm angry about--it is the principle of the matter. Mr. Gates should be able to own up to his mistakes and treat his customers with respect.

I have enjoyed this store for a couple years and made several purchases. THEY DO NOT ALLOW…read moreEXCHANGES AFTER 10 DAYS. I was planning on making a simple exchange of brand new shoes (just needed a smaller size) and was turned away. I was never told about the 10 days policy and since I had gotten a text receipt - the policy was not in writing on the receipt either. They did not attempt to offer any sort of accommodation. A simple exchange would not have cost them anything as the shoes were 100% unworn. If the shoes were no longer in stock, I would have understood paying a restocking fee of a reasonable percentage in exchange for store credit. Instead I was RUDELY dismissed. I cannot recommend this shop based on this poor experience.

Lots of cute clothes, great inclusive size range, prices seemed reasonable and appropriate. Owner…read morewas friendly and helpful, gave options and helpful advice. A welcome addition to downtown Waynesboro

The top of the $400 dresser I bought was covered with a runner and on top of the runner was a…read moreselection of several large lamps for sale and several Knick Knack/tchotchke items for sale. Although I looked over the dresser, opened the drawers, etc., I did not move all the lamps and many assorted knick knacks. I then paid for the dresser and made arrangements to pick it up the following day. When I returned to pick it up, there was a VERY LARGE split in the wood, ALL the way across the entire top of the dresser and way too wide to repair by any method. This major damage had been covered by the runner, the lamps and the knick knacks. So . . . Usually, normally, sellers will be transparent about damage, flaws, chips, cracks etc., and then it's up to the buyer to move forward with the purchase or not. Because the damage was so extensive, I did not think the dresser could be transported without breaking completely in two. Because the damage was hidden/concealed, I felt deceived. I pointed this out to the staff, who launched into their "no refunds" spiel before I could even finish my sentence. I was rather abruptly offered to the "opportunity" to leave the dresser (and my $400) behind if I no longer wanted it. Still, I extend Kudos to Twice Is Nice for serving seniors in need!! Thank you to the volunteers who offer their time. Thank you to the folks who donate. If an item is damaged, you don't have to attach flashing lights or a neon sign, but it's not "nice" to cover it up, then pile it high with multiple heavy items making the damage almost impossible to detect until too late to make an informed purchase decision.

Wonderful finds in excellent condition! I always spend too much, but come home with great things!…read more If you make it to Charlottesville, I highly recommend this place look out because Twice is Nice has two stores in the same general vicinity.