I took a vintage ring my husband bought me for our 30th anniversary in to have a pearl replaced,…read moreand they did a superb job. They confirmed it wasn't the same one that fell out previously, as well as making sure all the others were seated firmly. I should mention the ring was not purchased here, although they do have beautiful and unique jewelry there for sale. The price was far below what I anticipated, and it was ready when they anticipated it would be. I couldn't be happier with the results. I will admit, I should have posted this review several months ago, I just forgot I hadn't already done it.

Incredibly Helpful I…read morehad several questions about different types of gems and stones, and Jeweler's Eye couldn't have been more helpful! All of my questions were answered with extra nods to the jeweler's expertise and obvious love for gemology. His advice and insight has helped further my quest for the perfect ring. Highly recommended for jewelry repair, advice, and purchasing!

Update: After posting my review, the store manager called to offer a re-repair of my engagement…read morering. However, I have already had the repairs done elsewhere (as stated in my review) due to valid concerns over work quality. During the call, it was made clear that because the mistakes were fixed elsewhere, they would not be taking any further steps to make the situation right. This was a problem they created as what should have been a straightforward repair turned into significant damage that forced me to take matters into my own hands and seek repairs with another jeweler. While I appreciated the follow-up, it is clear that the situation will not be made right. Original review: I'm extremely disappointed in my recent experience with Schwarzschild Keller & George Jewelers. I brought in my engagement ring on June 20 for what should have been a simple and routine prong re-tipping, quoted at $100. When I finally picked it up on July 11 (after delays), the ring looked nothing like the one I had entrusted to them: the prongs were uneven, the center stone was crooked, there were visible solder marks, and the craftsmanship was shockingly poor. I was told the work would be redone at no charge, but the damage to my ring and the quality of the first repair made me uncomfortable entrusting it to them again. A second jeweler has since confirmed that the entire head of the ring now needs to be rebuilt, at a cost of $375, damage that would not have occurred had the original work been done properly. I first contacted Keith directly on July 16 to try and resolve this, and then submitted a message via the "Contact Us" form on their website on July 21 (which states someone will respond within 48 hours). As of today, I have received no response at all. The lack of accountability and total silence from the store is unacceptable. I now have to spend nearly four times the original estimate to fix damage caused by their own poor workmanship. I would not recommend this jeweler based on my experience.

I smashed my engagement ring in a door related incident and was extremely distressed, calling…read morearound different places to see who might be able to take on such a case. I called Schwarzchild Keller and George and was assured they dealt with these problems all the time, that they had a jeweler with decades of experience and that I had nothing to worry about. I asked if they would be able to resize the ring in addition to repairing it and they assured me that it was within their capabilities. They let me know that they were extremely backed up and it could be up to a month before I got my ring back, which I was more than understanding of and did not question. My fiancé dropped it off, and a few weeks later they returned it right on schedule. Immediately I knew that my ring was not in the best shape still. Granted, it looked much better than it had smushed, but there were three glaring flaws that seemed beyond what such a reputable store should have considered a successful repair. 1. They returned the ring with a loose gem. From what I understand of the process, since it was a moissanite ring (Which was disclosed during my initial phone call) they had to take the gems out to reshape the gold. Not a problem, but it was shocking that such a glaring issue was overlooked and that my ring would be returned to me in such shape. 2. The gold band was crooked. It wasn't such a big deal to me as the loose stone, but it still reflected on their craftmanship overall. 3. Underneath where the gem goes, the gold was expanded and misshapen, looking very clunky. We brought this up with the store, they said that it must have been the result of the damage I caused. I am of the opinion that this is the result of their work during the resizing of the ring, but in any case, shouldn't it be the responsibility of the jeweler to fix? We asked them to reshape the ring after the accident and they assured us that it was something they could do, with no disclosure that they may not be able to repair the ring to perfect condition. They simply said the price for the repair/resizing and we paid it. They then quoted us an additional $400 to fix the third issue, which, if caused by my initial door accident, should have been disclosed to us when we initially dropped off the ring, not after they had already performed the full repair and determined it up to their standards. We respectfully made these concerns apparent. I was disappointed but sure that such a well-respected jewelry store would assuage my concerns. No! They said that they would review the photos they took of my ring upon intake and get back to me about whether they were liable. This in itself would be understandable, if it wasn't the last communication we received on the issue! We called again to verify the situation and were delayed again without any explanation, and so before they even got around to securing the loose gem, (they had the ring for well over a month at this point) we decided to pick up the ring and find a jeweler that we could trust instead. I don't understand how we could have been given such subpar results, and then such poor customer service from a jewelry store that is so well rated otherwise. When we got the ring back, they said, "You don't owe us anything." Of course we don't! We paid the initial cost of repair; you haven't done anything since then! We both agreed, it's like they don't even care!! I understand things take time and that sometimes it takes more than one tries to get it right, or perhaps they promised beyond what they were capable of. I don't know. I do know that I do not recommend this store for such repairs.

The staff is always welcoming, helpful and knowledgeable. When I need jewelry I have and always…read morewill come to Andrew Minton Jewelers

Came in for a necklace repair. Staff spent time explaining options and were quite honest about how…read morelong it would take to do and what the options were. They completed it within their quoted timeline. Lots of staff there to help out. Parking is for shopping center so not hard to find a spot. Will be going back for future repairs.

Mia and Josefine: I am thrilled with the work you did on our family "heirlooms". The girls'…read morenecklaces are beautiful - so happy with the way they turned out. I am so excited to wear my rings again - they fit! I have to admit that my wedding ring is my favorite; I had tears in my eyes when I saw that it looked like it did 50 years ago when my husband first put it on my finger! Thank you! Thank you! You are truly gifted. Hope 2026 is your best year yet. I am sure I can find some more work for you - so, we will be seeing you!

Amazing shop- went in to get our rings buffed and clean due to them being dull and Mia made them…read morelook brand new! Would definitely recommend 10 out of 10!

What a terrific place to discover as someone relatively new in Charlottesville. I've been to…read moreseveral well known big jewelers in town to try to get them to replace the antique opal ring left me by my dear mother, but most of them said they couldn't do it because it would damage the opal, the tips needed repointing, etc. Anyway, the store told how they work with opals to prevent any heat from damaging them, and said that some of the things the other jewelers told me needed doing did not really. Awesome! We also got a new watch band for my husband, and she replaced my watch band that had a funky way to clasp it, without charging me for a new watchband. Expertise and integrity. Highly recommend.

Tuel Jewelers in downtown Charlottesville was established in 1945 as a watch repair shop. However,…read moretoday it's a thriving full service store. During their early days Tuel's took in mostly Railroad watch repair and certification. As the years passed they expanded into a full-service jewelry operation offering a variety of watches, jewelry, and silver repair. Along with retail sales they offered machine engraving, bead restringing, and battery replacement. It was battery replacement that brought me in as they continue this. Service was friendly and they replaced the battery in minutes. They even polished the watch up. Today, Tuel Jewelers continues to offer a full-service family friendly jewelry business carrying fine jewelry in diamonds, pearls, platinum, gold, and silver; rings, pendants, and bracelets; Its hard to find a store that offers both Jefferson, Virginia, and Mint Julep cups. Bride and groom gifts can also be found. Although on the pricy side these days with cheaper products, mall stores, mail order and big boxes it's the top notch service and quality Tuel Jewelers delivers on.

My husband and I have been using Reines Jewelers since 1987 when Reines was in the old bank…read morebuilding in front of Big Jims (remember Big Jims??) on Angus Road. John talked to Peter Reines about the stones I wanted and then we designed my engagement ring, wedding ring, John's wedding ring, another diamond ring, my mother's ring, some necklaces.....And I wouldn't go anywhere else when I need something repaired.....They've made my rings bigger, fixed some watches. After 38 years of marriage, don't you think it's time John goes back to Reines and buys me something sparkly??? (Hint!)

I had 3 different pieces of jewelry repaired at Reines and I purchased a new white gold chain for a…read morediamond necklace. The very first time I tried to put on the necklace on while in my car, the necklace simply snapped. Luckily the diamond didn't get lost and I placed it in my car cupholder. About a week later I took the necklace in for either replacement, refund or repair only to get a call saying the jeweler said the necklace was stretched. They sold me a defective necklace that broke immediately, wouldn't fix it and seemed to expect me to pay to have it fixed!

This store is awesome- why am I the first to review? Maybe it just opened recently…read more Update: this is a chain? Whaaaat? The store itself is gorgeous and spacious, so you can avoid the fight-over-the-rack that can happen at similar boutiques. I thought the selection was a shockingly good range of prices and had a great assortment. A few items actually surprised me at their price-- I think the store has a really keen eye and doesn't stock clothes that are cheaper, just those that are awesome and happen to be less expensive. Super nice manager, Kara. I'm visiting Charlottesville and she gave me an awesome perspective on what it's like to live here but did not at all make me feel pressured to purchase. Selection included some French Connection, seven jeans, Hudson jeans, Paige jeans, and a ton of gorgeous brands that I had never heard of. That's what cool about this place: I knew it was curated and unlikely that someone else would have the exact same outfit. They also have a small shoe section but I steered away- too dangerous. They also have jewelry but it was kind of similar to a Francesca style, which isn't my steez. If I'm back in the area, I will definitely return!

I LOVE this store!! I forget the managers name, but every time I visit she is so helpful. There is…read morea great selection of dresses, blouses, jeans, and accessories for a range of prices. If you are in Charlottesville, you definitely must stop by this boutique!

I adore the folks at this shop and the overall comforting vibe you get when you enter. I have been…read moreshopping here for so many years and they never disappoint! The staff are extremely knowledgeable and their inventory is very organized. I've purchased my crystals from this shop over the years including two large, very precious pieces to me personally; a piece of tourmaline and a piece of selenite. I've had them for about four years now and they have done wonders for me in my home, it is amazing. Whenever I'm feeling down or need help with something from a metaphysical standpoint, I pop into Minerals & Mystics. They never fail to make my day. :)

The shop is well laid out with many wonderful selections and even has a little café. The service is…read morepersonal and I highly recommend you check them out!

This is big with some of my friends and I always think the jewelry is soo cute!…read more I love the gypsy sound/look/feel of having a bunch of bracelets clanging around on your arm. it's comforting. The thought that these little charms are infused with positive energy is cute - i don't buy it for a second - but it's cute anyway. I wandered in here the other evening with my husband simply to browse. I wanted to get some of the bracelets but I already have my own little gypsy thing going on with two Tiffany and Co. bracelets I wear together so I don't wanna mess with that. I did end up making a necklace from the charm bar and I LOVE it. We will see if I actually end up wearing it on a regular basis.... that's the true test. The gal inside helping me was super patient and friendly, answered all my questions, showed me what the different charms I liked would look like, and didn't rush me at all despite the fact it was close to closing. Great experience.