I've been ordering online lately. ALL the employees are helpful and friendly. Order it thru the…read morenight and get a text when they come in. The order is ready within 15 minutes. DO NOT go to the big box hardware stores that have no help, and you have to use self checkout. No self checkouts here. .

Nice clean store. Very friendly helpful employees. Sells craftsman tools. The shelves are stocked…read more I went in for a specific item and they had it. I will be to this store again.

The service here is always friendly and helpful. They always have sale items in stock, and always…read morehave what we need. Their prices are great and my husband and I will definitely continue to shop there.

I was at your Clinton Township MI store today. I needed a tool and was not sure of the size of the…read moretool (Security Bit Set). Danell (spelling-female) helped me pick the right tool and Robin was so very courteous and helpful cashier. You re very fortunate to have such wonderful employees. I know I appreciate it and I will be back as they both make you feel like a valued customer!

I stopped here to get a key made. I was greeted as soon as I…read morewalked in and asked if I could be helped finding anything. I explained that I was here for a key and then directed to the key booth, where the same person began to assist with the key. After a few minutes, some careful analysis and a second opinion from a coworker, it was determined that they didn't have the size key needed in stock. The worker was kind enough to give me a few suggestions of where I may be able to have this done. My mission was unaccomplished, however, I received good customer service.

The convenience of going into here doesn't outweigh the behavior of the employees here. Several…read moretimes, I've asked an employee if an item is in stock and each time, they laugh, say no, then walk away or don't even bother actually taking a look. I typically like to support these local smaller stores but I won't get laughed at for asking if a product is in stock at Home Depot or Lowe's. These aren't even unusual products - light switch covers, shakers for bags of driveway salt, etc. It's honestly ridiculous.

LOVE THIS BUSINESS!…read more My son and his friends have been in here multiple times wanting to build things and the staff here went ABOVE AND BEYOND!!!!! They are so kind and helpful. I am so grateful to have this business close by!

Jeff and Lee are great. They know a lot about hardware and construction. They seem very passionate…read moreabout what they do and have always been very help when I need something.

Always fantastic service. Needed a battery replaced in my ceiling fan remote, but didn't have a…read morescrew driver small enough to get the screw out. Took it up there, not only did they get the screw out, they grabbed the correct battery and installed it for me too. Sure, you might bet thinking that something like this isn't hard to do, and you're right, but the fact that they took the time and cared sets them apart. Very impressed and highly recommended for any of your home/yard needs.

I will not be contacting your customer service again. I had the run around between the store…read moreManagement and your customer service saying that I needed to talk to the store because they are an independent company. Well then the store told me that all they warranty the keyfob for is 90 days. Then they told me to contact the manufacturer. Unfortunately the manufacturer is in Australia and will not respond to my emails. Ace is almost always my first stop for anything hardware, but in the future, I definitely will never again buy their KeyFobs. I then went to my local locksmith and will see if their product will last any longer than Ace's KeyFobs.

It is my plan to go here first for any plumbing needs. It's the kind of place where you can take…read morethe part you need to replace and the guy behind the counter can tell at a glance what the part number is and can go get it for you. Another time I took part of the faucet I needed some kind of adapter for and explained what I needed to do, and they immediately went to the next room and got just what I needed. (I'm someone with decent mechanical sense, but not that much experience or knowledge.) Wayyyyy better than going to a bigger store and try to figure things out myself. The time and frustration saved is worth any slight increase in cost...but it even seems like the prices are very competitive. Another time they could not get me a part (I had to contact the manufacturer)--but they gave excellent advice, in a patient, knowledgeable way.

horrible customer service, would not even help me determine what we had or if they had the fitting…read moreI needed. all around worst experience in the industr.

I would like to leave good review for one of your employees named Jenna.she really knows exactly…read morewhere the stock is located in the madison heights store. She has helped us find our merchandise ,she was friendly and helpful.i have seen her with other customers too.she always has a smile.i would like to see the other employees follow in Jenna's.helpfulness.my name is Ron Knight.Thank you Jenna!!!

Harbor Freight Tools is my go-to for every urgent need for tools (i.e., sockets, screwdrivers,…read morewrenches, etc.), dollies, moving carts, safety gear like gloves, and face shields. They're located in most major cities, and they're cheaper for similar items at the bigger name stores. I ended up returning all of the things I had purchased from the bigger chain. For example, cheap safety glasses were around $2.50, while the big box store chain had a similar pair for about $8.00. Most importantly, I wish I would have gotten the cashier's name because he made several suggestions, which assisted my project team. He understood that I needed him to write down what he was saying since I am Deaf.

My FAVORITE home improvement store is Menards in Bloomfield Hills, MI. This two story gem is by…read morefar better than any HomeDepot or Lowes. In my opinion, HomeDepot is more for construction workers, Lowes is for those looking for better quality and Menards is totally upscale and beats them both hands down. Before relocating from Keego Harbor, MI to San Angelo we purchased 2 ceiling fans for our San Angelo condo. Not sure what happened during our chaotic move, we discovered that one light didn't work after installing them in our condo a month after moving in. I emailed Menards customer service and explained that we purchased them in MI and installed them in TX with no way to easily return/exchange it for another fan. Menards doesn't have a store (yet) in TX. Linda w/Menards customer service took the bull by the horns and within 2 weeks we received not 1 but 2 light replacements for the ceiling fans. Talk about GREAT out of state customer service! Menards is simply the BEST. They could have said "you need to return the defective fan for a refund".

Friendly helpful staff fair price and well arranged items .I will recommend it to all friendsread more