Looking back with my husband, we realized that our wedding day was not the experience we had hoped for. Our wedding was supposed to be one of the happiest and most memorable days of our lives, but it was overshadowed by confusion, frustration, disappointment, and repeated issues with communication and execution.
The irony is that Reid Castle itself is beautiful. The venue provided the stunning backdrop we envisioned, and that is what initially made us fall in love with it. Our disappointment was primarily with the coordination and execution of the services we were promised.
We paid for a level of coordination and support that we ultimately did not feel we received. Our bridal party spent much of the day and evening doing work that we believe should have been handled by the venue's coordination team. We also experienced issues with setup, communication, staffing, our personal belongings, and follow-through.
We genuinely understand that unexpected circumstances can happen, including family emergencies and vendor mistakes. Our concern is that there did not appear to be an adequate backup plan or communication system in place to ensure that those circumstances did not negatively affect our wedding.
Ultimately, we feel that we were shortchanged on the coordination services we paid for, and we believe a partial refund would have been appropriate given the number of responsibilities that fell on our bridal party instead of the venue's team. read more