I am writing on behalf of my husband to formally express his deep dissatisfaction with the…read moretreatment he received at B & B Auto Service today . What should have been a routine visit quickly turned into an extremely uncomfortable and upsetting experience. My husband is a young Black cargo van operator and the owner of a logistics business. While working in Sag Harbor, he encountered an issue with his cargo van and stopped by your shop seeking assistance. As a business owner who relies on his vehicle daily, he approached the situation professionally and simply needed support to get back on the road. From the moment he arrived, he felt that he was treated with a lack of respect and professionalism. The staff's tone and behavior toward him were dismissive, and he was not given the same level of attention or courtesy that he observed being extended to other customers. His concerns were not taken seriously, and he felt ignored when trying to ask questions about the service being performed on his vehicle. In addition to the unprofessional behavior, he was also overcharged for the services provided. When he requested a receipt, he was told that he would have to pay additional money just to receive documentation of the services performed, which is completely unacceptable. He was also told that he had to pay upfront in cash, which raised further concerns about the legitimacy and transparency of the transaction. More concerning, however, was the treatment he experienced that he perceived to be racially motivated. He was subjected to inappropriate language, including racist slurs, which is completely unacceptable under any circumstances. The manner in which he was spoken to, along with the overall hostility, made it clear that he was not being treated fairly or respectfully. Additionally, my husband was treated disrespectfully as well. He was told that he could not use the bathroom in the auto shop and was instructed to go to a nearby gas station instead. This added to the overall feeling of being unwelcome and discriminated against. No customer especially a paying customer and business owner should ever have to endure discrimination, dishonesty, or disrespect when seeking service. This experience was not only unprofessional but deeply offensive. I believe that all businesses have a responsibility to provide a respectful, inclusive, and professional environment for every customer. Unfortunately, my husband's experience at B & B Auto Service fell far below that standard. We are bringing this to your attention in hopes that it will be taken seriously and addressed appropriately. We expect accountability for this behavior and meaningful steps to ensure that no one else experiences this type of treatment in the future.

My daughter's car was due for a NY State Emissions Inspection. We spoke to Lisa at B&B Auto Service…read morein Sag Harbor. Lisa was efficient, personable and accomodating. She arranged everything. The car was returned in a timely fashion.

Took my van at a short notice and price was competitive and work was good…read more Conveniently located as well

Took care of me quickly and got the job done well. If you're near sag, this is the place to go.read more

I've been taking my car to Greg's for more than a decade and you know the service is honest and…read morereasonably priced. Greg truly loves cars and knows what can be done--and what's not worth doing. His raft of loyal customers proves he's an asset to the community.

Fantastic place. Greg was great to deal with, easy to get an appointment and a pleasure to talk to…read morewhile I waited. Highly recommend Greg's to anyone local or visitor.

This guy really knows his stuff! Excellent job. Do you know how hard it is to find someone who…read moreknows his way around a 66 VW bus??

Great service, reasonably priced, super fast and friendly. Nice to have a towing service located on…read morethe east end.

From the owner: Here for all your car needs, available afternoon and late night all day weekend.call now to…read moreschedule your appointment.

Luis was amazing, he fixed a little dent and a scratch in our car in one day. He was nice,…read moreprofessional, and got the job done well in a short amount of time.

Beyond fair pricing! Very skilled and ethical. They don't really see appointments and there are no…read moreloaners cars so you must be flexible, but Fernando takes care of you.

They did a great job on my car and the staff was lovely. They arranged a rental and kept me updated…read moreon the status of the repair. Highly recommended.

Last July when we arrived in the Hamptons for a month vaca, someone ran a stop sign and totaled the…read morefront of my car. Fireplace Auto received the car and spent several weeks assessing, ordering parts and methodically repairing the E 400 Mercedes. I was convinced that by the time I got the car back, I ws going to trade it in or sell it. We received the car in Savannah Georgia where we live and honestly, the car drives better than it has ever. The E 400 looks brand new, steering is solid and its performance, no joke, is perfect. We can't thank Fireplace enough for their attention to detail and workmanship. Thank you to the entire crew.

liberty Towing was sent by Mercedes to tow my car after I broke down on a busy Highway…read more from the First Gentleman who answered the phone and really seemed to care about helping me to the driver who came to pick up my car, everyone was professional, caring and genuinely nice. I cannot say enough good things about my interaction with Liberty Towing

Amazing service, fast, treated my vehicle well .. found location without any issue - HIGHLY…read morerecommended for any towing service on Long Island