After a scorching summer and a long vacation that ended with a trip to the hospital for my husband,…read moreI returned home and immediately noticed our AC wasn't working. I called J & J, a company I've dealt with before, and within an hour, William and Matt arrived at our house. They took their time to explain the issue and presented us with clear options, avoiding any pushy sales tactics. It was evident they were knowledgeable and genuinely cared about restoring our home's comfort. We decided to replace the 15-year-old AC unit. In the meantime, they were concerned about the excessive heat and provided us with a temporary AC window unit to cool the house. Within two days, Brendon, Evan, and David arrived with the new unit. They were incredibly professional, courteous, and knowledgeable. They promptly got to work, wearing shoe covers inside, laying down mats, and removing the old heavy equipment. They completed the repair quickly, cleaned up thoroughly, and ensured everything was functioning perfectly before leaving. Finding honest, hardworking, and skilled home repair teams these days is rare, but this crew exceeded our expectations. I highly recommend Johnson & Johnson and their three exceptional technicians. I also want to thank the in-office staff for keeping us informed and updated throughout the process. I wish all businesses operated like J&J.

I'm very disappointed with my recent experience with this company and its Comfort Program…read more A little over a year ago, I hired this company to replace the HVAC system at my rental property and paid approximately $14,000 for the new system and installation. I subsequently continued doing business with them and paid for their Comfort Program because I wanted the new system professionally inspected and maintained on a regular basis. During the most recent scheduled maintenance visit, the technician told me that the HVAC system is working properly and that there are NO problems with it. He was unable to identify or articulate any actual problem that needed to be repaired or corrected. Instead, during the visit, the technician discussed an optional iWave air-purification system with my tenants before discussing it with me, the property owner. What bothered me most was that the technician apparently brought up the fact that my tenants have small children and discussed how this product could provide cleaner air for their family. Naturally, after that conversation, my tenants wanted me to have it installed. I was then contacted and quoted approximately $740 for the system. After doing my own research, I also have serious questions about the value of this type of ionization technology. From what I have been able to determine, the real-world benefits of bipolar ionization systems such as iWave are debated, and I found plenty of criticism questioning whether the benefits justify the cost. That makes the way this product was presented to my tenants even more concerning to me. I have absolutely no problem with a technician identifying legitimate repairs, safety concerns, maintenance needs, or even recommending an optional upgrade directly to me. In fact, that is one of the reasons I pay for a maintenance program. But the technician specifically told me the system was operating properly and that there were no problems that needed to be addressed. What I do have a problem with is using a maintenance visit that I am paying for as an opportunity to market an expensive optional product to my tenants--particularly by tying the sales pitch to the health and well-being of their young children. My tenants are not authorized to approve repairs or upgrades to my property. Any optional products should have been discussed with me first. Instead, this put both my tenants and me in an unnecessary and uncomfortable position. I am now left explaining why I may not purchase a product that the technician has already suggested would provide cleaner air for their children. After spending approximately $14,000 with this company just a little over a year ago, I expected the ongoing relationship and the Comfort Program to be focused on maintaining and protecting that investment. I certainly did not expect a maintenance visit on a properly functioning, relatively new system to turn into an opportunity to sell additional products to my tenants. As a result of this experience, I have decided to cancel my Comfort Program. I want to pay an HVAC company for preventative maintenance, legitimate service needs, and honest recommendations--not for twice-a-year opportunities to upsell products to my tenants.

Well after having a new heat pump installed we added a new thermostat…read more Nate who installed it really knows his stuff He explains everything to my wife so she could understand how to use It (She is not tech savvy ) And he did a great job repairing our humidifier. Hagerstown Heating and Cooling again did not disappoint. I highly recommend them Gary Cohen

First of all there was no delayed response you posted the same day that I did. If you didn't think…read morepeople used Yelp, then why did you respond so quickly. Yes That is my name. That is just a bold-faced lie Sir. I talked to Matt all the time and mentioned the issues that I had at the time of installation. Nothing was done. The initial work order had something to the affect of move unit 2 feet to the right to accommodate the 4-inch box filter that I wanted installed because we had pets. I changed the location of where you wanted to put it so as to facilitate the drain from the unit, the running of which looks like crap (see picture) Why would I need a maintenance plan to change filters? The Filter never did fit correctly if you will look at your service records you will see that Daniel came to do a service to our unit and cobbled together something to keep the filter in place which it was not doing. Yes he wanted to open the closed system and remove the coil and take a chance introducing contaminates into it. How often do you open a sealed system just to clean a coil I don't believe I ever did. And He wanted to charge $1400 and take a day or so to do it. Again not true I asked if he could spray some calclean from the top of the coil as I have done for the last twenty years that I have been in the industry and none of the water the he sprinkled on the upper side of the coil even got into it. and the technician gave in and DOCUMENTED, that the cleaning was worthless And yet after saying that what he did was worthless he still charged me $419. I took my Electrical Apprenticeship in 1982 I took my HVAC Mechanic apprenticeship in 1990 and have been working in building maintenance since 1986. I am a professional for the last 40 years and If I did some work that was worthless, I could not in good consciousness charge the customer for that work. Your installation guys ran the thermostat in the open in my closet after they said they would put it inside the wall(the original tstat wire was in the closet and I wanted it in the wall ) I believe I addressed all the points you bought up on this not used forum. Have a great Day John. Thanks for putting my name and Address out here (not very professional)on this not used forum. Where do you live?

My technician was 40 minutes early (received a call from Tolbard's asking if that was okay). I was…read morehappy to have the service earlier than scheduled. The tech was friendly and engaging. I detailed a particular issue I was experiencing and the tech began work on servicing my fireplace. He removed the fan that was the source of a rattling sound, cleaned it out well and reinstalled. All parts of the fireplace itself (fake wood logs, etc) were removed and cleaned. Upon reinstallation of the fan and buttoning everything back up he was ready to go in a little over an hour. I paid $245 ($205 inspection & $40 for level one cleaning). Generally speaking I felt the value was okay given the scope of the cleaning and extra attention to the fan creating the rattling noise. The exterior of the fireplace looked good with the glass being crystal clear. I happened to check the fan about a half hour later as it hadn't yet turned off and discovered the bottom area (below the fireplace box) had only been partially vacuumed; I attached the pictures. Given that the inspection cost so much and the cleaning wasn't spectacular - I'll do the work myself next year and save my money... As for now, I'll run the vacuum hose under the fireplace to clean out the dust and hair and call it a day. My tech was very knowledgeable and personable but given my experience for what I paid, I won't likely use Tolbard's again unless something that I can't fix is broken.

I did a web search looking for someone to service my propane fireplace which was having issues. I…read morehad see Tolbard trucks here and there around town, but I was not familiar with what they did. Anyways, I sent a request through their website and held my breath wondering how many hours or days it would take to hear back from them. Low and behold, I got a call back the next morning and an email. The staff was great on the phone answering my questions. I also got a 2 hour window date of service, which is pretty normal for this line of work. I also got a follow up call the morning of to confirm, which was pretty cool...so as to not waste my time. The service technician showed up and fixed my furnace in no time flat. Everything works just great. Was it expensive? It was around $200...and my guess is it only took 30 min or less. However, I've had problems with this stupid furnace for 4+ years...it works now and then. He figured out the tiny issue and fixed it and I'm pleased! The service fee was a little steep just to show up for local service...but I doubt I will need Tolbard often. So I paid the fee. All in all, very happy with the service.

McCray installed the HVAC systems in our relatively new subdivision. After this hard winter, we…read morescheduled a maintenance check on both our heating and cooling systems. So glad we did! Their office was able to schedule an appointment promptly. They followed up with text and email confirmations and updates on the arrival of the assigned technician. Daniel B, the technician, also followed up before his arrival. He arrived as scheduled and went straight to work. He was very professional and knowledgeable and took the time to explain what actions he had taken and what he recommended for us to do in the future. We are confident that we are prepared for the coming spring and summer weather and then into next winter. We will definitely follow up with an annual check up.

Warning to ALL- McCrea heating and air conditioning should…read morebe avoided at all cost! They are the company that installed all of our the HVAC systems in our neighborhood. We moved out today and unfortunately, on our last night, the blower on our heat pump (upstairs) failed. I called McCrea and explained the situation...takes FOREVER to get a response! They stated they could be out Monday...after I had just told them we were leaving the state today. I was able to get a tech from B & B plumbing to come out (HIGHLY RECOMMEND) and he diagnosed that the blower failed. It should be under a 10 year warranty if McCrea had registered it when installed. They did not. So it had a 5 year warranty and it was a MONTH over 5 years...and McCrea would not honor the warranty. "The homeowner is supposed to register their equipment". Has ANYONE done that? B&B registers all equipment upon installation. McCrea said they register all equipment upon install BUT NOT ON NEW CONSTRUCTION! Makes no sense and it cost us over $2500 on our last day in the house. They were not sorry, they didn't care at all. DO NOT USE MCCREA FOR ANYTHING! Use B&B- they care. Good luck all!

We called Alexander's on a recommendation from The Chamber of Gettysburg & Adams County and Chuck…read morecame out to our home to complete a water analysis. Our water tested at a 14 (7 is considered hard water). Chuck recommended a water conditioner and we had the system installed by Eric. Throughout the entire process, Alexander's was professional, communicative, and up front about costs and installation! Since we had our water conditioner installed, our water tastes better and some lingering skin conditions have completely subsided. Thank you Chuck and Eric for being a trusted local source for water needs!

First time using Alexander's Plumbing. Very happy with the plumber who came to the home. On time,…read moreprofessional and very polite. Recommend highly.

Bill Humm is responsive to calls, kind, polite, and clean. Every time he's serviced our furnace,…read morewe've been happy with his work. He is timely, barring any prior emergencies from other customers. Speaking of emergencies, he is good about following up on our emergency heating call! I am a woman and feel safe with him in my house. I want to say that we've had other HVAC repair persons come to do servicing of our furnace over the years and we've found trash left behind. Some have left here with some of the servicing tasks not done even though saying it's been done. Not ok! Bottom line: my husband and I will continue to have Bill Humm of Kretzer's's heating come back!

My heat-pump air conditioning wasn't functioning on a 98-degree afternoon. Being new to the area, I…read morehad no idea who to call. I picked Advanced Air Services because it was nearby. I'm glad I did. They responded in less than an hour, and a half-hour after that, the air conditioning was working again. The charge was very reasonable, and I was advised on steps to take to avoid problems in the future. I've since signed onto a service agreement to have Advanced Air Services provide regular maintenance for my HVAC system.

Excellent service and genuinely nice people. They have become my go to for HVAC services!read more

Another company gave me an outrageous quote for a new hot water heater. Called SB plumbing. Was…read morequoted a very reasonable price and they showed up with in an hour of my call. They were professional, respectful of the property, did fantastic work. Highly recommended. Will absolutely call them again for any plumbing issues.