Business owner was honest about the job and pricing. He also kept me updated on arrival timing…read more Would recommend.

Fast responses to my plumbing issue, fair assessment of the problems and pricing. I recommend!read more

JF Plumbing and Heating responded quickly to all our questions before we committed on a replacement…read moretoilet for an old apartment in a historic building. Their technician - Joe - is a knowledgeable, capable, conversational asset. Despite unforeseen conditions requiring repair of the plumbing connection that was to remain, and two toilets that were leaky from manufacturing defects, JF Plumbing and Heating responded on the fly, taking the working parts of each while diagnosing slapdash repairs by the previous owner - that may have led to the broken toilet we had to replace - in the process. As of the day after replacement, everything sems in great working condition. It's been rare in my experience that tradespersons call to keep me apprised of their status on the day scheduled for the work. Thanks to Melanie, too for the heads-up. Six stars! ref: I'm a architect.

My 2 upstairs toilet drains were clogged and JF came to snake on Friday afternoon. Charged me $630…read morefor what I thought was cleared and job completed. By Sunday morning the backups returned. JF returned and again snaked the drains. Very nice technicians and hopefully the job is completed for good. However, I was charged another $350!!!! I called to ask why I was charged again for what was clearly a redo of the previous job 2 days prior that was not successful. I was told it was the company's policy to charge for another visit. Apparently the company does not stand by their work. I do not recommend.

Serenity replaced my sewer line from my house to the septic tank. Pulled the permit, and did a…read moregreat job at a good price. I couldn't be happier with the job. I highly recommend them.

Daryl is a fantastic plumber. My husband broke our sterilite system bulb holder/sleeve -- that uses…read moreUV to kill all bacteria and organisms from our well water -- the night before we were to leave on a 4-day vacation and we had to turn off the water for the entire house. We couldn't ask our daughter to house sit with no water. We called Daryl and he fit us in right away. Until the part could arrive he somehow managed to repair the holder/sleeve enough to turn the water back on, and offered to return that evening if our daughter had problems. Daryl is talented, very knowledgeable about a lot of different systems, and an extremely friendly person. His prices are very fair. I highly recommend Daryl and his company, Serenity Plumbing.

Very nice work and very knowledgeable. I would recommend them to any of my friends and family as…read morewell as anyone looking for a pristine job.

The best for responsiveness, professionalism, knowledge and skill. I have used them over a year…read moreago on another property. I called them out to fix an issue with my home and they still deserve all the stars.....but Yelp only has 5 to offer!

Quick repair, was able to come in during the holidays, even though it was same say and I had to pay…read morea bit more it was worth it.

If you look at my review history, I am very quick to give praise to businesses and grace for…read moreoccasional mistakes. However, the mis-management of this company combined with the lack of attention to detail of the majority of technicians we've had out these past two years has led to repeated customer service failures. I've captured more detail details below if you want more than an overall summary rating. Be forewarned their technicians are nice, and at the end of the appointments, which may only be diagnostic and not actually the fix because they need to wait for parts and then to come back (which has been where the majority of our issues have been), they ask you to give them a five star review so the technician gets a $25 performance gift card, which skews overall service ratings. Most recently our 4 year old, warranty covered, HVAC broke again (4th time since a company bought out by FH Furr installed and FH Furr fixed 3x before). It happened on a Saturday night, and we called first thing Sunday morning. They told us the technician who had the part we needed was off that day so we had to schedule for later in the week. We were out of town 4 days, then the morning of our apt, 45 min into the arrival window, we got a call saying the technician has the wrong motor, they will have to order a new part, and then when they get it in a few days they will call to reschedule. This our final straw but keep reading for more history. Something just like that happened before on our HVAC. But in that case they ordered the wrong part so we had to wait for the first part to come in, then wait for the right part to come in. During another HVAC fix they identified an issue, ordered a new part, installed it, then ID'd a second issue. I appreciated that the technician was forth coming that they should have caught that during the first diagnostic call and apologized we would have to wait for a part again. The fact that they took ownership would have made this fully forgivable if we didn't have so many other issues. They also ordered a part for a fix that was supposed to come in in a few days but I called a week later and it still hadn't come in. I called 4-5 days in a row, then finally I asked to speak to a manager and they said they can use a different, universal part instead of continuing to wait. It wasn't clear why there was such a huge difference from when the first technician said the original part would come in vs the actual timeline, but I suspect based on some of my first calls that the part might not have been ordered at all until I first called to check on it. We had a toilet not fully flushing upstairs and they quoted us $200 to fix it, but recommended the toilet itself may continue to have problems because of the design unless we replace the whole thing, so we should consider that long term. After half an hour on YouTube, and an $8 part from the local hardware store, my husband was able to fix it himself and we haven't had an issue again in the last 6 or 7 months since that issue. A theme you may pick up on is how often I have had to call them for follow up. Some of the technicians will admit that if you don't hear by xx day from dispatch, you should call them and ask if your parts have come in yet. We have definitely found that to be true on both HVAC and toilet calls. In our experience it could also be hours before a manager calls you back if you ask to speak to one. We bought the maintenance membership so we have tried to make this work, but at this point I can't waste anymore time micro managing nor can we rely on them to be responsive or do a job right. Save yourself the stress and money, avoid this company.

Inconsistent communication and lack of follow up with potential clients and employeesread more

I highly recommend H-TWO-O of Maryland. I had a main water pipe job and received four bids--theirs…read morewas the most reasonable. Dwayne, the project manager, explained the work clearly. The job was completed with the utmost care. They filled the cement and even replanted grass in the areas they had dug. I plan to recommend them to all my friends and family.

Bill responded immediately to my inquiry about the drain flies that were infesting one of our…read morebathrooms at the Meditation Center. He arrived promptly, diagnosed the problem and proposed and implemented a solution at a very reasonable price point. B&C Sewer and Drains provides great service at an incredible value. I highly recommend Bill.

The Service was professional and prices were very fair. We were educated on plumbing issues and the…read morecause of our problem. I will use B & C Sewer again & refer to my friends and family. Mr. Taylor was awesome! Thank you again.

A technician came to give me an estimate on leaking toilet tank. After 30 minutes he spent doing…read morewho knows what, he came up with $600 + to fix the leak. I said this is way too much and send him back. Unfortunately, I had to pay a fee of $99 just to get his ridicules quote. YouTube search explained in two minutes what had to be done. Quick trip to Lowes and $8.00 on gasket. I and my wife (both over 70 years old) replaced the gasket in 20 minutes. No more leak. Where is a decency? What kind of work ethic they have? Stay away from this company!!!!

They had me on schedule and confirm that they'll come from 8 to 12. I kept waiting and there was no…read moreshow. Finally when I called the person who was supposed to show up for the job and left hime a vm. He then had the person who schedules call me and the lady kept saying, you are not on schedule. I'm already freaking out due to an emergency. I spent all day yesterday to Have someone come take a look and then this what I get to hear when I'm waiting for the person to arrive. This is beyond poor customer service. They are extremely unreliable and clearly does not understand the importance of an emergency.