The staff is super friendly, especially the technicians that come to your home. Today I had Brian and Doug, two great guys who are courteous, educated and helpful. They wear little booties over their shoes and make sure they leave my home just as they found it (like the settings on my thermostat). I highly recommend Smock! read more

Everything! Getting the service scheduled and the technician was very knowledgeable and provided great advice to all the questions I had!

Awesome business with great service and technicians. Clean, respectful, intelligent, and knowledgeable. We have used them for years. We highly recommend them. Even when we had issues with new equipment, they fixed it immediately under warranty. read more

Unit stopped working night of latest snow event. We had our grandkids staying here for the snow day. Called Smock in the morning (based on great reviews from neighbors). They came within 30 mins. They analyzed the problem, explained the issue, cleaned, fixed the problem and we were up and running an hour later. Ryan H. was nice, professional and answered any questions. They also cleaned up and wore booties to make sure no snow or dirt would track. Would highly recommend. read more

Brian R was the tech who came for the maintenance service this time. He was polite, friendly, professional, courteous, and went out of his way to make sure I understood the condition of my HVAC system (it is good). He evaluated all components to ensure they are operating properly and specifically looked for ways for us to reduce our utility bills. All of the techs from Smock have been great. I am glad we found them and plan on working with them well into the future. Thank you! read more

The technicians with Smock are knowledgeable, friendly and respectful when performing our biannual maintenance of or HVAC. I would recommend the company to anyone. We've been with them for approximately 5 years and have had no issues. read more

STAY AWAY. The TECH that came to my house was a salesperson not a TECH to fix the issue. After a few minutes looking at my Furnace, he insisted, and hard line pushed and did everything he could to tell me that I needed a new inducer motor and heat exchanger. HOWEVER, getting a second opinion, it was not true. They do not fix the problem; they upsell concepts you do not need. They are flat out cons.S read more

"Eric Smock Heating & Air-conditioning Inc," sent Ryan and Matt to replace the heat-pump at my residence. They were both very professional, incredibly skilled, talented and informative! The TRANE XL850 system that we bought from them, looks like a complete custom install. The technicians, Ryan and Matt, both have incredible talent and expertise. The install, is a beautiful and functional addition to our household! They were really patient with us, in teaching us how to use the new digital WiFi thermostat with iPhone connectivity. I would recommend them! Without hesitation, as their skills, talent and professionalism are beyond reproach. read more

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Out of the country when our renters told us there was an AC issue. Called first thing this past Friday, they came out that afternoon and fixed the problem. Price seemed a little high however based upon the same day service it was worth paying it. I also like the technology features they have with email updates, a picture of who is coming and email for final invoice. read more

The guys that came out to work on our rental property were fine. Great, actually. It was the young lady answering the phones for the place that destroyed it for us. Consistently nasty to my wife and I the few times we called. You try to overlook it the first and maybe second time. Were all human, we have bad days. Kill em with kindness. But by the third call, it was a bit much. I would use this place again, as long as I knew that lady was not there anymore. read more

We live in an 1896-built house that we have spent the last 6 years restoring. We have had more than 30 contractors here in this time doing various things. Hands down, Eric Smock was the best. Professional, courteous, punctual, knowledgeable, and friendly. Did what they said, and delivered outstanding results. Hands down, these guys are awesome. HIGHLY recommend them to everyone. You won't be disappointed. read more

I had an HVAC emergency today, and after being thoroughly disappointed with ARS Roto Rooter (DON'T USE THEM!) I called Eric Smock... and was very pleased with the service. I left a message, and Dave called me back a few minutes later. He walked me through a few things that could be wrong (did I check the breaker box? Of course not Dave. Is the filter dirty? Does this thing have a filter Dave? Etc.) He then came out a few hours later, removed the filter,and told me how and where to go to replace it, told me to let the unit cool down, turn it back on, and call him if it didn't work properly. He said he'd happily come back out, no extra charge, if that didn't solve the issue. So, Dave is my new bestie. I will entrust my (HVAC) unit only to him. Because only he understands how frantically upsetting a broken air conditioner on a 88 degree day in a townhouse can be. And he doesn't judge me for it. HIGHLY RECOMMEND. read more

Our addition HVAC system stopped heating and our daughter had just had Eric Smock Heating come out and fix thier HVAV unit and were very pleased with their prompt and professional service so we decided to give them a call as well. They came out and were able to fix our system. The system is old and I asked if they could give us an estimate for replacing it. They came out to look at the system and said they would email the estimate to us. Two weeks went by and no email with an estimate was received so I called to inquire about it. The person I spoke with said she would let the represetative know that I had called and was asking for the estimate. As of 2/22/22 I have not received the estimate. read more

My heat pump decided to quit working on one of those days (May 3, 2018) were Maryland winter suddenly becomes summer bringing along 90-degree temperatures and humidity. I knew my day was coming, as the unit was aging and had been losing efficiency over the past couple of years. I wondered how many days it would take to get it fixed and how much of a hassle this would end up being. I did some cursory research on Angie's list and Yelp and decided to contact the Eric Smock company. And I am glad I did! This is a top-notch outfit that provides end-to-end exceptional customer care, technical expertise, professionalism, and attention to detail. I think this reflects exceptional leadership at the top. I would not assume that all HVAC catastrophic failures could be resolved within 24 hours, but that's exactly what happened in my case. I called the number on their website around 7AM Friday May 4 assuming I would get an answering machine (note - the phone number on Yelp is not correct). Instead I spoke with Jeffrey of their answering service, who took down the details of my problem (heat pump not working, circuit breakers tripping) and what I had done (reset breakers, replace filter in air handler) and he assured me that he would get the information right over to ES when they opened at 8AM. Around 7:45 AM Ashley contacted me from ES, reviewed my information, and explained that due to the heat things had really gotten busy but that they would do the best they could; very professional, very friendly, and I got the sense that she "owned" the problem and would do what she could. She had rearranged some work, and as it turns out Kevin was available to come over and diagnose the issue around 9AM. Detail: She sent me an email with Kevin's picture on it in advance of his arrival so I would know who to look for. Kevin did a number of diagnostics on the heat pump and the air handler in the basement, and unfortunately, I had suffered what he called a "catastrophic failure" requiring complete replacement. He was very straight-forward and explained what had happened. I was reeling a bit, I suppose, and when he said that Scott (owner's son) would be over at noon to provide an estimate, I said something like "Well it will be good to get it repaired," and Kevin very politely but clearly said, "No, we are talking replacement." Kept me on track, in other words. He did not commit to any ballpark for replacement, nor when it would occur -- expertly managing my expectations and my tendency to hope people will say what I want to hear . Scott arrived ahead of schedule around 11AM (Ashley called to confirm if this would be acceptable) and we sat down and discussed the options. He first asked a few questions to gather information which might have a bearing on the equipment installed (e.g., does anyone have allergies or asthma?) took the time to walk me through a short presentation on the company, their training and skillsets, insurance status, and then the actual estimate. He provided several options for replacement. They also offer financing, which I did not require. He was not sure if they could get to it today, and if they could if they could finish it, but they would try, and in any event I would have AC that day, and if necessary he would help on the install! As it turns out, Scott and his initial crew arrived around 3PM with a truck load of equipment and started to work. They decided to complete the job that day, due to other work that was piling up, for which I was grateful. They finally wrapped things up at 9PM! I got a great briefing on how to operate the fancy-dancy high tech thermostat (can't wait to show that off to my kids!) and how to connect it to a device (which I did the next day -- was quite easy). I think they left the place cleaner when they left then it was when they arrived! The entire crew -- and I apologize that I didn't recall all their names -- was polite, respectful, hardworking, well-groomed, and wearing company-issued polo shirts for a neat, professional appearance. They took care to put on those bootie things on their shoes when in the main part of the house. They appeared to work well together, each going about their tasks. It was not their first rodeo, as they say. One of them mentioned that they rarely begin a complete replacement project that late in the day, but they wanted to finish it so they could help other customers. I don't write a lot of reviews, and certainly not this detailed, but I wanted to document just what you get when you work with the Eric Smock Company. read more

I had signed up for the HVAC service plan with Eric Smock earlier this year and I am glad I did. In September, Kevin came in a got the heating and A/C all squared away. He was polite and very professional and very helpful in explaining what he was doing and what needed to be done. A few weeks ago, my wife noticed some water on the concrete floor next to the furnace in the laundry room. I called the answering service for Eric Smock and got a call back almost immediately. Just so happened that it was the same technician who helped us before - Kevin! He said he stopped by the next morning first thing and sure enough, he texted and called to let us know that he was on his way and showed up on schedule, found the issue, fixed it, and was out the door. No fuss, no muss! I am very glad that we found a HVAC contractor who is trustworthy and professional! Thanks Eric Smock and thanks to the technician, Kevin!!! read more

Eric Smock Heating and Air has installed and maintained my gas furnace and AC heat pump for over a decade. Truly great service and great value. Any work done has been necessary, done efficiently and for a fair price. Technicians always do a thorough professional job. Very very responsive to emergencies, such as when we had an issue late one night. We had a late night phone call telling us what to do to get by that night and they were on our doorstep to fix the problem at 8 am the next morning. You can not go wrong with this company, they are awesome. read more

Good tech, listened and answered all my questions. While visit was timely. He was on time. The tech was nice. No issues here, they've done all my HVAC for the past 7 months and I have no complaints. They even wear booties when they come in. Great company. Would recommend. read more

Eric Smock was an excellent resource for reviewing our AC unit and options for repair. He came out and gave me a ballpark answer, but more importantly fixed my AC unit and kept it working long enough for us to consider what to do later this summer or this fall since its more cost effective to replace the entire AC/Heating system at one time. Our system is 17 years old and if it lasts for one year or 6 more months, I will call Eric again to get the new system installed. Honest and excellent knowledge - highly recommend them for your HVAC needs. He also gave us a referral for plumbing work and that contractor was awesome as well. A++ read more

Excellent! Right on time and on the early end of the 10-12 window. Dan did great and provided me a list of needed repairs for the future so I can budget for the spring since they are not critical at this time. read more

Our AC stopped working Friday so we tried changing the filter and turning the unit off for 8 hours in case the coils were frozen. Saturday morning we called to have a tech come out over the weekend for an additional fee (cheaper than other places we called). The tech was very knowledgeable, not pushy at all, and fully explained what happened; the capacitor died and we needed a replacement. A very inexpensive fix! He also showed us a part that was starting to fray and how we could prevent it from going soon. That is also an inexpensive fix. We didn't have a tech come out Friday (and not pay a weekend fee) because we thought if the coils were frozen, we would be tricked into paying for something that didn't need to be fixed. We found an honest company and we will surely recommend them to our friends and family!! read more

Thank you Eric Smock and company for the fast, easy, and successful service today! On the hottest day of the year, they decided to open the office to schedule appointments on a first come, first serve basis today! James, the technician, was extremely friendly, caring, and knew what he was talking about. I enjoyed the company so much, I signed up for the yearly maintenance plan. I'm sure the price will be well worth it. Thanks again for saving the day! read more

We have been very pleased with Eric Smock Heating & Air Conditioning. Last year on a 90 degree Memorial Day weekend we had our AC unit down. I called and contacted several AC companies, but the only one to respond was Eric Smock. Keep in mind I had never had any work done by them and they were swamped with their own customers already on maintenance contracts. They kept in touch and were out first thing the next morning. They brought portable air conditioners and saved us from the misery of no AC that holiday weekend. Since then they replaced our one AC unit and we are on a maintenance contract with them. They are very professional and always here on time. I couldn't be happier with their performance! read more