Had to replace 14 year old defective AC portion of HVAC but told had to replace entire HVAC system by Warner salesman. WE always had a problem with cooling the upstairs adequately. Were told by salesman that this unit would "freeze us out upstairs". Unit was the Prestige Series by Rheem. 1st year it ran perfect. NO it did NOT cool the upstairs as described but we overlooked that because builder was a screwup anyway. The 1st year was the hottest in Maryland history! Ran perfect. Cooled adequately but not upstairs.Heating was never an issue at any time. June of second year(still under warranty) ACportion starting failing. Alarms on EcoNet panel all day everyday. Called for service...supposededly fixed...WRONG! Back the next week....fixed..WRONG.....called for service again. Fixed...WRONG!!! No when we called for service...company would answer Press1 for Service then phone line went dead. Had to call Warners Hagerstown Office for them to call Frederick office to reach them. Turns out they had our home phone number on BLOCK. But if I called from cell phone they would answer right away! This went on for June and July....Different techs would give us different reasons why it was failing. Even told us the Govt rules suggested "never to cool house below 70F". WRONG! Continued alarms...house inside temps were 5-10 degrees hotter what thermostat was set to cool even during the night. Condensation started to appear all over duct work. "A" coil" started to freeze up with ice and defrost water all over basement floor. Unit was NOT dehumidifying while cooling either. Had to buy 2 dehumidifiers at $700 and they had to cut addtl air outlets into duct work. Problem still there for alarms but condensation was eliminated except for MBR where water dripped from ceiling. We contacted the manufacturer, Rheem, and found out that Warner did NOT do a "site survey" per Rheem's requirements. A Rheem HQ rep was assigned our complaint but NEVER called once! The local area Rheem rep was sent out along with Contractor on 3 occasions. When still failing the Rheem HQ sent East Coast Rep out. We then learned that Rheem had no qualified AC tech in our area and that Wagner did not have a Rheem AC qualified tech to service unit properly. Circuit boards were replaced but still failed. Yes the unit did cool below 70F but major mechanical alarms continued. District rep talked down to us that we did not know how to operate unit correctly yet completely disregarding the fact that year 1 it ran 100% perfect! I had 50 pages of alarm photographs and tech service reports. Finally Rheem would replace with unit with lesser model for free or we could take them to court. Without reimbursement for lesser unit costs. I filed a complaint with Consumer Protection Div. Warner's lawyer became involved and we were lied to, and Attorney General, by both counselor and Warner continually. YES we did receive a rebate for price difference...FINALLY. Unit has been replaced and "dumbed down". The unit was DEFECTIVE!!! Plain and simple! This company is unethical, lies, distorts the truth and the manufacturer is worthless! Customer service is NOT part of their agenda. All accusations are memorialized in writings/emails. Do your comparisons and get reccomandations from friends first but don;t get Warner to be the Contractor and Rheem the manufacturer. Can partially excuse the techs not being trained but not Management. Inexcusable, unethical and downright RUDE! read more

Long time customer (10 yrs. +), have used them since buying new home and having them repair deficits in plumbing from builder that fled state. Have always found them professional and good at problem solving. Recently replaced worn out builders grade HVAC and job was excellent with quality brands. If you're looking for cheap, look elsewhere, but I have found them worth the difference. They show up as scheduled, do quality work, and stand behind their work. At last heating system maintenance cycle impressed w/ tech. Cory W.'s thoroughness and efforts. My neighbors wind up paying more with callbacks and no shows. Their scheduling folks are pleasant and seem to work hard at making appointments to my convenience. read more

I had Warner Service install a new HVAC system on November 12th, 2025. I initially met with Justin. He came out to do a quote. He was extremely nice, very knowledgeable and explained the entire process to me. The two technicians, Ben and Jose did an excellent job on the installation!! They too were both extremely nice, very professional and very knowledgeable! They answered all of my questions and they cleaned up after themselves when the job was completed. I was extremely pleased with their work. Maureen W. read more

I had terrific service from Corey. He was at my house to do my furnace inspection when we discovered a leak related to my water heater. He took care of getting that repair scheduled for me. He made it super easy for me, because he knew exactly how to describe my problem for efficient service the next day. He really went above and beyond. His inspection of my heating system was thorough and careful, too. I have had dozens of furnace inspections, but none as thorough as Corey's. Excellent service! read more

I needed a hot water heater replacement and a new toilet. I also needed a new faucet installed at the bathroom sink and a handheld shower head with a hose for my tub. Warner's was great in helping me get everything done at a reasonable price. John and Wade were the technicians, and they were prompt, friendly (especially to my 3 dogs, who were very curious), and very professional. I have been part of the Warner's family since 2016, and their customer service is great!! read more

Noticed a pinhole leak in the hot water copper line leading away from our water heater. Called Warner Frederick and Kelly set up and repaired for later the same day, which was so much appreciated. Jadet Charriez and his colleague did a great job pointing out the issue, repaired it quickly, cleaned up like if they were never there, provided images and were extremely pleasant to work with. read more

Corey was here today to replace a malfunctioning thermostat. He was very professional and took pains to make sure everything was working correctly before he left. He patiently explained the use of the new thermostat and made sure we were comfortable using it. He knew exactly what he was doing and did the job efficiently. I am happy with the service that Warner has provided, read more

Warner Service has been our maintenance company for three years. Kelli has been our scheduler and has always been courteous and accomodating. This year our technician Jermaine identified an upcoming problem. The part needed was quickly obtained and Ben installed it in our air conditioning unit just as a heat wave hit the area. Very pleased with the whole company. read more

We had a great experience with Warner and technician Matt. They're always professional and friendly. Our issue was with a bib burst in our garage and received a quick response. Matt was very friendly and knowledgeable, explained what and how the burst bib happened. A stressful time with this weather made less stressful with Matt Main and Warner Service. read more

I have always had a great experience when using Warner Service. Their techs are respectful and courteous and always go above and beyond in explaining work to be done or performed. Customer s rice when contacting their offices has always been positive as well. Highly recommend to anyone needing HVAC repair or servicing! read more

For HVAC. Best options for size and cost. Great options for payment and financing. Always on time and efficient. Matt Brunner was truly an expert is designing this system and install went efficiently. Service since then has been excellent and we have no complaints. Definitely would recommend to friends and family. read more

Our hot water heater died over the weekend. RW Warner arrived to access and we needed a new HW heater. One could not be found in Frederick, MD so they started calling around and found one in Hagerstown, MD. RW Warner drove up to Hagerstown got the HW heater and installed it all in the same day. Great job guys! read more

Had the Warner crew install a new boiler in our downtown Frederick house. They were great. From bid to completion. On time, professional and clean. We had multiple bids for the boiler and Warner was the best. I will use them again for any and all plumbing needs. Andy Roberts 9 West 2nd Street read more

When our water heater broke, I was able to get a Warner Service repairman for the same day. I called around 9 am, he came around a noon and did diagnostics, and we quickly agreed on a new heater. He went to get it and installed it before the end of the day. I am very impressed with this company. read more

Service guy did a good job cleaning furnace, but arrived 4 hours later than originally scheduled and two hours later than rescheduled at mid day. I like Warner enough to have a service contract. Just wish they'd come earlier in the day instead of at dinner time. read more

Warner cam out to do my bi-annual service on my furnace. Both technicians were very professional and answered all my questions. They even discussed optional items to consider installing in the future. We're lucky to have such a great company here in Frederick. read more

Romy arrived on time , was very professional and extremely polite. He explained and showed pictures of everything he did. Besides the above his truck was extremely well organized and neat. He was very respectful of the two of us. Highly recommended. read more

Always on time, professional techs with high degree of system knowledge. They always explain the issue and remedy so I feel in control of the transaction. Sometimes the charges can make you wince, but I'm sure they're on par with the competition. read more

Yearly AC checkup. The 2 techs arrived on time and were polite and professional. All the steps were explained to me and all recommendations were fully explained. The work area was left clean and in the same condition as when they arrived. read more