Service is Terrible. I can't understand how either training or lack of professionalism has gone…read moredown hill so fast. We waited in line for over 10 minutes while the young lady check out the family in front of us. I understand that they had a return so it does take a little more, after that tho is why I would not recommend. We had been standing in line now for awhile and the lady once she was done with the other family told us she had to do paperwork before she could check us out... why? The printout was there and could've been set aside while our purchase was handled. We hit our limit of waiting shortly after and left without our purchase, will not be going back!

I love visiting this famous footwear. As soon as I arrive I am greeted with the nicest customer…read moreservice and asked what I'm looking for or if there's anything that they can help me with. If I can describe what I am looking for, the employees help me find it the best they can and if not then they make great recommendations towards another pair of shoes I may be interested in. I feel they have great customer service and that this store has an all around friendly environment. I highly recommend visiting this store if you're looking for a new pair of shoes. I guarantee that you'll have a great shopping experience to say the least. My experience, while being helped by Muffy, was great! After describing what I was looking for she ensured me that they had what I was looking for. After telling her my shoe size she grabbed the pair of shoes and brought them and told me that they were included in the stores current sale. I was able to find what I was looking for and for a reasonable price. Famous's Footwear in Glenwood Springs is by far my favorite place to shop for shoes.

This is a nice shop with carefully curated women's and men's "outdoorsy" clothing and accessories…read more I use quotes because a lot of their stuff is versatile and can be worn on the trail or as a normal every day outfit. They also have items that are not activewear, but are "Colorado casual" in style. They had an awesome 50% off sale and I walked out with three beautiful items including a striped long sleeve shirt and a beige 100% wool long sweater with warm colored stripes, both of which look different than anything I've seen for purchase online or in any other stores. I also got a nice pair of green khaki shorts I can wear hiking or as every day casual digs. The sweater is so beautiful and warm with high quality wool that doesn't itch. I think it's my new favorite item in my wardrobe. The lady working there was very friendly and there to help if needed.

Cute shop, eco clothing, "from trail to tavern." They have…read moreboth men and women's clothing, sandals and other accessories. Seems to be a little pricey but the material and quality probably last a long time. My aunt bought a skirt and skirt that she really likes during a sale, I'll ask her how they hold up :) I bought some instant coconut cream latte instant coffee that has 5 star reviews on Amazon and it was cheaper here. I look forward to trying it while camping!

I went in for a mount on a new pair of skis and asked explicitly for the skis to be detuned while…read morethey were in the shop. I came in the next morning and was told they did not detune the skis despite me explicitly asking on the sheet I was given. I was treated as if I didn't understand what I was talking about as the man helping me told me they "didn't recommend doing that on a new pair of skis" I have skied since I could walk and have had my skis detuned the last 5 years of my life immediately after coming out of the packaging. I paid $77 for the mount and wasn't given half of what I came to do. Will be going anywhere else to get my skis done. I highly recommend Incline, just across the way down the hall from Gorsuch at the base of Aspen.

Best location, best equipment with the most knowledgeable and friendly longtime local staff…read more I've been coming here for years and they're hands down the best......They get it! Thank you....

Great gear and great prices. TJ was great. Lots of good sale stuff and new season merch.read more

I was recommended here from an employee at Keystone Christy's to buy an emergency pair of snowboard…read moreboots - wide - which are apparently difficult to find. They helped me find an option which saved the trip. I was with my local friend and they gave us the local discount.

ALEX is awesome! He helped me pick out a new pack and provided excellent service-he knew what he…read morewas talking about, listened to my needs and was so polite and helpful. Thank you Alex!

This one star review is for the manager in hopes that you will read it and make some changes. On…read moreAugust 9th I received a coupon for a discount with REI. As it happens, I was in the market for a new backpack for travels I will be taking in the near future. I was interested in a backpack that was either waterproof or watertight as I will be hiking in a coastal area that will be subjected to intermittent rainfall of a heavy nature. I called your store and inquired about such backpacks and was told that you had many to choose from. The following day August 10th I drove an hour to your store and began looking around in the backpack department. An employee who I assume was assigned to the department asked me if there was anything I was looking for. I opened the REI app on my phone and showed the man an example of what I was looking for. This employee was about 5'9" tall with brown hair and a short beard. I do not remember his name because the interaction was so unlike what I am used to at REI that I left completely confused. When I showed the employee, what I was looking for is immediate response was, " we don't carry that type of product, you need to go to Gear Junction. They will have everything you need." I looked at your employee with complete confusion as he was recommending that I go to a competitor and did not even bother to ask me why I was looking for a particular backpack. I said to the employee, I don't want to go Gear Junction, I always buy my hiking equipment at REI. He looked me straight in the face and said we don't carry waterproof rafting equipment here you need to go to Gear Junction. I attempted to explain to him that I was not going rafting that I was going hiking and why I was looking for a backpack. He seemed completely uninterested and again suggested I go to your competitor. Finally, I asked him. Is there anything in the store that you can show me That is in a 22 L size backpack so I can at least get an idea of what I'm looking for. He waved his arm briefly toward a rack of backpacks and said it'll be somewhere between here and there and then walked away. I stood there confused for a while and attempted to look at backpacks and finally decided to help with it. I had other items that I needed to look for, but I was so upset by this man's insistency that I go shop with the competitors that I left the store. I went to my car and sat there for a while and thought about doing this one star review then and there, and I even thought about going back into your store and asking to see the manager. However, I was so upset. I knew that that would not be the prudent thing to do so I came home and allowed myself to cool down. The following day did exactly what your employee suggested, and went to Gear Junction. The Young man working there was extremely helpful and very knowledgeable about backpacks. After listening to what type of trip I was going to be taking he suggested that I probably did not need a completely waterproof backpack, but that what I needed was a water tight backpack. He showed me several, and the one that I liked the most was made by Osprey. I assume that you carry the same backpacks at REI. I eventually decided on a backpack for my trip, but I did not buy it at your REI store. This is unfortunate because I have shopped with REI since the day you opened at your old location on seventh Street. I am not suggesting that your employee was rude to me. He was not in the classical sense. However, he was completely disinterested as to why I was in the store or what I was looking for and to what end. Had he taken just a little bit of time to find out why And what I needed I would've bought something that day. As it is, you've lost out on a good sale and if I encounter this type of behavior again at your location, I will discontinue shopping local and identify the Denver store as my home store and just shop online. I do not like to do this as I like to support our local businesses. However, I will not support this complete lack of customer service. I hope that you take this review in stride and make the reasonable management decision to have a discussion with this employee so that this does not replicated itself in the future. Enclosing I will add that this is the first time this is ever happened to me at any REI location.

I have been a member since 1971 and had several poor experiences at the REI in Dillon, Colorado…read more Came in to get new cross country ski boots and was ignored by a salesperson working with one customer. Another sales dept employee who was helping her put back downhill ski boots after about 5 minutes said he would get someone to assist. After waiting another 20 minutes we left and the saleswoman never even looked up or responded. I was a retail shoe salesman and you actually can go back and forth with two customers. Either crappy training or uncaring sales people.

This is the worst REI. They're constantly firing employees over very inconsequential things. They…read morevalue employees who lie and throw their coworkers under the bus in order to get themselves ahead. Instead of promoting a culture of teamwork, they reward individualism and selfishness, and as such, the guest service is in the toilet. It's even worse than any Vail-Resorts owned business.

I have been to Aspen a handful of times and this place always delivers as your go to ski rental…read moreshop. The guys that run this place are super friendly and customer service oriented. They used to give you beer while you got fitted..maybe Covid changed those plans but regardless they do everything they can to make sure you have proper fitting ski, boots, bindings and poles. If you forgot something, like your goggles, they have very reasonable ski accessories. Maybe not the best place to rent a snowboard, but for ski's these guys are number ONE in Aspen. Located right across the street from the W Hotel and down the block from the Gondola entrance, you cannot miss this place. Save money, be impressed and have good gear while you are visiting the magic of Aspen.

Ray and Woody at Stapleton are absolute legends. Picked up a new pair of Nordica Enforcer 100s…read more(amazing ski by the way) with new bindings and they had them ready to ski for me by 10am same day, which is amazing considering how busy their rental line was. They even double checked the pricing and offered me an additional amount off of the end of season sale price. Ray offered some good boot liner advice as well. Won't buy skis anywhere else from now on.

Matt and Luke did a great job today, very nice shop! I'd highly recommend getting custom boots if…read moreyou're an avid skier

Excellent service and customization. I highly recommend getting custom fit boots. Friendly,…read moreExperienced staff.

get you a Melly, they are super griche (granola + niche)…read more super kind and informative staff, the store is such a vibe, lots of good colors this time around, and worth the high dollar because I like unique things that aren't easy to come buy!

I'm a proud owner of a few Mellys, and I often feel envious when I see someone in the wild wearing…read morea color I'd LOVE to have. As all the other reviews clearly state, you need to have a reservation months in advance to properly shop here. However, both hoodies I own are from the clearance rack. I got lucky twice and found Mellys in a color I liked and in my size. Definitely worth swinging by if you're already walking around Leadville - like a real Coloradoan!!