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    REI

    3.2 (29 reviews)
    PriceyOutdoor Gear
    Closed 10:00 am - 6:00 pm

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    Matthew M.

    I received an email that my order was ready for curbside pickup, drove 30 minutes to the store, checked in via the email that was sent, waited for 10 minutes and was eventually called by an employee stating that they are closed because of the weather. Completely ridiculous and I won't be shopping here again.

    Doug M.

    Visited this location during the Grand Opening weekend. I spoke to a staff member about three items that I needed that they did not have in the store. Granted, I was in the store on the 3rd day of a 3-day grand opening, so it is quite possible that they were already sold out. With that being said, a visiting staff member from another location looked online, found exactly what I needed, and shipped it to my house while waiving the shipping fees. All of the items arrived within a week. One of the items did not fit. My son brought my shipping receipt into the store and they exchanged it for the correct size which was now in stock even though it was out of stock earlier in the week. REI has high quality items for the avid outdoorsman. They are more expensive than Academy but the quality of products is also much better. I am extremely pleased to have an REI in the Clear Lake area. The store is smaller than others I have been in and they don't have the space for everything. However, the customer service I received while visiting this location will keep me coming back. Good job, REI.

    REI store in Baybrook

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    30 days ago

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    2 years ago

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    6 years ago

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    5 years ago

    Recently took my road bike to get a tune up and get my handlebars re-wrapped. They did a great job. Highly recommend them

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    6 years ago

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    5 years ago

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    5 years ago

    Staff is super annoying about the mask.. following me around the store to make sure it was above my nose at all times. Poor experience

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    7 years ago

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    Review Highlights - REI

    A staff member went above and beyond to make sure I found everything I wanted and got all the savings possible!

    Mentioned in 2 reviews

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    5.11 Tactical

    5.11 Tactical

    3.3(10 reviews)
    1.3 miClear Lake

    I normally don't leave bad reviews of business establishments, but I find it very appropriate to…read morevoice my opinion for this specific store location.. I am a full-time Paramedic, and I rarely have the time off, but today was my day off, and I decided to take some time out of my day, and drive to this store in hopes of purchasing some new boots for work. As I walked through the door, the two men behind the cashiers desk, barely greeted me, as if they didn't care for my potential business or value me as a customer. They were too busy leaning back on the side countertop of the cashiers desk having a private conversation, instead of projecting a welcoming attitude, and thus emitting a positive atmosphere.. NOT once did ANY of the employees on shift ask me if I needed any assistance in finding any products. NOT once did they walk over to check if I was finding everything okay, which in fact I was not, because the lack of stock in the tactical boots area was terrible..and NOT once was I given the impression that I was a valued customer, which made me feel very unwelcome, and uncomfortable...I have in fact over the years spent a lot of money at this store for work gear, and presents for my family, and I have always found the employees to be rude, lazy, and unwilling to lift even a finger to help a customer. I didn't say anything because I gave them the benefit of the doubt..but today was their last chance. Due to the ongoing terrible customer service, and quite frankly, an ongoing lack in merchandise sizing and inventory..which I've noticed over the years, I would NOT recommend anyone to to take time out of there busy schedules to spend their hard earned money at this location. I feel that exceptional customer service is a massive driving force behind any business, and as someone whom has worked many years in the customer service field, I find the employees of the Webster location's lack of service, lack of effort, lack of any dedication to the customers needs, and their gross lack in professionalism, is absolutely atrocious.. When I walked out of the store, I made a point to look, and smile at the employee behind the cash register, as I am respectful. Not only did he look back at me acknowledging that I was leaving in a respectful and friendly manner, his vague type of glance, suggested a total disregard of respect. He made NO effort whatsoever to see if I had found anything I was looking for, nor did he tell me "Thank You For Coming Into Our Store Today", and or in conjunction with "Have A Great Rest Of Your Day"..which I feel is an example of a common courtesy which should be implemented in every business establishment for everyone whom walks into their store. I hope that this review is helpful.

    Very helpful friendly n best prices. They have a big selection on everything you can imagine.read more

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    5.11 Tactical
    5.11 Tactical
    5.11 Tactical

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    DICK'S House of Sport - Bag with box of shoes and receipt all obtained less than 24 hours ago and i cant make a return on shoes im not going to wear

    DICK'S House of Sport

    2.6(38 reviews)
    0.2 miClear Lake
    $$$

    After a dismal experience at the Houston Galleria Nordstrom, I decided not to buy the shoes there…read morebut noticed that Dick's carried them. Go figure, all of the 'local' stores (some of them 20+miles out) showed one pair so I knew to call to make sure they had them before driving out. Of course, the closest one didn't have them, but the next one out in Friendswood (Baybrook) did. I didn't mind being on hold to confirm this, so I was on my way. The drive out wasn't so bad, and the parking lot was huge since it was in a decent sized shopping center. I did have to wait in the checkout line (which had only 2 people working) so it was about 10 minutes, but more associates were brought on after this. I wish they were on hold in the actual shoe section since I wanted to make sure the fit was perfect and when I brought this up, the guy said I could bring them back if they didn't work out. I took them back to the shoe area after purchasing to try, and they worked. Service was great over the phone with the girl who confirmed the stock, and the guy at the register was cool as well. It was worth the drive out here!

    Amazing experience at this store in Baybrook Mall…read more We had called regarding getting a Puma Hyrox Shoe that was only offered online for an upcoming Hyrox race. Christian went above and beyond to find the shoe in our size after getting special permission from Justin the manager to sell it since it was not even on the floor yet due to an upcoming Hyrox event they were having at their store. That type of customer service will make us a Dicks Sporting goods customer for life. Their marketing person even came over to tell us about upcoming events leading up to the Hyrox event in Houston and welcome us back. Even though it was over an hour drive, we absolutely will return to this location and will tell all our friends that live closer to this area about how amazing we were treated .

    Photos
    DICK'S House of Sport - Let's go Astros.

    Let's go Astros.

    DICK'S House of Sport
    DICK'S House of Sport - Women's swimwear

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    Women's swimwear

    REI - outdoorgear - Updated May 2026

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