I just mainly wanted to compliment the excellent customer service at this location. I had two…read moredifferent employees approach me more than once to offer assistance, and the clerk at the register was very kind as well. A stark difference from Academy (my first stop) where I circled the store five times looking for a particular item, and then I finally approached a worker who vaguely pointed me in the wrong direction while they continued their convo with another associate. Needless to say, Sun & Ski will easily now be my first stop for sporting good needs!

I should've written a review for this place years ago. Bottom line: This is where I buy my…read moresneakers. Why? Because these folks know their shoes, and they carry the top of the line (and latest) models. I've bought several pairs of Hokas and OnClouds here over the years, but I was most impressed when I took my 80-something year old father here and they fitted his (very wide) foot with an outstanding pair of sneakers. I highly recommend this place.

Three days ago I went to Academy to search for the new Nike Mercurial Vapor XII in a black and…read moreorange color way, pro model, was very satisfied with the wide variety of football boots they have, not soccer its called football also was quite surprised with them having Adidas Yeezy boost which are quite hard to find in regular retail stores like Footlocker raffles or Pacsun. Shout out to the two helpful young gentleman who went the xtra mile to satisfy all my need *wink wink* Maurice and Victor !! Cactus Cactus!! Also no I didnt find the Nike Mercurial Vapor XII's they were expecting a new shipment in the next couple of days.

Won't answer the phone!!! Called 4 times. Still no answer. What's the problem???????????read more

I want to start fishing and I didn't know where to start. I asked Jeff if he could point me in the…read moredirection to start. He didn't just show me where things were but he helped me pick the right gear and explained how to use it. He is really helpful and a great guy. Very knowledgeable!

Firearms counter horrible. Need to fire the manager back there and some employees. Went in today…read moreand standing at the counter waiting on a person to get their sale done. The older gentleman got done with him looked down the counter and I wave to get his attention. He then walks in the back and stays back there for a while. The manager sitting there looking at a sheet of paper looks down the line and sees me waiting... does nothing about it. Zero people were at the counter. I was going to buy a rifle but not worth my time there. Get a new team and manager! (I even signed up for a queue of 1 lol. What a joke.

I normally don't leave bad reviews of business establishments, but I find it very appropriate to…read morevoice my opinion for this specific store location.. I am a full-time Paramedic, and I rarely have the time off, but today was my day off, and I decided to take some time out of my day, and drive to this store in hopes of purchasing some new boots for work. As I walked through the door, the two men behind the cashiers desk, barely greeted me, as if they didn't care for my potential business or value me as a customer. They were too busy leaning back on the side countertop of the cashiers desk having a private conversation, instead of projecting a welcoming attitude, and thus emitting a positive atmosphere.. NOT once did ANY of the employees on shift ask me if I needed any assistance in finding any products. NOT once did they walk over to check if I was finding everything okay, which in fact I was not, because the lack of stock in the tactical boots area was terrible..and NOT once was I given the impression that I was a valued customer, which made me feel very unwelcome, and uncomfortable...I have in fact over the years spent a lot of money at this store for work gear, and presents for my family, and I have always found the employees to be rude, lazy, and unwilling to lift even a finger to help a customer. I didn't say anything because I gave them the benefit of the doubt..but today was their last chance. Due to the ongoing terrible customer service, and quite frankly, an ongoing lack in merchandise sizing and inventory..which I've noticed over the years, I would NOT recommend anyone to to take time out of there busy schedules to spend their hard earned money at this location. I feel that exceptional customer service is a massive driving force behind any business, and as someone whom has worked many years in the customer service field, I find the employees of the Webster location's lack of service, lack of effort, lack of any dedication to the customers needs, and their gross lack in professionalism, is absolutely atrocious.. When I walked out of the store, I made a point to look, and smile at the employee behind the cash register, as I am respectful. Not only did he look back at me acknowledging that I was leaving in a respectful and friendly manner, his vague type of glance, suggested a total disregard of respect. He made NO effort whatsoever to see if I had found anything I was looking for, nor did he tell me "Thank You For Coming Into Our Store Today", and or in conjunction with "Have A Great Rest Of Your Day"..which I feel is an example of a common courtesy which should be implemented in every business establishment for everyone whom walks into their store. I hope that this review is helpful.

Very helpful friendly n best prices. They have a big selection on everything you can imagine.read more

This is my first time ever going to an REI store, and I was pleasantly surprised. We were going to…read morelook at hokas and on clouds, and they have such a huge selection of items in this store. The service was great too because someone came up and helped us find the right size shoes, gave their own opinion on what shoes they preferred/the pros and cons of each, and they even explained their membership program to us. We actually ended up signing up for the program because it's a one-time $30 fee to shop in their member-only section of the store where they sell returned items for less than market price with a bunch of extra benefits. And, you actually get back the $30 you paid for the membership in the form of a store gift card. So, for example we actually got a pair of men's Hokas for $52, and now we have an extra $30 gift card we can go back to use in the store before it expires in the next month. The member-only returned section has a bunch of things from clothes to shoes to hats, etc., so just for that I think it's worth it.

Clean and modern REI location. Sure, almost everything is name brand and overpriced but the staff…read moreare friendly and you can definitely try on shoes etc in person, which is a big plus. Can't ask much more of an outdoors focused store. I personally like that they have a somewhat well stocked section for cycling and have a limited selection of road shoes, helmets, and bikes.

This is the perfect place to get reliable and high quality running shoes. When you arrive the…read moreemployees will watch you walk and size you correctly. They only hold the brands with the best reputation for being great running shoes. You won't get Nikes or Adidas. They gave me a 10% discount when I asked if there are any deals so be sure to ask! I was in and out in 5 min because I just wanted to rebuy my old running shoes that were worn in. If you want to go in just to try on they won't put on the pressure on to buy. Also if you buy 6 shoes you get the 7th free!

I came to this store with hopes of waking out with a great fitting shoe and some insight on the…read moretype of shoe that would be best for me! Wow was I in for a treat! Sheryl ( I believe that is how you spell her name) was a very nice woman that knew what she was talking about! I believe she said she was the owner of the shop. They have been servicing the Clear lake area for about 15 years! So back to the shoe experience. I was able to tell Sheryl my needs , what my problem with my current shoes (average lower tier brand running shoes) and how I keep having or needing sports message or chiropractic adjustment on my lower back. She asked me to take off my shoes , measured my foot (width , height and arch support needed) , asked me to walk up and down the store and she immediately knew what kind of shoe would be best for me. It was so refreshing to know that she knew what I needed out of a shoe! She looked at my old running shoes to verify my step. She went to the back of the store and came back about 5 min later with 3 choices of shoes. She had me try on the first , walk in it and then try the next pair. One by one I would talk about how they felt and in moments she gave me her recommendation. I was really impressed with the owner and the store. You can tell the running gurus come here for a reason. They seemed to have several folks in the store helping people and I paid about $125 for the running shoes. They do have a rewards program so if you buy seven pairs of shoes the 7th one is free. After using the Brooks shoes on my first run it felt immediately different. No longer were my feet killing me getting off the treadmill or my feet and legs feeling just used up and sore the next day. My knees didn't hurt and my lower back felt fine. The cushioning and support on the shoe was what I needed. I can't say enough how happy I am with them. Thank you On the Run!!! I run for health reasons and I'm in no way shape or form a pro runner. Nor did I use to run track or cross section. I'm just an average guy that was looking for a change of the normal "running" shoe. Lots of options on shoes. Different brands and even different widths. -Rick Y.

Purchased a tennis racquet which included stringing. I expected the racquet to be mailed…read moreimmediately and reach my home within a few days. Took over a week so I was a little disappointed that it took so long versus other tennis shops whereby I purchased racquets which took only a few days and I was able to track the delivery of my racquet. I also am very disappointed in the stringing of the racquet. The top strings were very loose which resulted in a "tang" and vibration when I mishit the ball. I complained about this but no response. All in all, I will probably not use nor recommend this shop to my friends.

Great place for tennis essentials. Staff is knowledgeable about tennis and helpful. Awesome Serviceread more