Twin Palms DUI classes have been an informative experience for me, the staff is great always very…read morepolite and friendly, and Lauren is such a sweetheart she helps us understand life can be a beautiful place living sober.

Great service over the phone they were able to answer all questions as well willing to work with me…read moreoverall a great place.

Oscar M. This man's…read moreamazing, knowledgeable and a great leader. Does everything to meet your needs.

Front desk is extremely rude and unprofessional…read more Counselors are a joke and play favorites. Have heard gay slurs. SEEK ELSEWHERE!!!!!!

This review may be a bit premature since i'm just in the middle of getting through a 3-month DUI…read moreProgram , but I suppose I will edit this in case something overwhelmingly negative happens. Working with ABC Traffic Safety (AZUSA) has been simple, straight-forward, and overall helpful. In the beginning, I was calling several local establishments searching for an affordable and convenient DUI program. What stood out to me about ABC Traffic was how kind and informative the front desk ladies were over the phone. Getting a DUI sucks and is very stressful, but the patience I received from the front desk at ABC really made me trust that I would be in the right hands there. The 3-Month DUI program is very affordable compared to other programs offered. However, there are a few drawbacks. The course is actually 15-weeks, so it's more like a 3.5-month program. They also require that you attend 6 AA meetings. You can thankfully knock out these AA meeting pretty quickly when you consider that if you do one every day, it'll only take about a week and they can be done online. You also have to attend 3 in-person counseling meetings at the ABC Traffic offices. One at the beginning, one in the middle of your program, and one at the end. These are fairly quick and don't last more than 10 mins. They just sort of act as an evaluation of your progress and how the programs may or may not be helping you. Pretty easy. One thing I see frequently in the comments is a lot of complaints that they charge $30 for rescheduling classes, missing appointments, and for being late to classes even by one minute. While yes, this is annoying and I've had to pay this fee a few times, a lot of these issues are completely in your control. If you show up to class early, this shouldn't be an issue. Paying $30 to reschedule is certainly an inconvenience, but this is likely to dissuade people from just rescheduling freely whenever they want, wasting everyone's time, and taking up valuable spots on class times that might have a waitlist. Just show up to all your classes ON TIME, make sure you pay your weekly dues, and you will avoid these fees. Now onto the quality of the classes. I can only speak on what I've experienced in the first 8 weeks. I attended weekly online classes through RingCentral every Saturday at 8am. Thankfully I was able to schedule my next 7 classes on Saturday at 10:00am, so these classes do not affect my Mon-Fri job. Part of why I chose ABC Traffic is because they offer these weekend classes. It sucked having to wake up early on the weekend to attend these classes, but eventually, I began to look forward to them. Our group counselor, Danny, was a chill, caring, personable, and thoughtful facilitator. The classes, while of course covering topics related to drugs & alcohol, also functioned as sort of group therapy sessions. Danny would ask us how we were feeling, give a highlight of our week, and then ask us to speak specifically on the drug & alcohol topic for the day. Danny was an incredibly patient listener, offered kind, meaningful, and personal advice, and made you more hopeful at the end of every session. While I was usually too nervous to speak up at times, I was always glad when I did and felt better afterwards. He was also very down-to-earth and didn't make us feel like he was "better" than us, or that he was judging us. He openly and freely talked about his own tragic experiences with drugs and alcohol, which made him appear humble and made me feel like he was coming from a place of honesty and truth. It takes a lot of self-confidence and strength to admit your faults the way Danny did, but that also demonstrated that there is a path to forgiveness and recovery. I don't know if Danny is facilitating my next set of classes, but I really hope he is. If you are looking for a place in LA County to fulfill your 3-Month DUI Program obligations, look into ABC Traffic School (AZUSA). It is affordable, the customer service is great, they offer weekend classes, and counselor Danny is just a fantastic group facilitator. Attend all your classes, be on time (get there 5 mins early to be safe), try your best not to reschedule, and you will complete your program with no hassle.

First off, the staff is very amazing Antoinette, Geraldine and Nancy they have great customer…read moreservice and ppl that think otherwise are people who don't know how to follow rules and only like to blame others. I'm cheap so I made sure not to miss anything and have what is needed by the deadlines so I wouldn't pay any extra fees. Policies are straight forward the staff tells you about them when you enroll and you also read it when you sign up and if you don't then you must be illiterate. I highly recommend this dui office the staff really does care and tells you what you need to do to complete. Classes can be one online which is so convenient, but yet some people can't follow directions and still manage to get kicked out of class. SMH they must be rich. Getting a dui is a hassle and waste of money so I hope I learned my lesson because this office only does first offenders dui.

This program is truly great…read more If you're honest with yourself and open to the process, you will absolutely see positive changes in your life. Greg, Loretta, Amy, and Vincent -- thank you. You didn't just help me get through the requirements of the program; you gave me an experience that will stay with me for a lifetime. Going through this program forced me to face who I was when I first walked through the doors, while also helping me address parts of my past that led me there. In my opinion, it genuinely helped me become a better person. I highly recommend this program. If you're about to begin this one -- or any program like it -- I truly encourage you to take it to heart and participate fully, especially during group meetings. The more you're willing to share, the more you'll get out of it.

This program I recommend 100% they are great very friendly and awesome. They will work with you,…read moreGreg, Amy, and Gabby were very helpful and friendly. They help me with everything that I needed to take care of 100%. I recommend everybody who needs a DUI program should go there. The type of care I received from all of them was 100% on point they took care of all my needs.

This experience of 3 months with Ms Anita so extremely eye-opening on the bigger picture of the…read moreworld. How we all need to have a plan ahead and be aware of ourselves and others. Ms. Anita has a great heart that her energy is welcoming. Had fun and learned so much on the little details of life and how things affect ourselves and others by one choice. Amazing experience here at adapt aware zone!!

What an amazing program! I want to thank Miss Anita for being my counselor for 9months and for…read moregetting me through each week to getting better and better and making more responsible decisions. It wasn't easy in the beginning but having all of the support of the people in class and not feeling alone truly is rewarding when going through this. Thank you so much! -Lindsay B

I am writing to express my dissatisfaction with the service I have received from Juan, the manager,…read moreand his team. Unfortunately, my interactions have consistently been negative, leading to a frustrating experience.Rudeness and Attitude:Each time I call, Juan has been exceptionally rude. He often hangs up on me without resolving my issues, which is not only unprofessional but also disrespectful. This behavior has been mirrored by his staff, who also display a dismissive attitude.Failure to Perform Duties: It seems that the workers are not fulfilling their responsibilities effectively. I have missed work for classes that I was assigned to, only to be told later that I am not on the roster. This kind of miscommunication is unacceptable and has caused me significant inconvenience. Desire for Higher-Level Communication: I would appreciate the opportunity to speak with someone in a higher position to address these concerns. It's crucial for management to be aware of the issues occurring within their team to ensure better service moving forward. I hope this feedback will lead to improvements in communication and professionalism within your establishment. Thank you for your attention to this matter. If i could leave zero stars trust me i would

The High Road Program has good intentions and does good work, I assume…read more However my "counselor" was a vortex of educational compromise. I am not going to name them but, for more on this, and I do mean moron, you will know if you got the same counselor I had when they repeatedly say "you know what I'm sayin" when they can't articulate thoughts effectively. It's a lot! Regularly contradicting themself. Overly repetitive with nothing substantial to say. Good Lord save you if you ask for explanation or clarification on what they are reading to you. It seems counterproductive to have a addiction treatment "professional" that struggles through reading the Suggested Approach of the slides as opposed to actively educate. Not to mention their remedial ability to pronounce routine recovery terminology or speak knowledgeably about related subjects, but when you find out that an AA in Liberal Arts from a community college is sufficient to meet the employment requirement it makes more sense... Good luck!

Scams for sure. But when you have to obey by the law, you have to do what you have to do. I only…read morehope they don't use this against me as I have proof of time/date it was posted.

meh, if you gotta do it…read more There are pros and cons, but ultimately you probably got yourself into that situation so sack up and get it over with. I put in about 2.5 years because I dragged my feet for a year but I am done and plan on never having to do any of these programs again.

I had a great experience at the ABC Traffic School Anaheim office…read more When I first came in, I was honestly confused and overwhelmed by the process. There was a lot of information, paperwork, and requirements that I didn't fully understand. I had several questions and wasn't sure what I needed to do next. Monse was incredibly patient, professional, and helpful throughout the process. She took the time to explain things clearly and helped me understand what was required. Even when I was frustrated and confused, she remained kind and professional. What stood out to me the most was that she treated me with respect and understanding. I know the staff deal with many people and many different situations every day, and that can't be easy. Despite that, she was still able to help me get everything sorted out. I actually asked if I could bring a small gift to thank her, but she told me staff are not allowed to accept gifts. So instead, I wanted to leave this review because I truly appreciate her help. Thank you, Monse, for your patience, professionalism, and kindness. You made a stressful situation much easier to handle, and I am very grateful. By Christine

I was pressured into writing my first review, so I wish I could delete it. Not even sure why I did…read moreit, I was in a pretty vulnerable mental space. Rosa or Rosie at the front desk is extremely rude and harsh. She made me cry once in the office, I was feeling so guilty about missing a class. I was deep in addiction and trying to make things right, and she made me feel like the scum of the earth. The young man in the front is very kind and patient and deserves accolades. He was always patient while I sorted through my paperwork. I always made it my job to get all my emails from my AA classes and highlight the dates and times to make it easier for them to count them up. I spent a lot of money here, and I don't plan on ever having to do it again. I appreciate that they have online classes, but the rules are very strict. Some counselors make the classes more freeform than others. I definitely loved counselor Mario. He made the time fly by. We would discuss philosophy, and he was very introspective and helped us open up and see how there are other factors besides addiction that have led us to where we are, including unhealed trauma. Mario's classes many times felt more like an open format AA meeting, and it was especially helpful when others participated and contributed to the discussion. Sometimes we'd really get deep into one person's story, other times we would laugh, sometimes we would cry. Often we told cautionary tales. Lessons were learned and I'm better for it, even though I never want to do it again. Going in person is slightly more relaxed than online. I only went a few times but I'd always see people scrolling on their phones in person, meanwhile we'd get called out online immediately. Follow the rules and you'll get through it. DON'T MISS CLASS OR IT'S $30!! And if you go more than 21 days without a class, you have to go back to court. That's not ABC's fault, it's the law. Be careful if your class falls on a major holiday. Set alarms so you don't forget to go. And you can't be in a moving car or outside during class, this seemed to be the rule that people misunderstood the most. You can do AA online, or Recovery Road is right around the corner. Just be sure to get your card signed or email confirmation. Whatever you do, don't miss an appointment here, they don't make it easy for you.

Started program here 7 weeks ago and it's been going g great! Ms. Francis is awesome and knows how…read moreto make class interesting. The participation from everyone is great too! You can share as much as you want or as little as you want. Only complaint I have is that they're putting too many people in the classes. Maybe it's just my opinion. I counted 20 people total in a small 12x12 room (estimate). Not sure what the max capacity is for that room because it's not posted but sure seems like too many.

This dui program is great. I have Mrs. Debra as my counselor and she's amazing at her job and does…read morea great job making us feel very welcoming. You're the best Debra :)

Jasmin and Victoria are the sweetest front office. Very helpful and kind…read more Andrea is pretty okay too.

Please read ... I don't normally post bashing reviews but this company takes the cake . I was in an…read moreaccident and was admitted to the ER , I had to undergo surgery and stayed in the hospital for 3 nights . I missed my class , a they charged me a fee for missing . I explained to them my situation , and obvious documents to prove it . There policy is they don't waive fees no matter what . I asked the corporate lady if I died would I stay have to pay a fee , which quite literally almost happened thus being in the ER . she said that was a rude questions and hung up the phone . I'm honestly in disbelief how barbaric , rude and money hungry this company is . Staff is rude , fav saying is " I don't make the rules I just work here " This company is the cheapest for sure , but use at own risk . As you see the other reviews are bad . I'm a 12 year military veteran and I thought I've seen some messed up things , but charging someone a missed class fee while there in the hospital getting a emergency surgery is crazy work like I said before .. I have all the medical documents