If you are looking for a Senior community for your loved one, I highly encourage you to visit this…read morebeautiful and welcoming community. The staff members were so friendly and helpful! I noticed many of the residents were participating in several different and engaging activities too, all having a great time! The apartments are also very spacious with great views ! Thank you Tim for the tour and your kindness!

I went to West Park because i needed a facility for my grandma. I was really nervous and…read moreoverwhelmed by the entire process. I met with Timothy who took his time and helped walk me through every step of the process. The building is clean, bright, newly renovated, and everyone is extremely kind. I couldn't imagine my grandma living anywhere else besides West Park. Timothy made it a seamless and stress-free process. We could not be more grateful!

My mother, who has dementia and is quite difficult, lives at The Terraces now. Her room is clean…read moreand has a lot of natural light. The staff, the nurse, and the sales director are all easy to contact and are very helpful. I am quite confident that my Mom is getting great care and is safe. She enjoys the daily activities and participates in them. They are a necessary diversion for her. The staff at The Terraces has made this a seamless transition for my Mom as she acclimates to her new surroundings. Thank you.

Ok, I've waited a few days to post this review, but after reading the 3 reviews before this, they…read moreare suspect at best. All made around the same time, and very little real info. We moved my mom into the Terraces, almost a year ago. When we first moved her in there, it seemed really nice, loving and dignified. The management and caregivers, really cared, and showed my Mother, so much love, and care. The place was clean, upbeat, and fun for the residence in their care. It stayed that way for about 8 months, and then suddenly, the executive director was fired, and shortly after that, the nurse on staff. I don't know why and can't speak to that, but both of them were very loving, and really cared about the residents. About 2 months later, Agemark brought in a new executive director, and that director brought in their own staff nurse. Suddenly, caregivers and staff members, were getting let go, or quitting in droves. All these fun, loving, and really caring people, were being replaced by people, that were just there to earn a paycheck. All the care, and love, that the residents were used to, was replaced with glorified baby sitters. I literally took a picture of 2 caregivers, sitting at a table, staring at their phones, while the residents were left on their own. Another time, a resident, who was in a wheel chair, had got up, and walked into the activity room, and fell and fractured her arm. All 3 caregivers on the floor, were in the elevator room, laughing about something. I literally had to scream for them, to come and help her. Some of the residents are left dirty and sitting in their own filth. There is also one resident that is hyper-aggressive and had literally attacked a few of the residents, and even 2 of the residents family members. This of course was reported to the executive director, who just said he has dementia, and there was nothing that could be done. He, should not be in this facility, and should be somewhere that he and others can be safe. The place has become very dirty and the cleaning has not been kept up. There are missing moldings, the curtains around the windows in the hallway were all taken down, and not replaced. The carpets all have spots, and the floor in the dining area, is sticky to walk on. I decided to call Agemark corporate, and let them know about the issues. They had no knowledge of any problems in the facility. Apparently, they were never reported. I also talked to the state, and found out that there are 2 open cases being investigated. We pay to have our relatives, cared for, with dignity and love, and under this new administration that has been replaced, and now it's all about the money. Luckily for us, we found a great new place, and moved my mom out of the Terraces. If you want your relative to be taken care of with care and dignity, then perhaps you will want to look elsewhere. I'm not saying that everything at the Terraces was horrible. There are some highlights: O.V. the chef, is amazing. He cooks with love, and makes sure that the residents, eat well. Some of the caregivers are there for the right reasons, and do care for the residents, and show them love. They are just overwhelmed, most of the time, and are treated badly, by the new management. This is a memory care facility, and most of the residents, need to be cared for with extra patience and love. They don't understand why they are there, and when I see caregivers getting annoyed or mad at residents, it just makes me sad for them and their families.

I will not recommend you send your parents or any love one to live there it's run by 2 idiots.!…read more they don't know what they are doing. You have an administrator that micromanages her supervisors and does not allow them do their job. I was there for less than a year and I saw staff leave constantly. Throughout the hallways it would smell like urine and you will find water roaches as well. Priscilla the administrator has a bad attitude and does not treat her staff fairly. Forces her staff to work mandatory overtime.

This place is absolutely horrible, Priscilla shes in charge of everything along with Karen and they…read moreclearly don't care about anyone or their employees. Anytime an issue arrises they do nothing about it. Vivian and Gilbert work in the kitchen and are horrible people. They will belittle you, talk crap, spread gossip and drama and act liken they said nothing. I quit this job months ago and left a bad review to on yelp due to the experience being here has caused emotional and mental affects on me to the point where i walked out. Look at all their reviews on indeed. You will see the horribleness here. They care about no one. Anytime you bring up an issue it doesn't get resolved, they talk to Vivian and still keep here there. Shes a horrible supervisor, she causes drama, will talk down on you, belittle you and threatens you. No one likes her and shes a horrible supervisor she should be fired for what she put us through as employees. No one should be treated badly to where everyone keeps their heads down. Even if you report to HR theres no way to contact them or get a hold of them is all through priscilla. This facility is corrupted and i would not let any of my family ever stay here.

First this place works with Kasier under Medicare and is also a place for Kasier Hospice care and…read moreit has Palliative care with Kasier. My Mother -in - Law who had Dementia and was hard to take care off. We tried to take Care of her for almost 2 years but her Dementia got worse with her mood swings from anger and paranoid behavior. We hired help people who worked with disabled and Dementia people and installed cameras through the whole house to record everything. We used online and hands on Doctors care( Kasier gives you face to face online appointments as well sending pictures to your doctor for any reasons to get evaluated.) We document Daily, weekly and monthly habits of my Mother-in-law which was required by Med-cal. But because Dementia is a disease of the brain and the behavior and moods gets worse becomes harder to care for someone with this disease, it's becomes the hardest at night. My mother-in-law didn't sleep, always waking up 3 to 6 times a night and would not sleep. When we moved her to this loving place that gave 24 hours care and it had a graveyard shift that recorded everything. It worked with Kasier Doctors, working with her needs with her own Doctor from Kasier and the Kasier palliative Doctor also, that would visit her with a nurse. This place was down the street so we can visit everyday when my husband got off work and even get the updates. This place would call us and give us updates per text also, It also has cameras everywhere to record everything. We knew this was a good place because we did our homework ( research) we call and checked and reviewed 5 to 6 places before we picked this place. I talked to other people who had their loved ones at this place. I also checked if there were any complaints with Government website for inspections review. Med-cal and Medicare complaint board. Because we had conservative-ship over her health our attorney told us to get outside independent inspection review to make sure this was the right place for her. So we did and paid a professional that is used by the Los Angeles Courts. The professional gave the approval sent a copy to us and a copy to this place to show this was a good place for my Mother-in-Law and very clean. Our attorney visit the place and said it was clean also.

Both of my parents lived at El Descanso before passing. I cannot say enough about how amazing this…read morehome is. The cleanliness, color, care and food are rare in this industry. Very clean home. Colorful interior and backyard garden area (many fruit trees). The care is unsurpassed, because they did actually care for and about my parents and our family. And the food is made fresh (my dad never had any complaints). My mom had advanced stages of Alzheimer's, but we think she also really enjoyed the food. This is the place to go for extra special care and love!

I am beyond furious with the Regency Grand at West Covina…read more My mother-in-law lived there for 15 years. Fifteen years. She and my father-in-law spent six of those years together in the same assisted living apartment. The staff and management knew them well. We believed she was part of a community. We trusted that she was cared for. After my father-in-law passed in 2017, everything changed. With new ownership and management came a noticeable decline -- fewer gatherings, fewer thoughtful touches, and a clear shift away from the residents who had built that community. The warmth disappeared. The effort disappeared. The food declined significantly. We dined with her often and eventually began taking her out because meals there were so poor. Over the past year, she lost 35-40 pounds. She was not able to tell us about the food because she had a stroke many years before and could not speak. We later learned she wasn't eating -- and no one alerted us. No one noticed. Or if they did, they failed to act. That is inexcusable. After 15 years in the same apartment, her unit was never properly updated. The carpet was filthy. The bathroom cabinetry was falling apart. The space looked worn down and neglected. For two years, we were repeatedly told renovations were coming. They never happened. Then, after Christmas, she became ill and passed away 20 days later. She spent her final three days on hospice in the very place she had called home for a decade and a half. In those last days, only three staff or management members came to see her. Three. After 15 years. We did hear one staff member comment that she was sad she would no longer get clothes from my MIL (who was always very generous). After her passing, there was no card from the Regency management. No condolences. No acknowledgment to my husband, who had just lost his mother. They once posted notices honoring residents who passed. This time -- nothing. We did everything we could to give her a life filled with dignity and love. We trusted Regency to do the same within their walls. They did not. This is more than disappointment. It is heartbreak -- and a profound sense of betrayal.

Regency Grand has a compassionate commitment to their residents whether a family has the need for…read moreassisted living or memory care. I visit clients frequently there and the staff is always attentive and friendly. I'd recommend families to consider Regency Grand first.

Our family so appreciates the loving and caring staff, at Claremont Manor, for taking excellent…read morecare of our dear 91 year old mother. Especially everyone at Summer House, we just can't say enough! It has been almost four years and we have such peace knowing that mom is safe and gently cared for. Everyone treats her as if she is part of their family.

My wife & I were living peacefully in a senior living facility in Altadena before the devastating…read morefire in January, 2025. We had the good fortune to be evacuated to Claremont Manor. Claremont Manor is a special place which has the benefit of providing almost every kind of senior care & housing you could imagine. It is staffed by administrators who are friendly, caring and approachable. They and the auxiliary staff make our stay here happy and enjoyable. So much so that they made us feel more like friends than residents. The Manor offers great food, beautiful surroundings, interesting events, fun parties and outings to restaurants, shopping, museums& other places of interest near & far. In short, Claremont Manor is a wonderful place to live.

I am not a resident here and am writing my review from the perspective of a visitor…read more I have dear friends who live here and I must say how lovely it is to visit the community. The grounds are well kept and everyone from the landscapers, the cleaners, to the medical personnel walking to and from are always so pleasant. They, as well as other residents, always seem to take a moment and give a friendly hello. From what I hear, the services provided by the Gardens fit the desires of our friends who reside here. Another wonderful plus is that the Gardens is a pet friendly community! It is certainly one of the friendliest, loveliest, all-inclusive retirement communities I have visited and they truly deserve their top ratings.

It was wonderful! Utopian in some ways, depending on what you are seeking. Mostly well educated…read moreinhabitants who oversee the day to day operations by commitee are friendly, well informed and inclusive. Surroundings lush because of exotic gardens and meeting places under enormous trees but climate is hotter than I would have liked. Poor air quality the day I visited due to thick smog. The food was adequate but not inspired.

Our family had the opportunity to utilize the services provided by La Verne Manor on three separate…read moreoccasions and times. Two of the cases required Hospice Care. We are repeat customers and would highly recommend this facility. The facility is clean, safe, and the staff is very professional. Mike Tanada, Director, is very knowledgeable, experienced and goes the extra mile for the patients and the family. He was in constant communication regarding the patient care, needs , and concerns. I transferred my Dad from a facility in Bellflower that was in no way comparable to the quality of service received and provided by La Verne Manor. It was a huge relief for our family. I would highly recommend La Verne Manor. Our family is grateful and blessed to have met Mike and La Verne Manor.

INFESTED WITH BED BUGS!!! Keep your family and anyone you love away from this place. The staff know…read moreexactly what is going on and act like they have no clue and are completely oblivious that everyone and every bed and every sheet are completely infested with bed bugs. The food is terrible and these individuals that live here and call it home deserve so beyond much better!