I'm only giving the 3 stars due to the front staff personnel. I've been in healthcare for years and…read morewhen the attitude is given by the front desk, it just ruins the vibe for the whole visit. It's my first time here, I try to get to the location and due to some insurance mishaps my appt location and time had been changed a few times. I arrived to the Crossroads location and quickly found out I arrived to the wrong one. Rushed over and even CALLED the front desk to let them know I was arriving late as a courtesy. As I walk in the front girl screening the appt just started repeating over and over how I was late and the tone was just annoyed right off the bat. Even another lady trying to come in was given attitude so quick too, but watched her as she picked and chose who to be nice to when walking in and out. ON TOP OF HAVING A WHOLE CONVERSATION ON HER CELLPHONE IN THE LOBBY out loud in front of us. Luckily they took me. Accepted my insurance and payment, the girls behind the window were a little nicer at least. The back office staff , especially the girl that took me back was much more pleasant. The conversation was there and the overall vibe was better from her. Finally seen Dr Baez. Super pleasant. Still took me in for my rather short 5 min visit and I was very satisfied. Point being, you can tell when you enjoy your job and when you don't. People can too.

Arrived early for my appointment, checked in and saw people coming in after me being attended to…read morebefore me. Waited over an hour after my appointment. This place is unorganized.

Incredible Doctor Terrell Incredible Staff…read more Incredible Professionalism What more can I say ...5 Stars all round! Derek Dickenson

Dr. Tat and her staff are compassionate, caring, knowledgeable and kind professionals. I have…read morecomplete confidence in her practice. There are no other practitioners that I would want taking care of my health.

I've been seeing Dr. Narvasa for years now as my primary care physician. Dr. and her staff are the…read moremost nice and friendly people that I've ever met when it comes to healthcare staff. Anytime I have to call them on the phone or when I see them at the clinic, they always welcome me with a warm greeting and genuine concern for what I need. When I'm out of my prescriptions and need a refill, I call on the phone and speak with Maria. Most doctors would have you come in to see you just to get that extra fee, even if you've just seen them recently. But less than a minute on the phone and 5 minutes later, my refills have been requested and sent to the pharmacy. Thank you to Dr. Narvasa, Maria and her wonderful staff for making me feel like family when visiting the clinic and making a call to request for refills. I know I've called more than my fair share for requests. Not only do I feel like I'm getting the best care, but I see that the doctor always keeps up to date on the latest medicine as she goes to conventions and seminars. If there's a new medicine out there that would be better for me, she'll definitely let me know. If you're looking for a new PCP, make sure to visit Dr. Narvasa!

Dr. Narvasa is a pill pusher! Be aware! She is in the room for less than 5 mins and medication is…read morethe solution for everything. She doesn't make notations in the patient's chart about plans that both the patient and Dr discussed and agreed upon. Every time she sees you, it's like she is meeting you for the first time. Also, if you verbalize that you don't want to take the medication and you give her valid reasons, she scolds you and concluded by saying "well I'm going to put you on ...... anyways". Run, select another Doctor!!

That picture posted is not my Dr. Yolanda T. Grady MD who is located in Chino, CA…read moreand an excellent Doctor, PLease correct the picture!

I recently switched to Dr. Grady when my doctor retired, and she is wonderful! Such a kind, sweet,…read moreperson and she really listens. She takes her time with you and you don't feel rushed. The staff was also nice and efficient. I appreciate the member portal as well-an easy way to contact the office or look up your records/results. Very happy here.

My experience here was very good, very professional and caring staff starting from the receptionist…read moreall the way to the nurse and the doctor. Everybody was so kind and treated me and my daughters with kindness. The check-in process was very fast. They evaluated all of us one by one and gave us a referral for x-rays. Thank you guys so much.

The policy's of this medical business are poor. Even if there is not one patient in the building at…read more2 in the afternoon, staff sitting around... they turn away patients who come to them for urgent care if they are a established patient. Patients who come with urgent needs are told " we will make you a appointment tomorrow" your insurance won't pay for a urgent care visit you need to book a regular appointment. patently untrue. Medicare pays the same for urgent care appointment as they do a regular appointment so This is about profits not care. When I did see a PA for the wound that should have been dressed by a urgent care they called the fire department and a ambulance! What a waste of county resources! I was transferred to a local er that was on lock down. I sat in that hospital ER for 16 hours overnight! When The ER physician was finally free to help me hours later, he said I do not understand why your doctors urgent care could not address this simple injury. They should have dressed it with a topical antibiotic cream. I wholeheartedly agree. When I tried to talk to the to the office manager the next day, I was unheard and treated disrespectfully. Then she sent a certified letter to me a few weeks later terminating the Dr patient relationship with a CC to their attorney! Can we say passive - agressive implied threat? How completley silly and a unprofessional Hippa violation! One more sketchy note: they sell in office Iv treatments that are bagged like a convenience store sale item. While some of them may help for jet lag , flu and hangovers I take exception to the one called the "Myers cocktail" They imply in their literature and web site that it can help a wide list of diseases including dementia , Alzheimer's,... need I say more? Ok... my mother is dying right now from this horrible disease I know ALOT about it. I did mention to the office manager that It felt a bit scammy and wrong to imply that a vitamin Iv would help Alzheimer's. 99% of neurologists will tell you that a cocktail iv might offer a small vitamin boost. It will not help or slow down the diseases listed in the advertising for this Myers Cocktail. The two offices in this practice are not wheelchair accessible, based on my experience I feel the staff lacks ada, cultural and mental health competence.

If you want a physician who genuinely cares about you, see Dr. Wilbert Tsai. I've worked with him…read morefor over a decade at the hospital, seeing him helping patients get well and watching his excellent bedside skills. I also heard so many great things about him from his patients and even my own coworkers being under his care that I left my own primary physician that I had for many years to be cared under Dr. Tsai instead. He works along side his NP Lindsay who is just as great. Their team takes time to listen to their patients and encourage healthy lifestyles. You don't have to wait too long to get an appointment if you're sick. Their office is clean and close to home. Yenali was helpful scheduling appointments. Consult with Dr. Tsai and I promise you won't regret doing so.

Originally came reccomended. Doesn't return phone calls from patients or reference labs with…read morebilling issues due to wrong coding. Seems to be too busy. Cant get responses from messages left on office voicemail that were left during office hours as no one answers the office line and you are forced to leave a message that won't be returned . Find a different pcp.

I had a very upsetting experience with Dr. Khawam. I have been dealing with severe back pain for…read morealmost a year, and the pain has significantly affected my sleep, daily activities, and ability to work. I attempted to have an MRI done three separate times, but because of my severe claustrophobia, I was unable to complete it. I came to see the doctor because I wanted to know if there were other options, such as sedation, that could allow me to get the MRI or if there were other tests that could help determine what was causing my pain. Instead of listening to my concerns, I felt that I was being dismissed. He questioned why I needed the MRI and what I thought it was going to show. He told me that my options were physical therapy and losing weight and suggested that my weight was likely the reason for my back pain. I understand that my weight is something I need to address, but I know my body, and I know that the severe pain I have been experiencing is not something I should simply be told to live with because of my weight. I was looking for a doctor to listen to me and help determine why I have been in so much pain. When I became upset, he told me to give him a moment while he spoke with a colleague. When he returned, I felt that his attitude toward me was even worse. He asked me what I thought was wrong with me. At that point, I became overwhelmed and walked out because I no longer felt comfortable continuing the conversation. I want to give a special thank-you to the front desk staff. They listened to me when I came out of the room upset, allowed me to explain what had happened, and helped me get connected with Corrina, the nurse. I truly appreciate them taking my concerns seriously instead of ignoring what had happened. I am also very grateful to Corrina, who called me, listened to me, apologized for my experience, and told me she would speak with the doctor and his supervisor. Most importantly, she actually helped me move forward. She was able to get a CT scan ordered as an alternative since I could not complete the MRI, as well as referrals to neurology and neurosurgery to explore other options, including ways I may eventually be able to complete an MRI. My CT results showed that there are issues with my spine that require further evaluation, which was extremely upsetting to me because I felt that I had initially been ready to be dismissed as simply being overweight. I am sharing this review because patients deserve to be listened to, treated with compassion, and taken seriously, especially when they are experiencing severe pain. I am thankful that I spoke up for myself and that the front desk staff and Corrina took the time to listen and advocate for me. Without their help, I don't know if I would have gotten the additional testing and referrals I needed. Thank you to the front desk staff and especially Corrina for treating me with kindness and helping me when I felt like I wasn't being heard.

Awful experience. Pomona location…read more Doctor was a new resident so she was trying to demean me to prove she knew what she was doing. She wasn't the doctor I had chosen so unfortunately I was stuck with her. She dismissed a picture of me almost in anaphylactic shock as "I suggest taking a Claritin." She dismissed how I described living in mold infested housing meant I had symptoms of fatigue, she misunderstood mycotoxins and said "no, if you had a fungal infection I wouldn't been able to tell. I work with those people in a hospital." The unbelievable student assistant/student doctor also laughed at me after asking me what I thought I was diagnosed as. The other doctor didn't even care that the girl asked me that, she was already out of the door and didn't care. I guarantee you she brought the student doctor as an example of "here's a patient who's symptoms aren't real, let's look at her as an example of what happens to people who make up symptoms." Because of this now I'm gonna have to pay out of pocket for actual specialists and not inexperienced residents who dismiss everything. More expensive out of pocket but it will be worth it to avoid this type of BS.

First time at this clinic. Omg worth the drive! with in 10min. I was weight, blood pressure…read morechecked, and had a room! the front desk super on point, the doctor truly listen to my concerns he is super kind, well mannered & respectful. Found my forever doctor. Few meds/ lots of lab test request and mammography.. I feel well cared... THANK YOU

This has been the worst experience I've ever had with a medical clinic…read more The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others.