Our experience with the Regus Wilcrest location in Houston has been extremely frustrating, particularly when trying to end our agreement.
We are now in week three of attempting to get a clear answer on the termination process. Every interaction results in the same vague responses: "we're checking on it" or "we're escalating it." Unfortunately, those statements seem to mean absolutely nothing. There has been no follow-up, no resolution, and no accountability. It feels intentionally difficult to get a straight answer.
Beyond the administrative issues, the facilities themselves are disappointing. The offices are very small and not well maintained. Common areas are underwhelming, and overall the space does not reflect the level of professionalism you'd expect for the price.
This location could be good, the location is convenient but there are simply too many issues to overlook, from poor communication and unresponsive staff to subpar facilities. Based on our experience, I would strongly caution businesses before committing here, especially if you value transparency and responsiveness. read more