Would have given a 5 but never received my debit card and called customer service who recommended…read morethat I go to one of the branches. Well, I was never told that only certain branches could give them out so I kind of wasted my time going to the wrong branch.

Today I had to go in to get help with my account and Mina helped us and she was absolutely amazing…read more She helped us so much and helped get all the issues we had resolved. She helped fix the issues and settle any issues or scares I had. I definitely recommend going to her for any help you need and she was absolutely amazing. She was very professional, very sweet, and just overall it was a good experience. Chase needs to update their customer service call channels because they put her through the run around just as well as me and they were very rude as well, but Mina handled it really well I really liked her.

Thank you chase for putting all my money in my accounts before PayPal could fix it. I was being…read morehacked. Loved your service. You said we can I'll put $2K back in 3 hours. You had ALL back in 3. We will be doing business for a whilr

Open good hours, ATM inside, Employees professional & helpful. Bank used to be red, now dark…read moregray, harder to find.

Worst Bank of America ever! Bad customer service!…read more I want in to pull out money and since I'm young (19) they assume that I was a trouble kid or something... and they started to ask a lot of personal questions. Like where is your mom? Why are you taking out all this money? Is this your account? Where is this money going towards? I had multiple workers attend me just to get a certain amount of money out of my account. The woman that was attending me, kept looking at me up and down and giving me this rude nasty look as if I didn't belong in there. I also told the woman that I wanted to get a credit card and the woman looked at me as if I'm too young to handle a credit card and she said that I would have to make an appointment so I told her if she could schedule me an appointment and she said yes and she said that I would be get a email notification and I never got anything!! I will not be back at this location! Worst experience ever! Especially for my first time at this location!!

I think we got lucky! Took my mom here to handle a few things with her accounts. We were taken care…read moreof by manager Lisa and banker Guadalupe. Such a positive experience. Guadalupe was kind, patient, compassionate and informative. A very rare experience for a busy bank. Very thankful to these two women who facilitated our request with care and kindnesses. Thankful

Came here to deposit check and cash. A good line of 3-4 people but I was able to get the service…read morewithin 5 mins. Twas a nice and smooth transaction! Will definitely utilize this place again! Keep up the good work! Cheers

Great credit union, always friendly, and accessible. Much…read moreeasier to get your financial needs taken care of compared to Big Banks!

Ruuuunnnn! I came here because I work for a school district and I get great interest rates here…read morehowever, you have to jump through hoops to get the loan. Literally it took over a month to get it processed. The online application system and loan processor takes forever to get back to you. Once it's finally done, I was getting call backs that it wasn't fully paid and I owed money. Then, their app doesn't even work to set up payments. Truly not worth the interest rate you save. If you have idle time & are willing to go through the hassle, then maybe it's worth it. If you don't have the time for this Mickey Mouse BS, go somewhere else.

We have been banking at Westbound Bank for 4 years now. So glad to change from the "big guys",…read moreconstant personnel changes, where you are just a number. Westbound Bank is not like that!! The people and service are fantastic. They are very accommodating and helpful! We would recommend them to anyone.

Fantastic local Houston Bank, Westbound Bank if friendly, fast and listens to the small business…read moreguy. I wanted free business checking and they have it. No gimmicks, just free checking, no hassles. I also got remote deposit capture for my business and when i was exploring new merchant account, they offered good rates. I primarily bank at the Grand parkway 99 location but also go by the FM 529 location in Northwest Houston. The folks are so friendly and they are willing to listen. I also got to talk to a SBA small business administration loan officer about a business loan. Keep up the good work. PS, i opened a CD, they pay some of the best rates in Houston.

If only their debit cards would not be so difficult to get to scan at HEB. And replacement cards…read morenot any better

I have worked with this office with my business accounts. I also set up my grandsons account…read more They were so helpful setting up his account in a convenient way so as he turned 18 it would not have any changes. Then they helped me several times when stuck traveling and needing info or money... and money transferred into into my grandsons account while he's traveling. I always have multiple transactions and the tellers are patient with me.

I came to this Chase Bank on my way to Typhoon Waterpark. I know I couldn't go have fun empty…read morehanded. This bank is pretty convenient. As soon as I turned from Katy Freeway onto Katy Fort Bend Road, there it is. I didn't interact with any human. ATM was pretty fast. Although there was no one greeted me as I walked in. Oh well. I didn't mind at all.

Let's cut to the chase…read more This used to be a four-star location of Chase but I've lowered it to a three because these days you can't actually talk to anybody inside it's just a bunch of ATMs. This may as well be one big glorified ATM, but having said that there isn't usually too long of a wait to use an ATM, and that's usually the main reason I come here, so I guess that was the wisdom behind their madness.

I have a Home Equity loan, a personal loan and a car loan through this bank and have always…read morereceived excellent service. Victor goes out of his way to ensure that i am getting the best rates and was very helpful and helped above and beyond when i was buying a car that was being delivered. I have only been inside the bank once, the 99 & I10 location, they were all very nice. Great place to bank with and will always use them for loans.

The first service branch by the Katie Mills mall if you have to do business there don't go on a…read moreSaturday. The manager on duty the black lady is rude disrespectful and very unprofessional. She went off on my daughter and my husband over a check that we brought in from Navy Federal I've never seen a manager in a bank with a lobby full of people so disrespectful and unprofessional, but don't worry ma'am we will be calling to report you