I wanted to send a shoutout to Kellie G. and her staff at Texas Citizens Bank (Rosenberg). In a…read moretime where CS seems to be dead, Kellie brings it back to life day after day. If you're looking for a community bank that truly knows your name, let TCB Rosenberg service your personal business accounts. Don't forget to let them know Ariel sent you.

From the owner: Texas Citizens Bank is an independent, locally-owned community bank focusing on owner managed…read morebusinesses and consumers in and around Greater Houston.

Don't go here ..not professional and very slow bad service bad customer service bad if I could give…read morea negative .. Turn representative look at me bad like very rude not polite

Poor customer service. The drive through employee had a bad attitude and refused to answer general…read morequestions. I went inside to have the same Poot service. Other customers who came after me were greeted when they entered. This leads me to believe that their employees are racist as this is the second time I have encountered this behavior at this location. My money is green just like your other customers. Do better.

This Richmond branch is the friendliest, most efficient and most helpful Wells Fargo location that…read moreI have been to. They make it a point to get to know their customers. Nora is a jewel; always smiling and a great can-do attitude. Forget about the subpar Rosenberg location in Brazos Town Center. Spend the few extra minutes that it takes to get to the Richmond branch. You will get your business taken care of more quickly, and you will be happier when you leave!

Drive in always busier than inside! Always 2 tellers inside and 1 in drive throug". I've sat…read more45minutes or more in drive in while the manager sits at the middle desk acting busy. Why does the manager not support the lines or hire more staff. Super inconvenient, I hope my company moves our national account else where Soon!

I honestly don't know what to say about this location. They can be efficient and then other times…read morethey don't care about their customers. Early in the morning are people coming in handle business. They take a bit longer than someone coming in to do a deposit or withdrawal. One Teller handles ALL of this while other workers are looking or walking around. WHAT HAS HAPPENED TO THIS LOCATION????? There was a lady getting people out of line to go to the ATM because of its changes and it's also inside. She didn't come to me! The guy in front of me needed to do business and told the Teller I could go before him because we had waited a long time and his business may take a while. She told him it would not take long, which it did. A guy came up but was not taking the next person but to answer questions. He didn't need to be back there if he was not going to help. I'm beginning to rethink my location. What happened to the people that saw a line and came to assist?

Had two good experiences here. Smooth. No real issues. I like that they stay open later than other…read morebanks around Brazos Town center on Saturdays. The only thing that I would improve is getting more towers to help separate the drive through traffic and the walk in traffic. It can get kind of busy for both. If you are part of the walk in traffic then it's easy to observe the shuffling around of transactions and you feel like you can get a little confusing.

I was here last Saturday and an Indian lady told me that you close at 2 pm. I walked in at 1:40…read morepm. I was aware that I was cutting it close, but this lady didn't even greet me with a "Hello, or How are you?". She jumped straight to "what can I do for you?". After I told her what I needed, she told me to hurry up and ask the banker what questions I have. Then she asked my son "What do you need?". Again, no greeting. I don't think it's very good customer service to tell me to hurry up. I was truly disappointed with her and she shouldn't be the front to people in my opinion. Sent an email to the branch manager no reply. I might just not come to this branch anymore !!!

Be careful of this bank they will take your money without permission they will drain you of…read moreeverything you have every chance they have. They will make promises to reverse some thing and then change their mind don't trust this bank

I have been banking with this branch for a little over 10 years now, and I must say that, even with…read moreoccasional changes in personnel, they have always been wonderful to work with. They have on several occasions gone "over and above" for us, are always helpful and attentive, and are always friendly and smiling. This is a small branch, but that means you get more personal service if you need it. I highly recommend this bank.

Worst bank ever in the history of banks. Minimum balance went from 1500 to 5,000 in order to keep…read morefree account. You may not have too many transactions (like 5) or you WILL get a fee. The bank hours are NOT convenient enough. The website is junk. My advice is any other bank provides better service and will go out of their way to keep customers happy. When I asked the branch manager to refund my 15$ monthly fee they had charged the last 6 months no one lifted a finger to do anything to keep me as a client even the area branch manager just replied with some junk verbiage to deflect my request. I will be ending my relationship with them.

Had to drive 5 hours because Regions Bank made me "verify" my identity to send an online wire! But…read moreI have to say, Alan Graves and the manager Homa were outstanding and helped me right away, Thank you.

I was offended by a screeching loud-mouth manager, who I was told her name was Homa when I asked…read more Why would a manager be conducting herself in that manner while a customer or customers are in this branch. If she has anything to say to any of her employees, she can be discreet. She yelled on the floor and belittled her staff, omg. The staff just shook their heads of what I saw as if they are used to it. I cannot believe Regions has her as a manager. Are you that desperate? I may have to find a different branch or a different bank altogether for my money. When I went home, I spoke with a friend of mine who banks with Regions as well and he told me he has been in the branch and has witnessed it himself. My friend does not like going to this branch because of this screeching woman yet will visit only out of necessity.