Notwithstanding the inevitably long waits, often indifferent front office staff - which I can…read moretotally vouch for - and an office manager who is not accountable to patients, my wife and I have been coming here for 20+ years to see Drs. Johnstone and Summers - both highly competent and compassionate doctors. Their on-site Quest Diagnostics phlebotomist, Mona, is also a pleasure to work with. The amazing docs are the reason for our loyalty to this clinic. Have written to the office manager about the other annoyances with no response. As the front office interaction and long wait times may only have a temporary effect on blood pressure, with no long term adverse impact to health, we continue to tolerate them. If you are unable to set aside 2-3 hours to see a doc, this clinic is probably not for you. The other option of the times is telemedicine appointments, when your situation allows, which can significantly reduce your wait time or afford you some flexibility while you wait.

Will hold your balance until it's a big amount before they bill you then they will hold your…read moreprescriptions so you are not able to pick them up from the pharmacy. Would not recommend ever.

I see Ruth here for reflexology and it's by far and away the best thing that I've ever done for…read moremyself. I have a fairly stressful life, and Dr. Shindler suggested that I give it a go to help relieve stress. Well after my first session, I was driving home, hit a TON of traffic on I-275, and it didn't bother me in the least. It was the strangest feeling in the world - like someone took my mean friend away, and I didn't realize how mean that little guy was until he was gone. I have had reflexology in the past, and thought, "sure this is a nice foot massage", but that is not what reflexology is in the least when you're with Ruth. It's just amazing, amazing work. She's passionate, perceptive, kind, and so so much more. I really don't have enough good words to say about Ruth. Give her a try, and you'll try to hunt me down to thank me for making your life awesome. Dr. Shindler is also awesome. He's very easy to talk to, and is open to different ways of healing, including hypnosis. I did hypnosis once, and he will make a recording of the session for you to do at home. This also helped me reduce stress levels - but obviously you can use hypnotism to help with a lot of different issues. Overall, there aren't enough words to express how thankful I am that this office is here... we so quickly brush off things like stress, and other life stuffs, and how they play a role in our health. Nice to see a doctor's office understand.

I've been taking my daughter to see Dr Schindler since she was born. He's a great doctor. He…read morelistens and works with us to provide the care we want. I first chose his office because they were open to discussion regarding vaccinations. Together, we've made a schedule that works for us. We've also been seen by Michelle Hass, PA-C. She also provides great care. Since originally choosing their office primarily for my daughter, I've since started seeing them myself as well. They've been great with scheduling appointments for my daughter and myself back-to-back.

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

Dr. Kellman is the best PCP I've had - I've been with him for about 10 years now and have converted…read moreKen over to him too. He's busy as heck but makes you feel like you're his only patient for that time you're in the room. He will prescribe you meds to keep you healthy but with the plan being to get you well enough to get off them. I highly recommend him. His staff (assistants) are great too. I've had luck communicating with them through the app/portal. The office people are friendly enough.

Been going here my hole life I look at one of the doctor's like family and trust him with my life…read morealways have always will

I have always really liked Dr. King. She was recommended to me by a former co-worker, and I later…read morerecommended her to several others including my husband. Dr. King was willing to let me participate in my care. If I wanted to try an alternative treatment or avoid a certain medication, she would always offer other options. She was also very personable and easy to talk to. Dr. King would also share other anecdotes from her own life so you felt she was really involved in what you were saying.

I had not been to a dr. for ck up in over 15 yrs -- I'm 52 so it wass TIME! I was embarresed to be…read moreso neglectful. Dr. King was fantastic! American female -- VERY knowledgeable -- VERY enthusiastic ... and she did not make me feel badly for not having been to a Dr. in so many yrs. She made me excited to get back on a healthy track. I smoke and dink some. She did not make me feel like a bad person for that ... She was very through in my ck-up. She stated -and it has been true - that any tests that are done I will receive information -- non of this no news is good news kind of stuff. I signed up with nextmed to view and communicate online -- the DAY AFTER - my blood test there was an e-mail with the results from the lab and ALSO a letter from dr. King with a review of each of the part of the test and where I stood and where i should be -- and recommendations (-- for me none expect to return in a year) Her staff was very nice as well ... Her enthusiasm has made me want to go back as needed ....

During the omicron pandemic I had a sore throat with no COVID symptoms. I tried 3 urgent care…read morecenters and for various reasons could not be seen in a reasonable amount of time at any of them. As a last resort I called Livonia Family Medicine Associates since my PCP Dr Bradley works there. I called at 1PM, was seen via video visit at 3:30, and at 5:30 arrived home with my antibiotic script in hand. Five days of pills later, I was cured. My urgent care experience was terrible and unacceptable but my Livonia Family experience made me well. And my office visits have been fine as well. Thumbs way up for this place!

IHA Child Health has been wonderful so far. Our newborn has seen Dr. Lacy and the nurse…read morepractitioners several times and they have been fabulous. The 24/7 hotline has also been amazing since we're first time parents trying to figure it out. The location is also great. We can't wait until he's a little older and we'll be able to enjoy downtown Plymouth before or after an appointment.

The top parking lot is open again no construction so ample spots to park…read more As of 2023- Update Now I see Dr.Deborah Weener here. Visit experience is still very good. I show up at appt time. Wait for 10 mins max after check-in then be ushered into the fold, check my weight ushered into an exam room where the nurse updates all my info. Then wait 10-15 mins for Dr. to show up, after a comprehensive checkup I leave. All very good service. NOW IHA has started a practice, you dont even have to pay a copay. They just bill you. And if you cant pay the bill, there is access One that will setup a payment plan as to what you can afford. So everyone is happy.

Had an afternoon appt for my son to have a yearly physical, they gave him two vaccine shots, took…read morehis blood pressure and rescheduled for the "rest" of the physical layer. After being three and a half hours. Utterly ridiculous. ​

Horrible, ZERO Stars, lack of communication, zero timely follow-up, complete lack of confidence in…read moretheir understanding of proper patient care. If I had a serious condition, I would be dead by now. Do not go here, your health will be put in danger.

Dr. Wayne is a fantastic doctor. He's very honest, upfront and takes his time to answer all of your…read morequestions in a way that you'll understand without any confusion. I recently had to switch my PCP and I was extremely nervous due to my own personal bad experiences with doctors in the past and an immense fear of being at the doctor's office. Dr. Wayne and his staff quickly put my fears aside. I had read reviews that people were forced to wait 30 minutes to see the doctor. That's pretty good! On average, any doctor I've seen before, I was in the waiting room for at least a half hour, and in the exam room for an hour or two. Their staff quickly got me in to an exam room, and I only waited a half hour to see Dr. Wayne. Overall, I'm very happy with the services that were provided and will highly recommend Dr. Wayne and his staff to anybody.

Dr. Wayne gets what is probably my first bad review. He cannot keep a timely appointment. He was 35…read moreminutes late taking me back on my first visit to him. At which time after processing, blood draw, and blood pressure I was made to wait 20 minutes after that was done. The second time I went to see him he was only 30 minutes late to see me because I got up to walk out at the 20 minutes late mark and they asked me to stop. He sent me to a free class that was being offered, other patients of his were in attendance and reported the same thing, "he's a good doctor, if you don't care about time" was my favorite quote by one of the attendees. Now without disclosing too much about why I went to see him, he basically told me I'd always have the issue I was dealing with and to 'get used to being on at least three to four meds'. Suffice to say this is counter to my principals and has later been proven to be medically inaccurate. So on my three criteria doctor standard he gets fail at appointment times, fail at listening, and I'll give him a check minus on the working to craft a health plan. The reason he gets an upgraded mark is he did encourage me to go to a class and educate myself on some issues. So if you have a few hours to kill and would enjoy seeing a doctor sometime in that window Dr. Wayne may be your next new doctor.