Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

I've been seeing Dr. Clary for about 10 years now and she's the best PCP! She has a wide range of…read moreknowledge and is always patient and explains everything. The staff are also friendly, competent, and efficient. Love that I can get my blood drawn here instead of going to a lab to have it done. They have also been able to fit me in last minute for sick visits (Dr.Klein is also great). The only thing that would improve this practice is if they had more locations--it's an hour from where I live but still worth the drive.

Lots of parking. Dr.Klein is my PCP and I've seen him for years at this location. He's always…read morebeen able to see me when I need him to, and has been a solid sounding board for the concerns that I've raised. He doesn't seem to try to over do medication unless it's needed and takes the time to talk through options. He is very busy and the need to document everything in his office I think is very time consuming. I just switched insurance and I am hoping that with the change where I have a deductible that I'll still be able to come here. We'll see what that will look like,but otherwise my experience with him and his staff have been positive.

I really just wanted to reiterate my review about Dr Peter Bullach, Dr Robert Brateman & Dr Olga…read moreMondrosova.....My first review hasn't changed ,except for an even better review of everyone & everything in this practice! I have gone to this practice since Dr Brateman was at Providence Hospital bldg. in Southfield, MI back in 1986! * he came to see my newborn baby girl at 11:30 pm after a baseball game and all!! I thought that was pretty unique for a Dr who isnt even the one "on call" to come in and see his newest little patient! Anyway....what I really want to say in only the kindest and nicest way possible to the other reviewer, "Vaquel R."; is that honestly, you had to have caught the office staff on a particularly bad, running late, crazy busy kind of day! I promise you...they are truly "one of a kind" in the way of treating us as patients, but as people first. If Ive ever had to wait, I know that when my turn comes, I will be treated with the same time and respect given to the persons during my waiting time! If they asked you to call back and if you would've said "No, I cannot, this is very important," they would've stopped and helped you! My appointments are always at 4:30 pm, because of a nerve disease and pain, Im unable to drive myself to their office. I must wait for my husband to drive me there after work. They always let me come at that time and when my husbnd and I leave, usually after 5:30-ish PM, there's always t least one or two of the office staff still there calling in prescriptions and doing the "other" stuff required of an appointment personnel and office staff! I too, worked in a setting like this. I worked many years at the U of Michigan hospitals Appt. center. When we turned the phones off, there were usually a couple people still in the cue system waiting to speak to us and make an appt. Also...i had to call scripts, Dr.s offices and do whatever notes, the Drs had left for me to do before I went home. We even couldn't do appointments at 4:55 pm because it takes time to get all of the proper information, and if it were an emergency, we knew the persons would be heading to urgent care or E.R., knowing that we closed in just a few minutes and we couldn't possibly give them the one on one TLC that patients like to get from the office staff. That being said, I just wanted you and anyone who might read your review, to know that this has never been my or my family's experience with this office....but if by some chance that were to happen to me, I would say to myself "well it's only 5 minutes before their phones turn off and Im not having an emergency (because I would know to not call but go to ER!) and what I need, especially if Setting up a new patient appt. for another person; I know that that would take much more than 5 minutes, due to the type of information that is exchanged in this type of phone call! Also, Knowing that just because the phones are sent to the answering service at 5:00 pm, or close to that time depending on who's watch you are looking at; that doesn't mean the office staff grabs their coats and leaves...there's so much to do before they go home and as I've said...Ive left after 5:30 pm nd they're still there making pharmacy calls and other ! Anyways, I'm writing from experience. Like I said, we've been patients there at "Brateman medical ctr" for many years and I truly do know these things I'm writing to be fact. Lastly, it's easier for them and less confusing for incoming patient or Dr. Phone calls, for the staff to answer the phone as "Dr.'s office, can I help you?"! If you're calling for any of the reasons most people would call, you would know right away that you in fact got a Dr's office. Next, it would be terribly difficult for the staff to answer the volume of phone calls that their office gets each day by saying " Dr's Brateman, Bullach & Mondrosova's office can I help you?".....many many times per day. NOR would it really ...only in my lay opinion, be right to answer saying "Dr. Brateman medical center" because then you wouldn't know that Dr.'s Bullach and Mondrosova were a partners in that same medical center! Just a few thoughts.....only because one person views something one way, it is their right to have an opinion, but I promise you....you won't find better Dr's, nurses, M.A.'s, or office staff than these people.....they are "one of a Kind"...in a good way!!! Thank you so much for allowing me to write my experience here and I mean no harm, rudeness or any hurtfulness to the other reviewer.

Dr. Mondrusova took the time to speak to me about the various items I wanted to discuss with her as…read moremy new doctor. I was organized and had my list ready to go, but I was worried she would be short or hurried with me since I wasn't there for an urgent issue. I was greatly pleased that she sat with me, took her own notes, answered my questions, and ordered the various labs (cholesterol, fasting glucose, etc.) that are par for the course, as well as a couple that she thought might be good given some of my concerns about family's illnesses. Nothing seemed forced or overboard, and she was very understanding and matter-of-fact when it came to some sensitive issues. There is a Quest Diagnostics lab in the same building which was naturally convenient as I just went next door for my blood draw. I had no issues with billing or with my insurance company claims. My only complaint has to do with the office staff's phone etiquette that I have experienced before and since. I know now that they answer the phone as just "Doctor's Office", not "Brateman Medical" or something similar, but I honestly couldn't understand them initially and thought I had dialed the wrong number. When I asked whether it was Dr. Mondrusova's office, the woman was rather exasperated as though I hadn't been listening. I called again recently to make an appointment for my partner for a new patient/annual check-up as well. I was busy literally all day with work and had to wait for a couple of afternoon conference calls to finish, so I dialed in at 10 to 5. After following the prompts from the new automated system, a woman picked up - again answering "Doctor's Office" - and I explained I wanted to make an appointment. She cut me off, saying, "Well, can you call back tomorrow morning?" I was so flustered, I said, "Oh. Yes. I guess." And she said, "Good. Thanks," and hung up. The problem is...I can't call back tomorrow morning. I won't be available to make a call until almost noon. Is that too close to the lunch hour? Will I be asked to call back later? I find myself highly annoyed and also concerned about sending my partner to them. This is the kind of customer service issue that would send him right back out the door, and it's already like pulling teeth to persuade him to see a doctor in the first place. It would be so convenient for us both to go to the same practice though. I've answered office phones and worked retail in a previous life, so I know the desire to get out the door as close to closing as possible, but we weren't allowed to stop serving customers until actual close; administrative 'closing' activities were still lower priority. Perhaps the office staff needs a little help at the end of the day to finish expected tasks OR just needs to reset expectations about when they leave v. when the office closes. (Or they need to change their published hours.)

I cannot start to express how much having a good doctor is essential to having a good life…read more Dr. Bullach, is one in a million. He listens to everything you tell him... he's not judgemental, and he goes with the flow with everything that is going on. And being a doctor, I'm sure that is a hard thing to do sometimes. But once I was introduced to him, and having him just being a few years older than me... I felt a great connection with having him being my doctor. He's been able to help me when I've been in a pinch with being sick, and is always willing to take a late phone call from you to verify that things are still good with you. Its that type of personal respect that makes it in my book.

CALL AHEAD TO CONFIRM SCHEDULE. I arrived on time, I had to wait an hour after my time to be seen…read more A live scheduling system would be very helpful... automated or manually notify patients if you're running significantly behind. Otherwise, staff and Dr Sack are friendly & professional.

This place is a joke.It's dirty they treat patients like garbage. Kelly Morgan is the worst. I've…read morebeen on a script for years and because I talked back to her one time she talked down to me like I was a piece of garbage and then did everything she could to get my script taken away from me after years of being on it. She thinks she's god

Patient since 1998. We've been happy with the quality and care provided by the docs and nurses, as…read morewell as office staff.

I have been with this practice for years and very upset with the treatment given to us in December…read moreof 2019. By the time it was my son's turn to check in at the front desk we were 10 minutes late(two other patients in front us to check in). I wa told we would have to reschedule( it was my son's appt and he literally was in the elevator coming up as I was checking him in) I told her my son deals with depression and it reaLly imperative he have this appooinent but I thought he needed a change in hIs medicine.. She claimed to have asked his dr and he refused to see him. Needless to say I am pulling out my whole family from the practice that my husband I have been with for 10 years. I find this being late(10minutes) a joke to reschedule an appointment when patients have to wait for a much longer time in the waiting room and then in the examine room. The receptionist was rude and not consoderate at all. And when I spoke with another lady a few weeks later she said you would get back to me to figure out what happened on their end. Still waiting to hear from her.

Quality of care is what I was looking for, and I found it here. The doctors really took the time to…read morelisten to me. They were able to get me stable by changing my medication to something that works.

FIND ANOTHER DOCTOR! Earliest available appointment was a month out. Was told to come in early for…read moremy appointment, to then be left waiting for an hour. Tried to tell someone at front desk I had to leave for another appointment (it being the middle of a work day and all), but there were six people ahead of me waiting to be seen. Called when I left the office to try and let someone know I had left; hung up after being on hold for 15 mins. Called the next day, same thinh. Called the day after and after waiting near 20 mins, finally got through to someone who told me it would be two months for the next available appointment. This doctor is systematically overbooked and understaffed, with absolutely no regard for his patient's time.

I was in Dr. Bratemans office early November. I forgot to ask a question so I called and asked to…read morehave the Dr call me. I was on the phone for 5 minutes. Fast forward to today and I get a bill for this call. When I called the office and said you need to tell people this. I would never of said yes, still call me. Im furloughed right now and paying 35 for the office visit was a lot for me. Why would I pay another 35 for 5 minutes? The lady said I always tell the patients that this happens and I said I didnt talk to you. She put me on hold for 20 minutes. I hung up and called back where the immediately placed my call to billing. I then called from my sons phone and they hung up on me 3 times. This office will screw you over for money. They won't tell you, but they sure as hell will charge you. I won't be back and I won't be paying their ridiculous charge for something they never told me about. The Dr is great but the office people are unreal and utterly incompetent.

My family and I have been Dr Bullach's patients for several years. He is an excellent, patient and…read morecompassionate doctor. I cannot say enough good things about him. HOWEVER the office staff are another story. They are rude, dismissive and most of all move at a snail's pace. I would love to give you their names to point out the duds but they are all duds. Dr Brateman you get the low score because these are your employees. Your staff needs customer service training. Badly. You want to see a great Dr? See Dr Bullach. Good luck though dealing with the staff.

Terrible, I went in for my normal appointment for a refill…read moreon my prescription. Not only was she rude but when I asked about a migraine medication that she already gave me a sample of the month before she started yelling at me and accused me of selling narcotics! Also, she could not answer any of my questions I had about the possible side effects for the medications she was prescribing me. She literally did not know ANYTHING about what she was prescribing or diagnosing. Se was not paying attention to any of my symptoms or concerns. I will NOT be going back to this doctor! If I could give this place lower than one star I would. I have never been disrespected like this before. I recommend that if you actually want an adult as a doctor to NOT go to this office. Honestly in my opinion it would be unsafe to go here.

Type of care: My husband had a sudden injury of ribs/core while at work this morning…read more He was going to push through and deal but we both figured he should just get it checked out since it was getting worse over the afternoon, even with rest. Care quality/ Office experience: 5/5 got there around 5:20, empty waiting room. Staff immediately greeted us, we filled out information on his phone, and paid our co-pay by 5:30. Husband was taken back at 5:38. They grabbed his vitals and asked the standard questions. She left around 5:41 and we waited for doctor to come in at 5:54. He was super kind and explained everything thoroughly. Was out of the room within 10 minutes to get us a couple scripts to send to our pharmacy and a doctor's note.

Very terrible service. I was told they could not help me an option for a condition that only…read morerequired an antibiotic