I've been seeing Dr. Clary for about 10 years now and she's the best PCP! She has a wide range of knowledge and is always patient and explains everything. The staff are also friendly, competent, and efficient. Love that I can get my blood drawn here instead of going to a lab to have it done. They have also been able to fit me in last minute for sick visits (Dr.Klein is also great). The only thing that would improve this practice is if they had more locations--it's an hour from where I live but still worth the drive. read more

Lots of parking. Dr.Klein is my PCP and I've seen him for years at this location. He's always been able to see me when I need him to, and has been a solid sounding board for the concerns that I've raised. He doesn't seem to try to over do medication unless it's needed and takes the time to talk through options. He is very busy and the need to document everything in his office I think is very time consuming. I just switched insurance and I am hoping that with the change where I have a deductible that I'll still be able to come here. We'll see what that will look like,but otherwise my experience with him and his staff have been positive. read more

Infinity Primary Care - Clean patient room - Family Practice Near Me - Novi, Michigan

From the office staff, right to Dr. Clary, this office does not put patient care first. I have osteoporosis and fell in August 2020, Dr. Clary never ordered a CT scan or MRI, knowing I have a history of osteoporosis. Turns out I did in fact have a compression fraction in my L1 that needed a spinal fusion and bone material to build back up the vertebrae. 18 months of pain and frustration and not a hint of more diagnostics from Dr. Clary, just sent me to a pain clinic to deal with the pain!! I usually feel rushed and have to wait at least 30 minutes once I'm in the room. When you call to arrive, you need to listen to 45 seconds of their nonsense message until you can finally be connected to the operator to let them know you are here. UNPROFESSIONAL HIGHLY DO NOT RECOMMEND read more

Today I had the worst experience that I have ever experienced at what you would call your own doctors office. A doctors office that you've been going to for almost 17 years. My appointment was scheduled for a physical at 8 AM today and I called the office at 7:55 to let them know that I was going to be 10 minutes late. The lady that picked up the phone from the desk told me that there was 10 minutes past my appointment time that I had to get to the office. When I got to the office I parked my car and it was 8:07... spent 3 min in my car calling the office with no answer. I got out of my car and went into the lobby to knock on the door for someone to open up for me. Someone didn't come out until 8:11. The front desk woman told me that since I was past 10 minutes that I was not able to get my physical completed and I would have to reschedule. I explain to her that I was in the car and in the lobby at all the right times but nobody was answering my phone. She was very condescending, and it appeared as if she prepped the next front desk lady to come out and let me know that Dr. Dewitt would not be seeing me. I asked if I could speak with Dr. Dewitt and she said that she is busy with patients and can't take me. and can only take me for bloodwork. Even after six months of being on a waiting list. I did say to her that if she did not take me I would find another doctor. It didn't mean anything to her amd said she cant take me. This office is not about relationships and only about themselves and have no human factor. As a result of this issue, I will be finding another doctor office. It was very clear to me that I was a nobody and the series of events that occurred that meant nothing. The worst experience I have ever encountered. I do not recommend this office anymore!!! HORRIBLE staff and and inconsiderate. read more

In my experience with DR Steven KLEIN he is a horrible doctor only in it for the $$$$$. Terrible doctor!

Dr Klien seemed to be in a hurry to get me out I felt. I can't blame him as I'm sure the guy is stressed out with all the patients complaining daily. Thought he was a nice guy but was clearly wrong on a few diagnoses after getting a second opinion. He is human and people make mistakes. What really upset me was a medical assistant took my blood and stuck me 3 times on several occasions. Not sure if she medical assistant was new but that was very painful and blood was running down my arm. I probably will never return again. read more

Dr. Bethany Clary of Infinity Primary Care is a fantastic physician. My husband and I have trusted her with our health care needs for almost 10 years. She is knowledgeable, thorough, attentive, considerate, friendly, and all around terrific. She takes the time to hear all you have to say, asks all the questions she needs to comprehensively understand what you are experiencing, works to rule out underlying issues and will make informed referrals as needed. I have always left her office feeling good about the plan of action we agreed on together. Even when I was diagnosed with an irreversible condition that changed my life, Dr. Clary helped make me feel confident about my course of treatment. Dr. Bethany Clary is a phenomenal physician who consistently delivers amazing service. read more

I have been coming to Dr. Clary for a majority of my life, in fact when I lived in San Francisco I would make my travel plans around my physicals etc. to keep her as my primary care doctor. Now that I live at home again and am experiencing some issues she's been incredibly helpful at helping figure out the root cause. The referrals have been great, she has an excellent bedside manner as well. I trust her opinion and she always answers my questions without the slightest hint of judgement. read more

The Doctor and Nurses were great, made me feel comfortable. However, the reception staff is just horrible they are as rude as they come and aren't professional at all. I will be finding another primary care physician. They forgot to give me my insurance card, I guess that's my responsibility to get it back from one of the staff members. Once, I came to get my card back it was tossed to me and not handed to me- which I though was rude. I also had to get a form signed and completed by the doctor and it wasn't signed by me- so I got a call from a staff member who told me that I had to come and sign the form and it will be up at the front. I called back to see if there was any way they could fax it or send it via mail to save me from going up there another time and the lady on the phone was so rude, no sympathy and very bad bedside manner. I will not deal with rude staff members at all, since the patient are helping pay for your salaries. They are the first person you talked to and meet. read more

My family all go to Dr Dewitt, she is fantastic, very personable and never makes you feel rushed. She is very detailed in our health care. Always have had good service at the front desk as well. I highly recommend going there read more

I love Dr. Klein. He always spends as much time as I need. I've never had any trouble with the office staff at all, but I came from a dr.'s office where the receptionist never even acknowledged you, so the bar was set really low. The staff at Infinity Primary Care always greets and checks me out pleasantly. read more

Absolutely horrible!! Tried to call to schedule an appointment. The receptionist answers the phone I tell her I'm looking for a new primary care doctor. She proceeds to tell me that there are no openings this year she didn't even offer a different doctor or try to take any information. Horrible customer service read more

This office has the worst front office protocol. i have called several times and have gotten sent to a queue with a wait time of 15 - 30 minutes each time. Tried to get a referral from Dr. Klein and he refused because he didn't recall discussing the issue from a physical visit two weeks prior. Insisted I needed physical therapy and wanted to write me a script for back pain and t insisted I come back to his office before he would give the referral. Lost the appointment from the specialist which was veryh hard to get into. Not very helpful or knowledgeable. in my opinion. Called to talk to him and never got a phone call back . I wouldn't recommend this doctor or office to anyone. Stay away!! read more

I really like this place: Dr. Bethany Clary is wonderful: attentive, knowledgeable, very sensitive to the patient's needs; pleasant; easy to talk to. The staff are energetic and enjoyable. Am glad I am a patient here. read more

I called to get the appointment to see doctor at this location. They denied it because their record shows I have seen other Doctor. Why I have to have a restriction that I must see one doctor all the time? This is insane. Where is the freedom to see doctor and how would I know I am getting the best service? read more

Avoid this family practice at all costs! I went to Infinity Family Care of Novi and I have never been treated so rudely. I went to the window when I arrived for my appointment and the lady who took my information was so short with me it hurt my feelings. Her name tag said Bev and if I were you I would not go there if you have a choice. Why would those doctors keep someone so rude at the front office! read more