I see Ruth here for reflexology and it's by far and away the best thing that I've ever done for…read moremyself. I have a fairly stressful life, and Dr. Shindler suggested that I give it a go to help relieve stress. Well after my first session, I was driving home, hit a TON of traffic on I-275, and it didn't bother me in the least. It was the strangest feeling in the world - like someone took my mean friend away, and I didn't realize how mean that little guy was until he was gone. I have had reflexology in the past, and thought, "sure this is a nice foot massage", but that is not what reflexology is in the least when you're with Ruth. It's just amazing, amazing work. She's passionate, perceptive, kind, and so so much more. I really don't have enough good words to say about Ruth. Give her a try, and you'll try to hunt me down to thank me for making your life awesome. Dr. Shindler is also awesome. He's very easy to talk to, and is open to different ways of healing, including hypnosis. I did hypnosis once, and he will make a recording of the session for you to do at home. This also helped me reduce stress levels - but obviously you can use hypnotism to help with a lot of different issues. Overall, there aren't enough words to express how thankful I am that this office is here... we so quickly brush off things like stress, and other life stuffs, and how they play a role in our health. Nice to see a doctor's office understand.

I've been taking my daughter to see Dr Schindler since she was born. He's a great doctor. He…read morelistens and works with us to provide the care we want. I first chose his office because they were open to discussion regarding vaccinations. Together, we've made a schedule that works for us. We've also been seen by Michelle Hass, PA-C. She also provides great care. Since originally choosing their office primarily for my daughter, I've since started seeing them myself as well. They've been great with scheduling appointments for my daughter and myself back-to-back.

I was in Dr. Bratemans office early November. I forgot to ask a question so I called and asked to…read morehave the Dr call me. I was on the phone for 5 minutes. Fast forward to today and I get a bill for this call. When I called the office and said you need to tell people this. I would never of said yes, still call me. Im furloughed right now and paying 35 for the office visit was a lot for me. Why would I pay another 35 for 5 minutes? The lady said I always tell the patients that this happens and I said I didnt talk to you. She put me on hold for 20 minutes. I hung up and called back where the immediately placed my call to billing. I then called from my sons phone and they hung up on me 3 times. This office will screw you over for money. They won't tell you, but they sure as hell will charge you. I won't be back and I won't be paying their ridiculous charge for something they never told me about. The Dr is great but the office people are unreal and utterly incompetent.

My family and I have been Dr Bullach's patients for several years. He is an excellent, patient and…read morecompassionate doctor. I cannot say enough good things about him. HOWEVER the office staff are another story. They are rude, dismissive and most of all move at a snail's pace. I would love to give you their names to point out the duds but they are all duds. Dr Brateman you get the low score because these are your employees. Your staff needs customer service training. Badly. You want to see a great Dr? See Dr Bullach. Good luck though dealing with the staff.

I really just wanted to reiterate my review about Dr Peter Bullach, Dr Robert Brateman & Dr Olga…read moreMondrosova.....My first review hasn't changed ,except for an even better review of everyone & everything in this practice! I have gone to this practice since Dr Brateman was at Providence Hospital bldg. in Southfield, MI back in 1986! * he came to see my newborn baby girl at 11:30 pm after a baseball game and all!! I thought that was pretty unique for a Dr who isnt even the one "on call" to come in and see his newest little patient! Anyway....what I really want to say in only the kindest and nicest way possible to the other reviewer, "Vaquel R."; is that honestly, you had to have caught the office staff on a particularly bad, running late, crazy busy kind of day! I promise you...they are truly "one of a kind" in the way of treating us as patients, but as people first. If Ive ever had to wait, I know that when my turn comes, I will be treated with the same time and respect given to the persons during my waiting time! If they asked you to call back and if you would've said "No, I cannot, this is very important," they would've stopped and helped you! My appointments are always at 4:30 pm, because of a nerve disease and pain, Im unable to drive myself to their office. I must wait for my husband to drive me there after work. They always let me come at that time and when my husbnd and I leave, usually after 5:30-ish PM, there's always t least one or two of the office staff still there calling in prescriptions and doing the "other" stuff required of an appointment personnel and office staff! I too, worked in a setting like this. I worked many years at the U of Michigan hospitals Appt. center. When we turned the phones off, there were usually a couple people still in the cue system waiting to speak to us and make an appt. Also...i had to call scripts, Dr.s offices and do whatever notes, the Drs had left for me to do before I went home. We even couldn't do appointments at 4:55 pm because it takes time to get all of the proper information, and if it were an emergency, we knew the persons would be heading to urgent care or E.R., knowing that we closed in just a few minutes and we couldn't possibly give them the one on one TLC that patients like to get from the office staff. That being said, I just wanted you and anyone who might read your review, to know that this has never been my or my family's experience with this office....but if by some chance that were to happen to me, I would say to myself "well it's only 5 minutes before their phones turn off and Im not having an emergency (because I would know to not call but go to ER!) and what I need, especially if Setting up a new patient appt. for another person; I know that that would take much more than 5 minutes, due to the type of information that is exchanged in this type of phone call! Also, Knowing that just because the phones are sent to the answering service at 5:00 pm, or close to that time depending on who's watch you are looking at; that doesn't mean the office staff grabs their coats and leaves...there's so much to do before they go home and as I've said...Ive left after 5:30 pm nd they're still there making pharmacy calls and other ! Anyways, I'm writing from experience. Like I said, we've been patients there at "Brateman medical ctr" for many years and I truly do know these things I'm writing to be fact. Lastly, it's easier for them and less confusing for incoming patient or Dr. Phone calls, for the staff to answer the phone as "Dr.'s office, can I help you?"! If you're calling for any of the reasons most people would call, you would know right away that you in fact got a Dr's office. Next, it would be terribly difficult for the staff to answer the volume of phone calls that their office gets each day by saying " Dr's Brateman, Bullach & Mondrosova's office can I help you?".....many many times per day. NOR would it really ...only in my lay opinion, be right to answer saying "Dr. Brateman medical center" because then you wouldn't know that Dr.'s Bullach and Mondrosova were a partners in that same medical center! Just a few thoughts.....only because one person views something one way, it is their right to have an opinion, but I promise you....you won't find better Dr's, nurses, M.A.'s, or office staff than these people.....they are "one of a Kind"...in a good way!!! Thank you so much for allowing me to write my experience here and I mean no harm, rudeness or any hurtfulness to the other reviewer.

Dr. Mondrusova took the time to speak to me about the various items I wanted to discuss with her as…read moremy new doctor. I was organized and had my list ready to go, but I was worried she would be short or hurried with me since I wasn't there for an urgent issue. I was greatly pleased that she sat with me, took her own notes, answered my questions, and ordered the various labs (cholesterol, fasting glucose, etc.) that are par for the course, as well as a couple that she thought might be good given some of my concerns about family's illnesses. Nothing seemed forced or overboard, and she was very understanding and matter-of-fact when it came to some sensitive issues. There is a Quest Diagnostics lab in the same building which was naturally convenient as I just went next door for my blood draw. I had no issues with billing or with my insurance company claims. My only complaint has to do with the office staff's phone etiquette that I have experienced before and since. I know now that they answer the phone as just "Doctor's Office", not "Brateman Medical" or something similar, but I honestly couldn't understand them initially and thought I had dialed the wrong number. When I asked whether it was Dr. Mondrusova's office, the woman was rather exasperated as though I hadn't been listening. I called again recently to make an appointment for my partner for a new patient/annual check-up as well. I was busy literally all day with work and had to wait for a couple of afternoon conference calls to finish, so I dialed in at 10 to 5. After following the prompts from the new automated system, a woman picked up - again answering "Doctor's Office" - and I explained I wanted to make an appointment. She cut me off, saying, "Well, can you call back tomorrow morning?" I was so flustered, I said, "Oh. Yes. I guess." And she said, "Good. Thanks," and hung up. The problem is...I can't call back tomorrow morning. I won't be available to make a call until almost noon. Is that too close to the lunch hour? Will I be asked to call back later? I find myself highly annoyed and also concerned about sending my partner to them. This is the kind of customer service issue that would send him right back out the door, and it's already like pulling teeth to persuade him to see a doctor in the first place. It would be so convenient for us both to go to the same practice though. I've answered office phones and worked retail in a previous life, so I know the desire to get out the door as close to closing as possible, but we weren't allowed to stop serving customers until actual close; administrative 'closing' activities were still lower priority. Perhaps the office staff needs a little help at the end of the day to finish expected tasks OR just needs to reset expectations about when they leave v. when the office closes. (Or they need to change their published hours.)

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

CALL AHEAD TO CONFIRM SCHEDULE. I arrived on time, I had to wait an hour after my time to be seen…read more A live scheduling system would be very helpful... automated or manually notify patients if you're running significantly behind. Otherwise, staff and Dr Sack are friendly & professional.

This place is a joke.It's dirty they treat patients like garbage. Kelly Morgan is the worst. I've…read morebeen on a script for years and because I talked back to her one time she talked down to me like I was a piece of garbage and then did everything she could to get my script taken away from me after years of being on it. She thinks she's god

Quality of care is what I was looking for, and I found it here. The doctors really took the time to…read morelisten to me. They were able to get me stable by changing my medication to something that works.

FIND ANOTHER DOCTOR! Earliest available appointment was a month out. Was told to come in early for…read moremy appointment, to then be left waiting for an hour. Tried to tell someone at front desk I had to leave for another appointment (it being the middle of a work day and all), but there were six people ahead of me waiting to be seen. Called when I left the office to try and let someone know I had left; hung up after being on hold for 15 mins. Called the next day, same thinh. Called the day after and after waiting near 20 mins, finally got through to someone who told me it would be two months for the next available appointment. This doctor is systematically overbooked and understaffed, with absolutely no regard for his patient's time.

During the omicron pandemic I had a sore throat with no COVID symptoms. I tried 3 urgent care…read morecenters and for various reasons could not be seen in a reasonable amount of time at any of them. As a last resort I called Livonia Family Medicine Associates since my PCP Dr Bradley works there. I called at 1PM, was seen via video visit at 3:30, and at 5:30 arrived home with my antibiotic script in hand. Five days of pills later, I was cured. My urgent care experience was terrible and unacceptable but my Livonia Family experience made me well. And my office visits have been fine as well. Thumbs way up for this place!

I've been seeing Dr. Clary for about 10 years now and she's the best PCP! She has a wide range of…read moreknowledge and is always patient and explains everything. The staff are also friendly, competent, and efficient. Love that I can get my blood drawn here instead of going to a lab to have it done. They have also been able to fit me in last minute for sick visits (Dr.Klein is also great). The only thing that would improve this practice is if they had more locations--it's an hour from where I live but still worth the drive.

Lots of parking. Dr.Klein is my PCP and I've seen him for years at this location. He's always…read morebeen able to see me when I need him to, and has been a solid sounding board for the concerns that I've raised. He doesn't seem to try to over do medication unless it's needed and takes the time to talk through options. He is very busy and the need to document everything in his office I think is very time consuming. I just switched insurance and I am hoping that with the change where I have a deductible that I'll still be able to come here. We'll see what that will look like,but otherwise my experience with him and his staff have been positive.